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Mercure Sunshine Coast Kawana Waters

4.5 star property

Photo gallery for Mercure Sunshine Coast Kawana Waters

Exterior
Property entrance
Standard Room, Multiple Beds
Superior Suite
Superior Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$180
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(91 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior

Novotel Sunshine Coast Resort

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About the area

Sunshine Coast

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. Within just a 15-minute stroll, you'll find Sunshine Coast University Hospital and NightQuarter. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. .Places within a 15-minute drive of this 4.5-property class Birtinya hotel include Moffat Beach and Kawana Beach.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.5 km
  • Sunshine Coast University Hospital - 7 min walk - 0.6 km
  • NightQuarter - 10 min walk - 0.9 km
  • Sunshine Coast Stadium - 3 min drive - 2.7 km
  • Venue 114 - 3 min drive - 1.9 km

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬4 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Your Mates Brewing Co. - ‬4 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free.

This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number 25621752654

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Frequently asked questions

What is the cancellation policy at Mercure Sunshine Coast Kawana Waters?

Mercure Sunshine Coast Kawana Waters offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Sunshine Coast Kawana Waters?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Mercure Sunshine Coast Kawana Waters on 29 Mar 2026 start from NZ$180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Sunshine Coast Kawana Waters?

Yep, Mercure Sunshine Coast Kawana Waters has a free self car park.

Are there any beaches close to Mercure Sunshine Coast Kawana Waters?

The closest beach to Mercure Sunshine Coast Kawana Waters is Mooloolaba Beach (7.1 km).

What makes Mercure Sunshine Coast Kawana Waters a romantic place to stay?

Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Sunshine Coast Kawana Waters.

Does Mercure Sunshine Coast Kawana Waters serve breakfast?

Sure does, full brekkie is offered on weekdays from 6:30 AM to 9:30 AM and on weekends between 7 AM and 10 AM.

Is there a free airport shuttle available at Mercure Sunshine Coast Kawana Waters?

No, Mercure Sunshine Coast Kawana Waters does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Sunshine Coast Kawana Waters?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Sunshine Coast Kawana Waters?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Sunshine Coast Kawana Waters?

No, only service animals are allowed.

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1002 reviews
Rating 8 - Good. 310 out of 1002 reviews
Rating 6 - Okay. 103 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at both reception and in the restaurant. Room was clean, bed was super comfortable.
Stayed 1 night in Mar 2026

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Speedy check in
Stayed 1 night in Feb 2026

6/10 Okay

ANTHONY

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
We stayed in a ZIP Room for disabled facilities. No Drawers in the room Tiles in bathroom need a deep clean Room was not cleaned on one day of the four day stay King-size bed adequate Towels great Toiletries Fantastic Room needed to be a bit bigger as hard to get around in a wheelchair but not impossible. Could not get a coffee after 9 30 am or after 7 30 pm from restaurant even though we ate there the first night. Expected better from an ACCOR / Mercure facility.
Stayed 4 nights in Feb 2026

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
The gentleman on reception when I checked in was just lovely.
Stayed 1 night in Feb 2026

4/10 Poor

Jason

Business traveller
Room
Stayed 1 night in Feb 2026

6/10 Okay

Shelley

Liked: Cleanliness, property conditions & facilities
There was not enough parking spaces. As a woman on her own, I was asked to park over two blocks away and walk back alone at 1:30am - I felt scared to do that.
Stayed 2 nights in Jan 2026

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfy bed. Friendly staff.
Stayed 1 night in Jan 2026

8/10 Good

Logan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and reception was great, however i felt the cost of the buffet breakfast was poor value for money, very limited range of food. Thankyou
Stayed 1 night in Jan 2026

10/10 Excellent

Jordan

Stayed 1 night in Jan 2026

6/10 Okay

Craig

Travelled with partner
Room was adequate, clean and tidy. Service was good. Would recommend for a short stay, maybe not a long stay
Stayed 2 nights in Jan 2026

6/10 Okay

Deidre

Travelled with partner
Liked: Property conditions & facilities
The bathroom shower leaks all over the floor outside the shower. Floor was also dirty around the toilet and under the bed.
Stayed 3 nights in Dec 2025

6/10 Okay

Stephen

Liked: Amenities, property conditions & facilities
Nice and friendly staff, the room had a strange odour though
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and tidy. Very comfortable bed. Lovely staff, very friendly. I only stayed one night but I loved it and will be back and will recommend to others
Stayed 1 night in Dec 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy. We checked in, went to our room and noticed the floor was dirty, the stove top and splash-back were filthy, there was left over food, open milk bottles, excessive mould throughout the bathroom. It honesty appeared like the room wasn’t cleaned from the prior tenant. The facilities were also well overdue for maintenance - chunks out of walls and nails sticking out. The kettle had a hole in the base and water leaked over the cord - an extreme hazard. The one plus was the breakfast & breakfast staff - food was great & staff were lovely. Overall, I would never stay at this property again.
Stayed 1 night in Dec 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in was like they were doing me a favor, loud music playing, noisey humming air conditioning, bathrooms had been cleaned but not were not clean. 2/5 stars plenty of other places to stay next time, disappointing looked nice online!.
Stayed 1 night in Dec 2025

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean room were great. I’m not great with air con and couldn’t get it to go any warmer than 24.5.
Stayed 1 night in Dec 2025

10/10 Excellent

kyron

Stayed 1 night in Dec 2025

8/10 Good

Menno

Stayed 1 night in Dec 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities
Great location, nice room, loved having a cafe at the bottom.
Stayed 1 night in Nov 2025

6/10 Okay

WJ

Travelled with partner
There was nothing particularly memorable about this property. It was just one more hotel room. On the plus side, the Accessible Room is well designed, with a very usable shower stall. We were irritated when the room was not serviced by housekeeping despite our having hung the tag on the door. When we called at 3pm to ask if the room would be serviced we were told that all the housekeepers had gone home. We were given a stack of towels and told that we'd be given a $10 food and beverage credit for our inconvenience. Since this is the same credit offered if we had volunteered for no housekeeping, and we'd declined to volunteer, how is giving us something we'd already declined deemed to be a worthwhile gesture? Parking was convenient. The location is nothing special as we ended up driving to everywhere we wanted to go.
Stayed 2 nights in Nov 2025

6/10 Okay

Gayle

Stayed 1 night in Dec 2025

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Proximity to the university hospital a plus. Ideal having a restaurant available. Complex feels a bit tired as though a refurbishment may be needed. Water station on the floor was out of order.
Stayed 1 night in Nov 2025

6/10 Okay

Antonio

Travelled with group
Liked: Staff & service
tired hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Stayed 1 night in Nov 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities
Great stay - nice and quieta nd nice dark room. Bed is super comfy and nice little treats to enjoy.
Stayed 1 night in Nov 2025