Palace Hotel Tokyo

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for Palace Hotel Tokyo

Executive lounge
Property preview
Lobby
Chiyoda Suite Room | Living room
Banquet hall

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Air conditioning
The current price is NZ$1,378
30 Oct - 31 Oct

Explore the area

View map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005
  • Place, Imperial Palace East Gardens
    ‪3 min walk‬
  • Place, Tokyo Imperial Palace
    ‪12 min walk‬
  • Place, Tokyo Dome
    ‪2 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

Grand Deluxe Twin Room

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 55 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Executive Suite + Club Deluxe King with Balcony

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Egyptian cotton bed sheets
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Chiyoda Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Double Beds

Club Deluxe Twin Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Club Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Garden Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

Executive Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

Premier Suite King

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Deluxe Twin Room with Balcony

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Premier Suite Twin

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Deluxe King Room with Balcony

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Deluxe King Room

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Park Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

Terrace Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Club Deluxe Twin Room with Balcony

  • Sleeps 3

Deluxe King Room with Balcony

  • Sleeps 3

Executive Suite

  • Sleeps 2

Premier Suite Twin

  • Sleeps 3

Garden Suite

  • Sleeps 2

Park Suite

  • Sleeps 2

Deluxe Room with Balcony

  • Sleeps 3

Club Grand Deluxe Twin Room

  • Sleeps 2

Grand Deluxe Twin Room

  • Sleeps 2

Terrace Suite

  • Sleeps 3

Club Deluxe King Room with Balcony

  • Sleeps 3

Grand Deluxe King Room with Balcony

  • Sleeps 3

Club Deluxe King Room

  • Sleeps 2

Deluxe King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

Chiyoda Suite

  • Sleeps 2

Deluxe Twin Room with Balcony

  • Sleeps 3

Premier Suite King

  • Sleeps 3

Club Grand Deluxe King Room with Balcony

  • Sleeps 3

Palace Suite

  • Sleeps 2

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Palace Hotel Tokyo, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within a short 5-minute stroll, you'll find Imperial Palace East Gardens and Wadakura Fountain Park. Highlights at this boutique hotel include 3 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to Evian Spa Tokyo can include deep-tissue massages and prenatal massages along with body wraps, body scrubs and mani/pedis. The restaurant, ESTERRE, serves French cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna as well as access to bike hire. Business travelers can take advantage of meeting rooms, conference space, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a short walk of this 5-property class Chiyoda hotel include Museum of the Imperial Collections and Masakado Kubizuka.

What's nearby

  • Imperial Palace East Gardens - 3 min walk - 0.3 km
  • Tokyo International Forum - 11 min walk - 0.9 km
  • Tokyo Imperial Palace - 12 min walk - 1.0 km
  • Nippon Budokan - 2 min drive - 2.0 km
  • Tokyo Dome - 2 min drive - 3.1 km

Getting around

  • Otemachi Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Tokyo (HND-Haneda) - 31 min drive

Restaurants

  • ‪ドトールコーヒーショップ - ‬3 min walk
  • ‪DEAN & DELUCA - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪玄米カフェ 実身美 - ‬3 min walk
  • ‪さかなさま - ‬3 min walk

About this property

Palace Hotel Tokyo

Luxury hotel with full-service spa and bars/lounges
Palace Hotel Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Palace Hotel Tokyo. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 284 guestrooms or units
  • 23 levels
  • 3 bars or lounges
  • Conference rooms
  • Built in 2012
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Palace Hotel Tokyo offers 284 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Evian Spa Tokyo has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Parking on site (JPY 3,300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: JPY 6,900 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ESTERRE
  • GO
  • GRAND KITCHEN
  • TATSUMI
  • WADAKURA

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 40000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6900 per person
  • Self-parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 40000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Palace Hotel Tokyo?

Palace Hotel Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel Tokyo?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on 30 Oct 2025 start from NZ$1,377.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Hotel Tokyo?

Yep, Palace Hotel Tokyo has a self car park with in/out privileges for JPY 3300 per night.

Are there any beaches close to Palace Hotel Tokyo?

The closest beach to Palace Hotel Tokyo is Odaiba Beach Park (6.1 km).

Is there a spa on site at Palace Hotel Tokyo?

Yep, Evian Spa Tokyo is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Palace Hotel Tokyo have a pool?

Palace Hotel Tokyo has an indoor pool. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Palace Hotel Tokyo?

Palace Hotel Tokyo features a full-service spa, an indoor pool and 3 bars.

What makes Palace Hotel Tokyo a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Palace Hotel Tokyo.

Is Palace Hotel Tokyo family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Palace Hotel Tokyo is a hit with families.

Does Palace Hotel Tokyo serve breakfast?

Yeah, full brekkie is served daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Palace Hotel Tokyo?

No, Palace Hotel Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at Palace Hotel Tokyo?

Yep, you can grab a meal at Palace Hotel Tokyo's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Palace Hotel Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palace Hotel Tokyo?

No, pets are not allowed.

Reviews

Palace Hotel Tokyo Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 898 out of 1011 reviews
Rating 8 - Good. 83 out of 1011 reviews
Rating 6 - Okay. 15 out of 1011 reviews
Rating 4 - Poor. 7 out of 1011 reviews
Rating 2 - Terrible. 8 out of 1011 reviews

Reviews

10/10 Excellent

Peter

Stayed 2 nights in Jun 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most heavenly experience! Elegant and luxurious. We were in a king room, which was palatial, featuring lovely balconies overlooking the imperial gardens. The service was impeccable from magically instantaneous day cleaning to discrete turn-downs, including bottled water and chocolate. The all-day restaurant includes a tasteful and comfortable outdoor terrace that was cool and shady even in the intense Tokyo summer heat.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in Best Location
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Stayed 2 nights in Jun 2025

10/10 Excellent

YIFEI, Houston

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels in Tokyo. Especially close to two major stations which you can access from inside hotel through underground walkways
Stayed 4 nights in Jun 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top rate hotel. The hotel room, amenities, and service were all amazing. Best hotel experience that we have had in a very long time. The staff were impeccable.
Stayed 5 nights in Jun 2025

10/10 Excellent

John

Stayed 4 nights in Jun 2025

10/10 Excellent

Frank

Stayed 3 nights in May 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonder, very polite and helpful. Breakfast service at the Grand Kitchen was nice for both a traditional Japanese breakfast or western style. The surrounding areas were mainly business so if your looking for a more lively place to stay this may not be it.
Stayed 3 nights in May 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Nazar

Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Stayed 4 nights in May 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with wonderful service. We had a club room on the top floor which had every amenity you could think of. The people are so friendly and welcoming. Great location for the station and underground.
Stayed 3 nights in May 2025

10/10 Excellent

Bradford

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Greg, Salem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A first rate hote!
Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay as amazing as the first

First class again.
Stayed 1 night in May 2025

10/10 Excellent

Michael, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel overlooking the grounds of the Imperial Palace. Everything about this hotel is first rate. The concierge was especially helpful; kind, patient, knowledgeable and extremely helpful for first time visitors to Tokyo. The restaurants are outstanding and the bars offer different options in comfortable settings. Very highly recommended.
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay for business in Tokyo.
Stayed 5 nights in May 2025

10/10 Excellent

Andrew

Wonderful hotel

I have been very fortunate over the years to stay in some of the worlds best hotels. The Palace in Tokyo is up there with the very best. Impeccable in every way. Cannot praise it highly enough. Andrew
Stayed 6 nights in May 2025

10/10 Excellent

Kristina, Vestaburg

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

seung il

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best quality service and best location
Stayed 2 nights in May 2025

10/10 Excellent

Pauline, winnetka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace hotel is truly a 5 star hotel. It is beautiful and location is perfect. The best part of this hotel is the staff. Everyone is wonderful. You will not regret staying in palace hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Mazen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed at! right in front of the imperial palace and spectacular views of the tokyo skyline from our spacious and super clean and modern room. The staff however, were the highlight, everything we requested and asked for was met quickly, and going above and beyond in some cases! I asked the staff downstairs if they can help me in finding baby goods for our son, they called up multiple chemists and supermarkets to ask and find out if they stocked the items we need. This is going to be top of our list to stay in next time we come to Tokyo!
Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Stayed 4 nights in Apr 2025