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Hinanoyado Chitose

Property class: 3.5

Photo gallery for Hinanoyado Chitose

A snow-covered wooden cabin with a lit interior, surrounded by trees.
A traditional Japanese room with tatami flooring, a low table, and sliding doors.
A traditional Japanese onsen with a wooden interior, a wooden toilet, and a large hot spring bath.
A hotel room with two beds, wooden flooring, a traditional sliding door, and a view of greenery outside.
A snow-covered hotel with multiple buildings, including a main building with a balcony and several smaller structures.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is NZ$488
1 Oct - 2 Oct

Explore the area

View map
49-1, Matsunoyama Yumoto, Tokamachi, Niigata, 942-1432
  • Place, Matsunoyama Onsen
    ‪1 min walk‬
  • Place, Ishiuchi Maruyama Ski Resort
    ‪55 min drive‬
  • Place, Maiko Snow Resort
    ‪59 min drive‬

Room options

View all photos for Room

A hotel room with two beds, a seating area, and a view through a shoji screen.

Room

  • Sleeps 4

View all photos for Room

A hotel room with two beds, a window with a view of greenery, and a wooden floor.

Room

  • Sleeps 5

View all photos for Japanese-Style Room 12.5Tatami with Sunken kotatsu

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Japanese-Style Room 12.5Tatami with Sunken kotatsu

  • Sleeps 5
  • 5 Double Futons

View all photos for Japanese-Style Standard 12.5 Tatami Mat Room (Private Bathroom, Sunken-floor Table), Non Smoking

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Japanese-Style Standard 12.5 Tatami Mat Room (Private Bathroom, Sunken-floor Table), Non Smoking

  • 24 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Japanese-Style Standard 10 Tatami Mat Room (Shared Bathroom, Sunken-floor Table), Non Smoking

A traditional Japanese room with tatami flooring, a low table, cushions, a television, and a decorative vase.

Japanese-Style Standard 10 Tatami Mat Room (Shared Bathroom, Sunken-floor Table), Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

About the area

Tokamachi

At Hinanoyado Chitose, you'll be 0.1 km (0.1 mi) from Matsunoyama Onsen and 21 km (13 mi) from Cupid Valley Ski Resort. Highlights at this ryokan include free breakfast (local cuisine), a restaurant and free self-parking. .This ryokan has free WiFi in public areas, a library and a garden. Additionally, you'll find free newspapers in the lobby, a fireplace in the lobby and luggage storage. Each morning free breakfast is served. There's also the convenience of free train pick-up service. .Attractions in proximity to this 3.5-property class Tokamachi ryokan include Nozawa Onsen Snow Resort and Ishiuchi Maruyama Ski Resort.

What's nearby

  • Matsunoyama Onsen - 1 min walk - 0.0 km
  • Cupid Valley Ski Resort - 45 min drive - 26.4 km
  • Joetsu International Ski Area - 46 min drive - 34.5 km
  • Ishiuchi Maruyama Ski Resort - 55 min drive - 38.4 km
  • Maiko Snow Resort - 59 min drive - 41.0 km

Getting around

  • Ishiuchi Station - 31 min drive
  • Niigata (KIJ) - 144 min drive

Restaurants

  • ‪お食事処越後 - ‬16 min drive
  • ‪割烹 ひさご - ‬14 min drive
  • ‪十日町家 - ‬15 min drive
  • ‪かどまん 卯ノ木店 - ‬12 min drive
  • ‪滝見屋 - ‬3 min walk

About this property

Hinanoyado Chitose

Hinanoyado Chitose offers its guests hot springs. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

Hinanoyado Chitose also features a library, a garden, and complimentary newspapers in the lobby. A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tokamachi ryokan.

  • 31 guestrooms or units
  • 4 levels
  • Local cuisine
  • Breakfast available (free)
  • Front desk (limited hours)
  • Storage area for luggage
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Smoking in designated areas
  • 1 conference room
  • Dining venue
Hinanoyado Chitose offers 31 air-conditioned accommodations, with a safe. This Tokamachi ryokan provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a limited basis.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature shared men's and women's areas. There are 6 hot springs open between 3:00 PM and midnight.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 9:00 AM
  • A restaurant

Things to do

  • 6 hot springs
  • Library
  • Shopping

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden

Spa

  • 6 hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 39 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Shared men and women areas
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 3:00 PM to midnight.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Ryokan Chitose Tokamachi
Chitose Tokamachi
Hinanoyado Chitose Inn Tokamachi
Hinanoyado Chitose Inn
Hinanoyado Chitose Tokamachi
Ryokan Chitose
Hinanoyado Chitose Ryokan
Hinanoyado Chitose Tokamachi
Hinanoyado Chitose Ryokan Tokamachi

Frequently asked questions

What is the cancellation policy at Hinanoyado Chitose?

Hinanoyado Chitose offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hinanoyado Chitose?

As of 29 Sept 2026, prices found for a 1-night stay for 2 adults at Hinanoyado Chitose on 1 Oct 2026 start from NZ$488, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hinanoyado Chitose?

Yep, Hinanoyado Chitose has a free self car park.

Does Hinanoyado Chitose serve breakfast?

You bet, free local cuisine breakfast is offered daily from 8:00 AM to 9:00 AM.

Is there a free airport shuttle available at Hinanoyado Chitose?

No, Hinanoyado Chitose does not offer an airport shuttle service.

Is there a bar or restaurant at Hinanoyado Chitose?

Yep, you can grab a meal at Hinanoyado Chitose's onsite restaurant.

What time are check-in & check-out at Hinanoyado Chitose?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hinanoyado Chitose?

No, pets are not allowed.

Hinanoyado Chitose Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5 out of 8 reviews
Rating 8 - Good. 2 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 0 out of 8 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

古い温泉街

大地の芸術祭で十日町までいきました。2歳の子供と一緒にいったんですが、オムツのゴミ箱を持って来てくださいました。子供用の浴衣も可愛かったです。 食事の際もイス、食器と準備して頂いてありがたかったです。 女性の従業員さん達の笑顔がとってもよかったです。 機会があればまた 行きたいです。
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
ゴキブリがいました。 お風呂に蜘蛛の巣があり、 出かける前に取ってとお願いしたが帰ってきてもそのままだった。 花火のため早めの夕飯だったが、 帰ったらおにぎりとスイカが部屋に用意されていたのはとても良かった。
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

湯冷めしないお風呂と優しい食事

熱めの温泉なので小さい子供がいるときにはなかなか難しかったのですが、子供も大きくなったので夫婦二人でお風呂と季節の山菜を楽しみにして行きました。３階の露天風呂と貸切風呂のお湯はいつまでも冷めずにとてもよかったです。食事は体に優しい内容のように思います。旅ならではのその土地の食材を多く使っていたので舌とともに目も楽しませてもらいました。５０歳台の私たちにとっては頼んだ基本コースは食べ終わってしまえばお腹にもたれることもなくよかったのですが、若いころならもう少しボリュームが欲しいと思ったかもしれません。ただ、コースにはなかったのですが、山菜のてんぷらが食べたかったので、サイドメニューかされていると嬉しいです。朝食はごはんをメインとしたメニューかな？ふだんはあまりごはんを食べない私もついついおかわりしました。もちろん、ごはんはおいしかったです。
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

キャッチコピー『カラダが3℃ ココロが10℃あったまる』の宿

源泉かけ流しの露天風呂は適度な湯加減でカラダを芯から温めることが出来ます。館内も暖かく、カラダはポカポカでした。 地元新潟の郷土の食材を中心とした料理は、肉魚をたくさん食べたい若者世代には物足りないと感じることがあるかも知れませんが、山里料理というには趣向を凝らした味覚を愉しむことが出来ます。 館内の設備やアメニティ有無を気にされる方も多いかと思いますが、ものがあるとか無いとかではなく至るところで気が利いてるという印象です。 スタッフの方も然りです。 ただでさえ気が立ってしまう、乳飲み子と2歳児を連れての宿泊でしたが、スタッフ皆さんの気遣いにより穏やかな時を過ごす事が出来ました。
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本三大薬湯の名の通り、すばらしいお湯でした。チェックイン直前に大きなトラブルを起こしてしまったのですが、スタッフさんのご対応、お心遣いに感動しました。 一生忘れられることがない、思い出になりました。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

雪山の隠れた名宿

食事も美味しく、従業員の方の心遣いも素敵で温泉も良かったです！ 部屋に露天風呂が付いているタイプの部屋でしたが源泉が流れていたため、非常に熱かったですが、湯もみをしてちょうど良い温度に調整ができます。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort