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Hotel Cristallo Relais Sure Hotel Collection by Best Western

Property class: 3

Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

A poolside area with lounge chairs, a pool, and a building with glass doors and interior lighting.
A lobby with two plush armchairs, a small table with a vase of flowers, and a decorative mirror.
BBQ/picnic Area
A neatly made bed with folded towels, a vase with flowers, and candles on a table.
A modern restaurant with wooden tables and white chairs, large windows, and indoor plants.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$167
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 00019
  • Place, Hadrian's Villa Greek Theater
    ‪3 min drive‬
  • Place, Hadrian's Villa
    ‪4 min drive‬
  • Place, Villa d'Este
    ‪6 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Three metallic numbers '2', '2', '0' on a wooden surface.

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp and a vase of sunflowers, and towels on the beds.

Standard Room, 3 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a lamp, a window with curtains, and a view of the sky.

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, each with a patterned bedspread and pillows, and neatly folded towels on the beds.

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two pillows, a nightstand, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Tivoli

At Hotel Cristallo Relais Sure Hotel Collection by Best Western you'll be 1.7 km (1.1 mi) from Hadrian's Villa Greek Theater and 2.1 km (1.3 mi) from Hadrian's Villa. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, MATISSE, serves local cuisine and is open for lunch and dinner. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3-property class Tivoli hotel include Villa d'Este and Roma Est.

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.9 km
  • Hadrian's Villa - 4 min drive - 2.2 km
  • Villa d'Este - 6 min drive - 3.7 km
  • Terme di Roma - Acque Albule - 9 min drive - 5.5 km
  • Colosseum - 37 min drive - 33.4 km

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.) - 50 min drive

Restaurants

  • ‪The Golden Pot - ‬5 min drive
  • ‪Zenzero Osteria Metropolitana - ‬6 min drive
  • ‪BioDomus - ‬11 min walk
  • ‪McDonald's Tivoli Terme - ‬5 min drive
  • ‪Hibernian Pub - ‬5 min drive

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Cristallo Relais Sure Hotel Collection by Best Western. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Tivoli hotel is smoke free.

  • 40 guestrooms or units
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 40 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 108 reviews
The price is NZ$256
includes taxes & fees
24 Aug - 25 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • MATISSE
  • MATISSE

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed for Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue
  • Front desk

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7 for adults and from EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (return, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Property Registration Number IT058104A1E402U34V

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

Is parking available at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yep, Hotel Cristallo Relais Sure Hotel Collection by Best Western has a free self car park.

How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on 24 Aug 2026 start from NZ$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?

Hotel Cristallo Relais Sure Hotel Collection by Best Western has a seasonal outdoor pool. The pool is open from May to September.

What makes Hotel Cristallo Relais Sure Hotel Collection by Best Western a romantic place to stay?

A lounge bar, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Cristallo Relais Sure Hotel Collection by Best Western.

Is Hotel Cristallo Relais Sure Hotel Collection by Best Western family-friendly?

You bet! With amenities such as a deli and a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Cristallo Relais Sure Hotel Collection by Best Western is a hit with families.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western serve breakfast?

You bet, buffet breakfast is on offer daily from 7 AM to 9:30 AM.

Is there a free airport shuttle available at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone? The dining venue is closed on Christmas Eve and Christmas Day.

What time are check-in & check-out at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Furry friends are welcome at Hotel Cristallo Relais Sure Hotel Collection by Best Western, with food and water bowls on offer.

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 111 reviews
Rating 8 - Good. 45 out of 111 reviews
Rating 6 - Okay. 25 out of 111 reviews
Rating 4 - Poor. 13 out of 111 reviews
Rating 2 - Terrible. 5 out of 111 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very outdated rooms, very friendly personel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable hotel but surrounding area did not offer much in terms of amenities
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017
Verified review

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Stefano

Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

France

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Roger Xavier

Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

moris

Liked: Cleanliness, staff & service
Camera grande e pulita materasso scomodo. Molto utile l’ampio parcheggio. Bagno grande e confortevole .
Stayed 1 night in May 2026
Verified review

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se non si vuole scrivere una recensione dovete dare la possibilità di non farlo da oggi in poi non faccio più una recensione e non dò più una valutazione non e rispetto verso i vostri clienti
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities
buono
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Claudete de Lourdes

Liked: Cleanliness, staff & service, amenities
Boa localização, equipe atenciosa, quartos limpos.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Danielle Diniz

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
Stayed 1 night in Oct 2025
Verified review

8/10 Good

ANTONIO FABRIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breve sosta per lavoro
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bien

Hotel tres propre et personnel agréable. Chambre spacieuse. Tres agréable.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Verified traveller

Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Gianluigi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole. Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene. Ingresso doccia stretto e scomodo. Inesistenti i dispenser appesi al muro in bagno.
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte. Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Gianluca

Disliked: Staff & service, property conditions & facilities, room comfort

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Stayed 3 nights in Nov 2023

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