A family-friendly stay in Surabaya awaits you at Grand Tropic Suites Hotel Surabaya. Within just a 10-minute stroll, you'll find Surabaya Zoo and Monument Of Suroboyo. Highlights at this hotel include a restaurant and in-room free WiFi. .Enjoy access to bike hire and a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this Wonokromo hotel include Tunjungan Plaza and Pakuwon Mall.
What's nearby
Surabaya Zoo - 8 min walk
Royal Plaza Surabaya - 3 min drive
Surabaya Town Square - 4 min drive
Tunjungan Plaza - 4 min drive
Surabaya Plaza Shopping Mall - 4 min drive
Getting around
Surabaya Gubeng Station - 11 min drive
Wonokromo Station - 12 min walk
Surabaya (SUB-Juanda) - 28 min drive
Restaurants
Mie Vito - 11 min walk
BATIQA Hotel Darmo - 9 min walk
Warung Dewi - 11 min walk
Mie Ayam Ngagel Rejo - 8 min walk
Soto Daging Marmoyo - 7 min walk
About this property
Grand Tropic Suites Hotel Surabaya
Family-friendly Surabaya hotel in Wonokromo with free parking
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at the family-friendly Grand Tropic Suites Hotel Surabaya. The hotel can provide concierge services and wedding services. Free self parking is available.
Smoking is allowed in designated areas at this Surabaya hotel.
215 guestrooms or units
Built in 1995
Charging station for electric cars
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Computer for guest use
Newspapers in lobby (free)
Smoking in designated areas
Dining venue
Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with a safe and complimentary bottles of water. Premium cable televisions are provided. Bathrooms include slippers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Languages
English, Indonesian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
24-hour return airport shuttle (surcharge)
Free self parking on site
Food and drink
Daily buffet breakfast available for a fee: IDR 160,000 for adults and IDR 80,000 for children
A restaurant
Restaurants on site
Janggala Restaurant
Things to do
Bicycle rentals
Billiards/pool table
Playground
Pool
Family friendly
Laundry facilities
Playground
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets on request
Change of towels on request
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance
Wedding services
Business services
2 meeting rooms
Computer station
Outdoors
Barbecue grill
Garden
Picnic area
Terrace
Vegetable garden
Accessibility
No lift
More
100% renewable energy
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1995
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Double-glazed windows
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels
Entertainment
TV with premium cable channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
More
Air conditioning
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Policies
Check-in
Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Children 15 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately IDR 160000 for adults and from IDR 80000 for children
Airport shuttle fee: IDR 286000 per vehicle (one way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses geothermal energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
We should mention
Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Hotel Novotel Surabaya
Hotel Surabaya
Novotel Hotel Surabaya
Novotel Surabaya
Novotel Surabaya Hotel
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Novotel Surabaya Hotel Surabaya
Grand Tropic Suites Surabaya
Novotel Surabaya Hotel Suites
Grand Tropic Suites Hotel Surabaya Hotel
Grand Tropic Suites Hotel Surabaya Surabaya
Grand Tropic Suites Hotel Surabaya Hotel Surabaya
Frequently asked questions
What is the cancellation policy at Grand Tropic Suites Hotel Surabaya?
Grand Tropic Suites Hotel Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.
How much does it cost to stay at Grand Tropic Suites Hotel Surabaya?
As of 1 Jun 2024, prices found for a 1-night stay for 2 adults at Grand Tropic Suites Hotel Surabaya on 11 Jun 2024 start from NZ$51.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is parking available at Grand Tropic Suites Hotel Surabaya?
Yep, Grand Tropic Suites Hotel Surabaya has a free self car park.
Are there any beaches close to Grand Tropic Suites Hotel Surabaya?
The closest beach to Grand Tropic Suites Hotel Surabaya is New Kenjeran Beach (8.9 km).
Is Grand Tropic Suites Hotel Surabaya family-friendly?
You bet! With amenities such as a playground, laundry facilities and a BBQ, it's no surprise that Grand Tropic Suites Hotel Surabaya is a hit with families.
Does Grand Tropic Suites Hotel Surabaya serve breakfast?
Yep, buffet breakfast is on offer daily.
Is there a free airport shuttle available at Grand Tropic Suites Hotel Surabaya?
No, but there's an airport shuttle that runs 24 hours a day for a fee.
Is there a bar or restaurant at Grand Tropic Suites Hotel Surabaya?
Yep, you can grab a meal at Grand Tropic Suites Hotel Surabaya's onsite restaurant.
What time are check-in & check-out at Grand Tropic Suites Hotel Surabaya?
Check-in begins at 2 PM. Check-out time is noon.
Are pets allowed at Grand Tropic Suites Hotel Surabaya?
No, pets are not allowed.
Grand Tropic Suites Hotel Surabaya Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 77 out of 220 reviews" "
10 - Excellent
77
Rating 8 - Good. 91 out of 220 reviews" "
8 - Good
91
Rating 6 - Okay. 33 out of 220 reviews" "
6 - Okay
33
Rating 4 - Poor. 13 out of 220 reviews" "
4 - Poor
13
Rating 2 - Terrible. 6 out of 220 reviews" "
2 - Terrible
6
7.8/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Ayyaz
21 Oct 2023
Ayyaz
Stayed 2 nights in Oct 2023
10/10 Excellent
Mike
15 Aug 2022
Mike
Stayed 4 nights in Jul 2022
6/10 Okay
Parag
Travelled with group
19 Jul 2022
Could have been better
Worn out old towels
Hardly any water pressure in the shower
No hand towels
Two single beds joined together and sold as King bed ...
Stained couch upholstery ...
This hotel has seen better days.
The only redeeming point is the breakfast, pool and the property grounds.
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!