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Shangri-La Tokyo

Photo gallery for Shangri-La Tokyo

A restaurant with tables set for dining, large windows offering a city skyline view, and modern interior design.
A spacious hotel room with a large bed, a view of the city, a sitting area, and a desk.
Exterior
A spacious living area with a high ceiling, large windows, and a chandelier.
A modern indoor swimming pool with clear glass walls, a tiled floor, and a wavy ceiling design.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$1,267
2 Aug - 3 Aug

Explore the area

View map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283
  • Place, Marunouchi Building
    ‪8 min walk‬
  • Place, Tokyo International Forum
    ‪9 min walk‬
  • Place, Tokyo Imperial Palace
    ‪19 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Horizon Club Deluxe Room

Premium bedding, down duvets, pillow-top beds, minibar

Horizon Club Deluxe Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a sofa, a large window with a city view, and a mirror.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Imperial Garden View 1 King

A hotel room with a large bed, a desk, a chair, a sofa, a large window with a city view, and a mirror.

Deluxe Imperial Garden View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club, Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a sofa, a large window with a city view, and a mirror.

Horizon Club, Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

A hotel room with a large window, a bed, a bedside table with a lamp, and a wall-mounted TV.

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Imperial Garden View 2 Twins

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Deluxe Imperial Garden View 2 Twins

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club, Deluxe Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Horizon Club, Deluxe Room, 2 Single Beds

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club Deluxe Imperial Garden View King

A hotel room with a large bed, a desk, a chair, a sofa, a large window with a city view, and a mirror.

Horizon Club Deluxe Imperial Garden View King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club Deluxe Imperial Garden View Twin

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Horizon Club Deluxe Imperial Garden View Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club, Premier Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the cityscape.

Horizon Club, Premier Room, 1 King Bed

  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 King Bed

A hotel room with a large bed, a sofa, a TV, a desk with a lamp, and a view of the city.

Premier Suite, 1 King Bed

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Shangri-La Suite

A spacious hotel room with a large bed, a view of the city, a sitting area, and a desk.

Shangri-La Suite

  • Garden view
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

A hotel room with a large bed, a sitting area with a chair and a small table, a television, and a view of the cityscape through large windows.

Presidential Suite

  • Garden view
  • 269 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Imperial Garden View Room

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Imperial Garden View Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Premier Suite, 2 Single Beds

A hotel room with a round dining table, multiple chairs, a television, a large window with a city view, and a chandelier.

Premier Suite, 2 Single Beds

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shangri-La Tokyo. You'll be 2.2 km (1.4 mi) from Tokyo Imperial Palace and 3.4 km (2.1 mi) from Ueno Park. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to Chi can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The café, The Lobby Lounge, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Hot tub, sauna and lifeguards on site. Business amenities include meeting rooms, a 24-hour business centre, and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Chiyoda hotel, you'll be 3.7 km (2.3 mi) from Tokyo Dome and 4 km (2.5 mi) from Tokyo Tower.

What's nearby

  • Bank of Japan - 6 min walk - 0.6 km
  • Marunouchi Building - 8 min walk - 0.7 km
  • Tokyo International Forum - 9 min walk - 0.8 km
  • Imperial Palace East Gardens - 12 min walk - 1.0 km
  • Tokyo Imperial Palace - 19 min walk - 1.7 km

Getting around

  • Tokyo Station - 2 min walk
  • Otemachi Station - 2 min walk
  • Tokyo (NRT-Narita Intl.) - 74 min drive

Restaurants

  • ‪七代目 卯兵衛 - ‬5 min walk
  • ‪ザ・ロビーラウンジ (The Lobby Lounge) - ‬1 min walk
  • ‪産直グルメ回転ずし 函太郎Tokyo - ‬4 min walk
  • ‪YEBISU BAR - ‬4 min walk
  • ‪Tully's Coffee - ‬1 min walk

About this property

Shangri-La Tokyo

Shangri-La Tokyo offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Shangri-La Tokyo. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 200 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Built in 100
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shangri-La Tokyo offers 200 air-conditioned accommodations with DVD players and minibars. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Chi has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Imperial Hotel, Tokyo
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  • Pool
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4.8 out of 5, Exceptional, 1,600 reviews
The price is NZ$545
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (JPY 6,000 per day)
  • Valet parking on site (JPY 8,000 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,843 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nadaman
  • Piacere
  • The Lobby Lounge

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Banquet hall
  • Built in 100
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from August 9 2026 to September 10 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 22770.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 7843 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self-parking fee: JPY 6000 per day
  • Valet parking fee: JPY 8000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 22770.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shangri-La Tokyo?

Shangri-La Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Tokyo?

As of 11 Jul 2026, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on 2 Aug 2026 start from NZ$1,267, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Tokyo?

Yep, Shangri-La Tokyo has a self car park for JPY 6000 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Shangri-La Tokyo?

The closest beach to Shangri-La Tokyo is Odaiba Beach Park (5.7 km).

Is there a spa on site at Shangri-La Tokyo?

Yep, Chi is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Shangri-La Tokyo have a pool?

Shangri-La Tokyo has an indoor pool.

What luxury perks are available at Shangri-La Tokyo?

Shangri-La Tokyo features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Shangri-La Tokyo a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Tokyo.

Is Shangri-La Tokyo family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as children's dinnerware and children's books in the guestrooms, it's no surprise that Shangri-La Tokyo is a hit with families.

Does Shangri-La Tokyo serve breakfast?

You bet, cooked-to-order breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shangri-La Tokyo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Tokyo?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from August 9 2026 to September 10 2026 (dates subject to change).

What time are check-in & check-out at Shangri-La Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Tokyo?

No, only service animals are allowed.

Shangri-La Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 517 out of 627 reviews
Rating 8 - Good. 77 out of 627 reviews
Rating 6 - Okay. 23 out of 627 reviews
Rating 4 - Poor. 7 out of 627 reviews
Rating 2 - Terrible. 3 out of 627 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, all staff were friendly and helpful!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Serdar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location service is best ever Amazing facility and they let us do a late check out that was so helpful!!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and staff friendly and accommodating.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

xue

Liked: Cleanliness, staff & service, property conditions & facilities
really nice location and great service
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Shuyuan

Perfect stay
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a Famly stay Would come back
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great stay
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

myron

Liked: Cleanliness, staff & service, amenities
Service was excellent. Place was beautifully decorated. Room was lovely. Pool fantastic and warm. Shower room great.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel. A little quiet and conservative but the rooms are beautiful and comfortable. Great views. Right by Tokyo Train Station which has lots of restaurants and shops and convenient transportation and walking distance to Ginza Crossing, Ginza Station and Tokyo Plaza. I love it.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Paul Jesse

Liked: Cleanliness
High quality across every level. Making the traveling experience a luxury beyond expectations.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Sheri

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property. Staff was very nice everything was clean and very classy.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mayllelis

Liked: Cleanliness, staff & service
Perfect stay
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay in convenient Tokyo location

Beautiful hotel with impeccable service that is very convenient to Tokyo Station. Highly recommended!
Stayed 1 night in May 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Tokyo

Excellent hotel with the best and most helpful staff.
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Keith

Liked: Cleanliness, staff & service
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Shangri-La Tokyo was truly delightful. Every member of the team we encountered was exceptionally kind, attentive, and genuinely caring. The level of hospitality throughout the hotel was remarkable. The check-in at the Horizon Club was particularly smooth and welcoming. It felt very special, and the staff were incredibly thoughtful with our family. Our 4-year-old daughter even received a small gift, which made the moment even more memorable for her. The room was spacious and beautifully appointed, offering a lovely view that made our stay even more enjoyable. If there is one small point for improvement, it would be the bed comfort, which could perhaps be a bit softer. Aside from that minor detail, everything else about the stay was excellent. Overall, it was a very pleasant experience, and we truly appreciated the kindness and professionalism of the entire team.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Clay

Liked: Amenities
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
Stayed 1 night in May 2024

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