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3.8 out of 5

"It was ok warm and comfortable bed. TV didn’t work no instructions " More

By a verified traveller on Fri 02 Aug 2019

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Hotel Description

At Tokaanu Hotel you'll be within just a 15-minute stroll of Lake Taupo and Tokaanu Thermal Pools. Highlights at this ski hotel include an outdoor swimming pool, free self parking, and a bar/lounge.

You can enjoy free WiFi, balconies, and flat-screen TVs, featured in all 12 individually decorated rooms. Nice touches to enhance your stay include soaking tubs and free toiletries, while premium bedding and down comforters invite a good night's rest. Fans and desks are also available. Housekeeping is available once per stay.

This business-friendly hotel offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include laundry facilities, a picnic area, and tour/ticket assistance. There's also RV/bus/truck parking, along with the convenience of a ski shuttle.

With a stay at this 3.5-star Tokaanu hotel, you'll be 28.8 km (17.9 mi) from Tongariro Alpine Crossing.

Standard - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard - King and Single

Bed Count 1 King Bed Maximum Occupancy 3 Max

Poolside - Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Poolside - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double & Single

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Tokaanu Hotel ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Tokaanu Hotel

Everyone (12) Couples (1) Family (1)
3 out of 5

Posted by on 13 Aug. 2019

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3 out of 5
It was ok warm and comfortable bed. TV didn’t work no instructions

Posted by on 2 Aug. 2019

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4 out of 5

Posted by on 8 Jul. 2019

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5 out of 5
We had a comfortable night stay at the hotel. Kids had a swim in the morning as well, nice warm pool:) nice big room.

Posted by on 17 Feb. 2019

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5 out of 5
Old charm. Lovely quiet location not far from shops and hot mineral water baths😊

Posted by on 16 Feb. 2019

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4 out of 5
Handy halfway stop for us. Enjoyed that view of the lake after a very short drive from the beach Hotel.

Posted by on 8 Feb. 2019

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4 out of 5
Big rooms, comfortable beds and a lovely thermal pool. We enjoyed our stay.

Posted by on 8 Feb. 2019

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2 out of 5
Check in process acceptable. No toilet paper nor milk in the room. Room not serviced. No where to wash dishes & with room not being serviced dishes used were not washed & left on bench in bath room. Bed very comfortable. Grounds need tidying up to improve appearance including around swimming pool. Buildings tired = no doubt will be receive attention in due course.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by Tokaanu Hotel

We apologize about the state of your room when you stayed with us. We know our hotel looks tired and is need of continued improvements. Our goal is to have it updated and improved by the end of the year. Thank you for choosing to stay with us.

5 out of 5
Great. Old fashioned, quiet, good ambience and wonderful thermally heated pool.

Posted by on 2 Jan. 2019

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4 out of 5
Excellent location for our over night stay between Wellington & Auckland. Pleasant and obliging staff.

Posted by , from Pukekohe, Auckland on 19 Nov. 2018

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Property Features

Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). At the end of the day, order après-ski drinks at the hotel's bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. This 3.5-star Tokaanu hotel is smoke free.

  • 12 guestrooms or units
  • Bar or lounge
  • 1 conference room
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Ski shuttle
  • Parking: Free self parking

Room Amenities

Tokaanu Hotel offers 12 accommodations, which are accessible via exterior corridors and feature complimentary toiletries and fans. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered once per stay and hair dryers can be requested. Housekeeping is provided on a limited basis.

  • Private balcony or patio
  • Deep soaking tub
  • Flat-screen television
  • Electric kettle
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer available
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Heating
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:30 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 7:30 PM. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 7:30 PM.
Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: NZD 40.00 per pet, per day
  • Maximum 1 per room (weight limit: 44 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are exempt from fees/restrictions
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 35.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: NZD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tokaanu Hotel Hotel Tokaanu
  • Tokaanu Hotel Hotel
  • Tokaanu Hotel Tokaanu
  • Tokaanu Hotel Hotel
  • Tokaanu Hotel Tokaanu
  • Tokaanu Hotel Hotel Tokaanu

You should know

  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.