2/10 Terrible
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Travelled with family
30 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, room comfort
From the beginning, the staff seemed confused and rude. I had originally reserved 2 nights from Hotels.com and the dates were incorrect. Because of this I was charged an additional $50 for my first nights stay with a new rate than what I was being charged for the reservation. I was told they would remedy the situation and I wouldn't need to worry when I checked out. So I checked out and then was told I would be charged for the additional night, even though I wasn't staying an extra night. The staff told me I needed to contact hotels.com, which I did and then was referred from them to contact the Embassy staff. The staff member was very abrasive in her tone and raised her voice with me (in front of my kid). Between the unknown additional parking fees, air conditioning that was incredibly loud, room service that didn't leave us any towels and the poor service at dinner, needless to say we'll never refer anyone to stay here or come back.
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Stayed 2 nights in Sep 2025