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Mercure Sunshine Coast Kawana Waters

4.5 star property
Luxury hotel with free parking, 8-minute walk to Sunshine Coast University Hospital

Photo gallery for Mercure Sunshine Coast Kawana Waters

Exterior
Standard Room, 1 King Bed
Property entrance
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$180
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Premium bedding
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(87 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

About the area

Sunshine Coast

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. Within just a 15-minute stroll, you'll find Sunshine Coast University Hospital and NightQuarter. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. .Places within a 15-minute drive of this 4.5-property class Birtinya hotel include Moffat Beach and Kawana Beach.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.5 km
  • Sunshine Coast University Hospital - 7 min walk - 0.6 km
  • NightQuarter - 10 min walk - 0.9 km
  • Sunshine Coast Stadium - 3 min drive - 2.7 km
  • Venue 114 - 3 min drive - 1.9 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬4 min drive
  • ‪BFresh - ‬4 min drive
  • ‪Oporto - ‬7 min walk
  • ‪Chicken Spot - ‬5 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Luxury hotel with free parking, 8-minute walk to Sunshine Coast University Hospital
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free.

This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

Property Registration Number 25621752654

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Frequently asked questions

What is the cancellation policy at Mercure Sunshine Coast Kawana Waters?

Mercure Sunshine Coast Kawana Waters offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Sunshine Coast Kawana Waters?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Mercure Sunshine Coast Kawana Waters on 1 Feb 2026 start from NZ$179.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Sunshine Coast Kawana Waters?

Yep, Mercure Sunshine Coast Kawana Waters has a free self car park.

Are there any beaches close to Mercure Sunshine Coast Kawana Waters?

The closest beach to Mercure Sunshine Coast Kawana Waters is Mooloolaba Beach (7.1 km).

What makes Mercure Sunshine Coast Kawana Waters a romantic place to stay?

Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Sunshine Coast Kawana Waters.

Does Mercure Sunshine Coast Kawana Waters serve breakfast?

Sure does, full brekkie is offered on weekdays from 6:30 AM to 9:30 AM and on weekends between 7 AM and 10 AM.

Is there a free airport shuttle available at Mercure Sunshine Coast Kawana Waters?

No, Mercure Sunshine Coast Kawana Waters does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Sunshine Coast Kawana Waters?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Sunshine Coast Kawana Waters?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Sunshine Coast Kawana Waters?

No, only service animals are allowed.

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1002 reviews
Rating 8 - Good. 315 out of 1002 reviews
Rating 6 - Okay. 99 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Shelley

Liked: Cleanliness, property conditions & facilities
There was not enough parking spaces. As a woman on her own, I was asked to park over two blocks away and walk back alone at 1:30am - I felt scared to do that.
Stayed 2 nights in Jan 2026

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfy bed. Friendly staff.
Stayed 1 night in Jan 2026

8/10 Good

Logan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and reception was great, however i felt the cost of the buffet breakfast was poor value for money, very limited range of food. Thankyou
Stayed 1 night in Jan 2026

6/10 Okay

Craig

Travelled with partner
Room was adequate, clean and tidy. Service was good. Would recommend for a short stay, maybe not a long stay
Stayed 2 nights in Jan 2026

6/10 Okay

Deidre

Travelled with partner
Liked: Property conditions & facilities
The bathroom shower leaks all over the floor outside the shower. Floor was also dirty around the toilet and under the bed.
Stayed 3 nights in Dec 2025

6/10 Okay

Stephen

Liked: Amenities, property conditions & facilities
Nice and friendly staff, the room had a strange odour though
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and tidy. Very comfortable bed. Lovely staff, very friendly. I only stayed one night but I loved it and will be back and will recommend to others
Stayed 1 night in Dec 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy. We checked in, went to our room and noticed the floor was dirty, the stove top and splash-back were filthy, there was left over food, open milk bottles, excessive mould throughout the bathroom. It honesty appeared like the room wasn’t cleaned from the prior tenant. The facilities were also well overdue for maintenance - chunks out of walls and nails sticking out. The kettle had a hole in the base and water leaked over the cord - an extreme hazard. The one plus was the breakfast & breakfast staff - food was great & staff were lovely. Overall, I would never stay at this property again.
Stayed 1 night in Dec 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in was like they were doing me a favor, loud music playing, noisey humming air conditioning, bathrooms had been cleaned but not were not clean. 2/5 stars plenty of other places to stay next time, disappointing looked nice online!.
Stayed 1 night in Dec 2025

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Proximity to the university hospital a plus. Ideal having a restaurant available. Complex feels a bit tired as though a refurbishment may be needed. Water station on the floor was out of order.
Stayed 1 night in Nov 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable and the staff were friendly and helpful
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First off the staff were ALL really good. Very helpful and friendly. The hotel not so much. Old and worn down, very small. The rooms were small but clean. You enter the hotel via the car park- weird. No one to help you with bags, just do it yourself. Which is fine is a lesser, cheaper hotel. We won’t stay here again, not for the high price. Again though, excellent friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Damian

Liked: Cleanliness
Clean unit, great staff good food close to Mooloolaba where the surf club and beach located
Stayed 1 night in Nov 2025

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets were not clean, but since we arrived very late due to a flight delay we couldn't do anything about it. The curtains were also hanging off the rail. Overall very disappointing.
Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes our room was great thank you
Stayed 1 night in Nov 2025

6/10 Okay

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is fine, but it is just a hotel, the pictures of playgrounds, BBQs and ping pong tables in the listing are not part of the property and are all found a walk away from the property in public parklands, something to be aware of if you're booking as a family thinking these are ammenities on site, maintained by the hotel, and exclusive for guest use. When there are a lot of properties across the Sunshine Coast that do offer ammenities like this it made this listing feel a bit deceptive.
Stayed 1 night in Nov 2025

2/10 Terrible

Michele

Disliked: Cleanliness, amenities, property conditions & facilities
Room - black mold all over ceiling in sleeping area. Single bed had suspect marks along side of ensemble possibly mold. No handsoap at the basin. No shampoo in the shower. This place was really good 2 yrs ago. Disgusting complained to staff, unable to offer me another room as she said they were fully booked. I asked to speak to management and she said they wouldn’t do anything more. She took photos of ceiling and said she would report to management. Imagine my surprise at hearing nothing from management today. I phone around 3pm snd was told he the manager had gone home. This is possibly the root cause of the problem. I have requested a full refund; I have photos of black mold on ceiling as well. This is a health risk and I most certainly expected to hear from someone in management. I am very disappointed and now very angry at spending my hard earn cash in such a filthy and poorly run establishment. To allow their rooms to be let to unsuspecting public is a travesty. I am happy to provide medical papers on the effects of inhaling black mold over 12 hrs. I spoke to the duty manager this morning on departure, he took notes, told me he could do nothing. Have me the managers email. Just not good enough. Surely this was passed on to the manager after it was reported to two staff. Do not stay in this establishment!!! I await contact from management
Black mold on ceiling of room 118
Stayed 1 night in Nov 2025

10/10 Excellent

Monique

Stayed 2 nights in Oct 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front reception staff very welcoming and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Fiona

Liked: Staff & service
Disliked: Amenities
Was missing my TV remote on arrival. I couldn’t visit the bar area and I couldn’t eat in restaurant for dinner a function was on that night. You could hear doors bang when people left there room.
Stayed 1 night in Oct 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2025

4/10 Poor

Flavia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room appeared not to have been properly cleaned. There was dirt—and what looked to be black mould—in the window sill, there was dust in the bed head, and dirt spots in the toilet floor. Took photos, went to the reception and showed the photos to them. They offered to come upstairs and wipe it clean, but by then I had lost confidence in the property. This is what the dirt I could see, imagine what I couldn’t see. I asked for a refund, which was promptly actioned. I have zero complaints about the reception staff; they were efficient and professional. My issue is with the cleanliness and care of the room. For the rate we pay, the least I expect is a clean room. Especially if that was really black mould, that’s dangerous. Very disappointing.
Window sill behind the curtains
Window sill behind the curtains
Dust in the window sill
Bathroom floor
Stayed 1 night in Oct 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location especially for SCUH. Stafg were very friendly and check in/out was easy. Car park was tight but was able to find a park. Would recommend and I would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Lesleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed all the meals, and particularly enjoyed the salmon I had for the evening meal. Because I was going in for surgery, nearby, I was given a time deadline and the staff happily obliged giving me very personal and supportive service. I will definitely return and recommend this hotel to my friends. Thank you.. everyone!
Stayed 2 nights in Oct 2025