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Golden Tulip Legacy Surabaya

5.0 star property

Photo gallery for Golden Tulip Legacy Surabaya

Daily buffet breakfast for a fee
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Outdoor pool
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Jl. HR Muhammad No. 269, Surabaya, East Java, 60226
  • Place, Al-Akbar Mosque
    ‪2 min drive‬
  • Place, Pakuwon Mall
    ‪2 min drive‬
  • Place, Pakuwon Trade Center
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Golf view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Chairman Suite

Premium bedding, in-room safe, desk, laptop workspace

Chairman Suite

  • Golf view
  • 96 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Surabaya

At Golden Tulip Legacy Surabaya, you'll be connected to a shopping centre and 2 km (1.2 mi) from Al-Akbar Mosque. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Rich Spa can include Swedish massages, Thai massages and body scrubs along with access to the sauna and hot tub. The restaurant, Emerald Restaurant, serves international cuisine and is open for breakfast and dinner. Lobby Bar & Lounge is the hotel's own bar, serving drinks along with light fare. Business amenities include meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 5:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 10-minute drive of this 5-property class Surabaya hotel include Pakuwon Mall and Tunjungan Plaza.

What's nearby

  • Al-Akbar Mosque - 2 min drive - 2.0 km
  • Pakuwon Mall - 2 min drive - 2.1 km
  • Pakuwon Trade Center - 3 min drive - 2.8 km
  • Surabaya Plaza Shopping Mall - 10 min drive - 10.8 km
  • Tunjungan Plaza - 10 min drive - 11.0 km

Getting around

  • Kertomenanggal Station - 10 min drive
  • Tandes Station - 13 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Tuku - ‬4 min walk
  • ‪Pangsit Mie Ujung Pandang Pak Ipin - ‬1 min walk
  • ‪Nasi Bebek Sinjay - ‬2 min walk
  • ‪Meat Shop & Gourmet - ‬4 min walk
  • ‪Rumah Makan Ayen - ‬8 min walk

About this property

Golden Tulip Legacy Surabaya

Golden Tulip Legacy Surabaya offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the luxury Golden Tulip Legacy Surabaya. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Victorian Surabaya hotel.

  • 1 building
  • 205 guestrooms or units
  • 28 levels
  • 2 dining venues
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Golden Tulip Legacy Surabaya offers 205 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Rich Spa has 6 treatment rooms. Services include Swedish massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 138,000 to 138,000 for adults and IDR 69,000 to 69,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Emerald Restaurant
  • Grand Ocean
  • Lobby Bar & Lounge

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Tulip Legacy Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 138000 to 138000 for adults and IDR 69000 to 69000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Rich Palace Hotel
Rich Palace Surabaya
Rich Palace
Golden Tulip Legacy Surabaya Hotel
Golden Tulip Legacy Surabaya Surabaya
Golden Tulip Legacy Surabaya Hotel Surabaya
Rich Palace Hotel Surabaya by SoASIA Hotels Resorts

Frequently asked questions

What is the cancellation policy at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Golden Tulip Legacy Surabaya?

Yep, Golden Tulip Legacy Surabaya has a free self car park and free valet parking.

Are there any beaches close to Golden Tulip Legacy Surabaya?

The closest beach to Golden Tulip Legacy Surabaya is New Kenjeran Beach (12.9 km).

Is there a spa on site at Golden Tulip Legacy Surabaya?

Yep, Rich Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Golden Tulip Legacy Surabaya have a pool?

Golden Tulip Legacy Surabaya has an outdoor pool.

What luxury perks are available at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Golden Tulip Legacy Surabaya a romantic place to stay?

A hot tub and pool-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Golden Tulip Legacy Surabaya.

Does Golden Tulip Legacy Surabaya serve breakfast?

Sure does, buffet brekkie is available daily from 5:30 AM to 10:00 AM.

Is there a free airport shuttle available at Golden Tulip Legacy Surabaya?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Golden Tulip Legacy Surabaya?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Golden Tulip Legacy Surabaya?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Golden Tulip Legacy Surabaya?

No, pets and service animals are not allowed.

Golden Tulip Legacy Surabaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 20 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

pelayanan ramah
Stayed 2 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAHARANI

オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Stayed 18 nights in Nov 2018
Verified

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconvenience

Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with lots of smilling faces.

Good value for money. Amazing smiling staff. ever ready to help.
Verified

10/10 Excellent

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a great smile.

Exceptional smilling staff . Very spacious room. Good value for money.
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and good value

Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
Verified

6/10 Okay

yenny

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is nice. I booked it for my overseas guest.

The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Stayed 1 night in Dec 2017
Verified

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Oct 2017
Verified

8/10 Good

W

Liked: Staff & service, property conditions & facilities, room comfort

Goed bereikbaar hotel.

Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Stayed 3 nights in Oct 2017
Verified

8/10 Good

antz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel for family trip

Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Stayed 1 night in Aug 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Hotel to Pakwon mall closely

could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コストパフォーマンスの非常に高いホテル

施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
Verified

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Hotel

The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
Verified

8/10 Good

soon lee

Liked: Cleanliness, property conditions & facilities, room comfort

staff unable to speak english

they should brush up their english so they could talk to customer easily
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomended

Staff and the service are perfect for me
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
-Staff is friendly -Wifi is little weak
Verified

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean hotel

The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room was big, place was well kept. the room key didnt work good and wifi was unstable.
Verified

10/10 Excellent

S KHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS NICE AND CLEAN STAFF ARE VERY HELPFUL AND FRIENDLY,THE HOTEL LOCATION IS QUITE CENTRAL,AND IT EASY ACCESS TO SHOP AND LOCAL FOOD AROUND THE HOTEL,I WOULD STRONGLY RECOMMEND TO MY FRIEND AND FAMILY TO THIS HOTEL, I HAD A PLEASANT STAY
Verified

6/10 Okay

Kunal

Disliked: Room comfort

Average hotel, don't expect much

Average hotel, don't expect much
Verified

8/10 Good

DITA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

clean hotel

clean room, i have difficulties to contact the hotel by phone
Verified

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lumayaaaaaaan buat istirahaaaaaaaat..... Lokasi cocok dekat keperluan sayaaaaaaaa....
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

Terrible restaurant and poor house keeping

Supposedly new hotel , very spacious rooms but poorly managed. Food at the restaurant very poor. Will not stay again.
Verified

6/10 Okay

soyon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
객실이 그다지 청결하진 않았지만 전체적으로 나쁘진 않았음

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