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Crowne Plaza Suzhou by IHG

Property class: 5 and above

Photo gallery for Crowne Plaza Suzhou by IHG

Exterior
Property video
Fitness facility
Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$239
includes taxes & fees
5 May - 6 May

Explore the area

View map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Place, Jinji Lake
    ‪1 min walk‬
  • Place, Suzhou Center Mall
    ‪10 min walk‬
  • Place, Gate to the East
    ‪14 min walk‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪36 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View (Jinji)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View (Jinji)

  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club lounge access (Captain, Lounge Access)

Suite, 1 King Bed, Club lounge access (Captain, Lounge Access)

Suite, 1 King Bed, Club lounge access (Captain, Lounge Access)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Explorer, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Suite, 1 King Bed, Club lounge access (Explorer, Lounge Access)

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge)

Suite, 1 King Bed, Club lounge access (Navigator, High Floor, Lounge)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)

Suite, 1 King Bed, Club lounge access (Pilot, High Floor, Lounge Acc)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club lounge access (High Floor, Lounge Access)

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the area

Suzhou

A luxury stay in the heart of Suzhou awaits you at Crowne Plaza Suzhou by IHG. Within a 5-minute stroll you'll find Jinji Lake and Gate to the East within a 15-minute walk. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, 圣汐Sun Seeker, is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the marina, free kids' club, gym and sauna. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6 AM and 10:00 AM. There's also RV/bus/truck parking, along with the convenience of train pick-up service. .Sights within a 10-minute drive of this 5-property class Suzhou Industrial Park hotel include Suzhou International Expo Center and Humble Administrator's Garden.

What's nearby

  • Jinji Lake - 1 min walk - 0.1 km
  • Suzhou Center Mall - 10 min walk - 0.8 km
  • Gate to the East - 14 min walk - 1.1 km
  • Suzhou International Expo Center - 6 min drive - 3.5 km
  • Humble Administrator's Garden - 10 min drive - 6.5 km

Getting around

  • Dongfangzhimen Station - 10 min walk
  • Suzhou Railway Station - 18 min drive
  • Pudong International Airport (PVG) - 119 min drive

Restaurants

  • ‪Boots泥靴 - ‬8 min walk
  • ‪T.Boat - ‬6 min walk
  • ‪星巴克 - ‬8 min walk
  • ‪우양정육식당 - ‬6 min walk
  • ‪Crowne Plaza Admiral Lounge - ‬4 min walk

About this property

Crowne Plaza Suzhou by IHG

Crowne Plaza Suzhou by IHG offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Crowne Plaza Suzhou by IHG.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 1 building
  • 388 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2009
  • Kid's club (free)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Crowne Plaza Suzhou by IHG offers 388 accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Similar properties

Exterior
Pan Pacific Suzhou
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  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 497 reviews
The price is NZ$136
includes taxes & fees
19 Apr - 20 Apr
Pan Pacific Suzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Train station pick-up shuttle (surcharge)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:00 AM for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • 圣汐Sun Seeker
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana
  • 鲍鱼王子Abalone Prince

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Frequently asked questions

What is the cancellation policy at Crowne Plaza Suzhou by IHG?

Crowne Plaza Suzhou by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Suzhou by IHG?

As of 12 Apr 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Suzhou by IHG on 5 May 2026 start from NZ$239, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Crowne Plaza Suzhou by IHG?

Yep, there is an onsite spa at Crowne Plaza Suzhou by IHG. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Crowne Plaza Suzhou by IHG have a pool?

Crowne Plaza Suzhou by IHG has a seasonal outdoor pool and an indoor pool.

What luxury perks are available at Crowne Plaza Suzhou by IHG?

Crowne Plaza Suzhou by IHG features a full-service spa, a health club and an indoor pool.

What makes Crowne Plaza Suzhou by IHG a romantic place to stay?

A hot tub and pool-view dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Suzhou by IHG.

Is Crowne Plaza Suzhou by IHG family-friendly?

You bet! With amenities such as a free children's club, children's meals and a playground, it's no surprise that Crowne Plaza Suzhou by IHG is a hit with families.

Does Crowne Plaza Suzhou by IHG serve breakfast?

Yeah, buffet brekkie is offered daily from 6 AM to 10:00 AM.

Is there a free airport shuttle available at Crowne Plaza Suzhou by IHG?

No, Crowne Plaza Suzhou by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Suzhou by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Suzhou by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Suzhou by IHG?

No, pets are not allowed.

Crowne Plaza Suzhou by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 175 reviews
Rating 8 - Good. 30 out of 175 reviews
Rating 6 - Okay. 10 out of 175 reviews
Rating 4 - Poor. 1 out of 175 reviews
Rating 2 - Terrible. 0 out of 175 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is convenient and the view is wonderful. The interior of both the public areas and the room is beautifully designed. The breakfast offers many options with a nice environment.
Stayed 3 nights in Dec 2025

10/10 Excellent

ELIYAHU

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 5 nights in Dec 2025

10/10 Excellent

Eliyahu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice view of the lake. Breakfast selection can be improved.
Stayed 1 night in Oct 2025

10/10 Excellent

emrah kerem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Rose

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

KamTuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

10/10 Excellent

Kian Chuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and manager Henry was really helpful. Luxurious rooms and the buffet spread was superb.
Stayed 2 nights in Apr 2025

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some improvements required for excellence

The Crowne plaza Suzhou was very clean. The bed very so comfortable and the room was good. The breakfast was superb. Lots of options both Chinese and western. It is located near a shopping centre and also easy access to the metro. There is a walkway around jinji lake accessible from the hotel. We ate 3 nights in the Prince restaurant in the hotel. On 2 occasions, the food was superb. On our last night, the service was dreadful and we waited over 1 hour for food. We asked for non spicy food but it came out so full of chillies that we couldn’t eat it. We ended up leaving the restaurant, very disappointed. On check in, they did not recognise my hotels.com gold membership. Again, I was very disappointed with that. I hope the hotel fixes these issues as it is a good place to stay.
Outside the hotel.
View from outside.
Stayed 3 nights in Apr 2025

10/10 Excellent

Hanyue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sherline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

10/10 Excellent

isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph Chin Fong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast
Stayed 4 nights in Oct 2024

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Business traveller
Liked: Cleanliness
Stayed 9 nights in Aug 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Travelled with family

Sunny Jiang

Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024