Serviced apartments in Sunrise Beach

Very very disappointed. We had booked one of the more expensive top floor rooms for our wedding anniversary. We live locally but thought we would make a night of it, check out the hotel, have drinks and a meal on the rooftop etc. I had paid the extra for a late cancellation. My husband is in remission from stage 4 lung cancer (not to be fair they knew that) and very unexpectedly the afternoon we were meant to check in he felt unwell and ended up overnight on ICU. I called the hotel to let them know we weren’t coming and to see if we could get a refund or a change of date or something to help. I was directed to hotels.com because that was who we booked through and they advised the hotel was not prepared to do anything. I was able to provide a medical certificate if needed. It’s a new hotel, it was a wet Tuesday in a no -holiday period - I don’t think they would have been booked out. Any sort of help - say us paying half next time - would have been nice. I appreciate we fell outside of the rules but a little leeway would have been appreciated. We won’t be bothering to book again - there are plenty of places at the coast we can choose instead.

Good breakfast

Room 790 - 2 bedroom oceanview upper floors Staff were wonderful, complimentary beach equipment available (this was an awesome inclusion), beds comfy, plenty of room to move around, cosy, big tv with foxtel, wrap around balcony with the best view of sunrise and the beach/ocean. Pool, sauna, spa, gym...undercover parking, this place has everything. Water pressure awesome, nice hot shower...only place I've had a shower while watching the world go by on the beach front. Showing a bit of wear and tear, but place is nearly 30 years old. Fantastic location, walk everywhere...so many food and shopping options on the strip. Loved our stay