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The Capitol Hotel Tokyu

5.0 star property

Photo gallery for The Capitol Hotel Tokyu

1 bedroom, down duvets, minibar, in-room safe
Exterior
Lobby
Building design
Coffee shop

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$1,135
8 Mar - 9 Mar

Explore the area

View map
2-10-3 Nagata-cho, Chiyoda-ku, Tokyo, Tokyo-to, 100-0014
  • Place, Hie Shrine
    ‪3 min walk‬
  • Place, Tokyo Imperial Palace
    ‪12 min walk‬
  • Place, Tokyo Tower
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪29 min drive‬

Room options

View all photos for Deluxe King, Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Deluxe King, Non Smoking

9.8 out of 10
Exceptional
(20 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Corner Twin, Non Smoking

View from room

Premier Corner Twin, Non Smoking

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe King, Non Smoking (Breakfast & Club Lounge Access Included)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Executive Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

  • City view
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Hollywood Twin, Non Smoking

Deluxe Hollywood Twin, Non Smoking

Deluxe Hollywood Twin, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Premier Corner Twin with Extra Bed, Non Smoking

View from room

Premier Corner Twin with Extra Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds

View all photos for Premier King, Non Smoking

Premier King, Non Smoking

Premier King, Non Smoking

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Deluxe Hollywood Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier Corner Twin, Non Smoking (Breakfast & Club Lounge Access Included)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 59 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included)

Club Premier King, Non Smoking (Breakfast & Club Lounge Access Included)

  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Garden Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

Junior Suite King, Non Smoking (Breakfast & Club Lounge Access Included)

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King with Extra Bed, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Executive Suite King with Extra Bed, Non Smoking (Breakfast & Club Lounge Access Included)

  • City view
  • 105 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Corner King, Non Smoking

View from room

Premier Corner King, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Corner King with Extra Bed, Non Smoking

View from room

Premier Corner King with Extra Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Connecting Room (1 Deluxe King & 1 Premier Corner Twin), Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Connecting Room (1 Deluxe King & 1 Premier Corner Twin), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 103 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Single Beds and 1 King Bed

View all photos for Accessible Premier Corner Twin, Non Smoking

Accessible Premier Corner Twin, Non Smoking

Accessible Premier Corner Twin, Non Smoking

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Connecting Room for 5 (Deluxe King and Premier Corner Twin with Extra bed), Non Smoking

1 bedroom, down duvets, minibar, in-room safe

Connecting Room for 5 (Deluxe King and Premier Corner Twin with Extra bed), Non Smoking

  • City view
  • 103 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Single Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Executive Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

1 bedroom, down duvets, minibar, in-room safe

Executive Suite Twin, Non Smoking (Breakfast & Club Lounge Access Included)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Tokyo

The Capitol Hotel Tokyu places you in the centre of Tokyo, connected to a railway/underground station and within a 30-minute stroll of Tokyo Imperial Palace and National Art Center, Tokyo. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The fine-dining restaurant, All Day Dining ORIGAMI, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The Capitol Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 560 square feet (52 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 5-property class Chiyoda hotel, you'll be 2.4 km (1.5 mi) from Tokyo Tower and 3.2 km (2 mi) from Nippon Budokan.

What's nearby

  • Hie Shrine - 3 min walk - 0.2 km
  • Tokyo Imperial Palace - 12 min walk - 1.1 km
  • Hotel New Otani Tokyo - 12 min walk - 1.1 km
  • Tokyo Midtown - 17 min walk - 1.4 km
  • Tokyo Tower - 5 min drive - 2.1 km

Getting around

  • Shimbashi Station - 2 min drive
  • Tameike-sanno Station - 5 min walk
  • Tokyo (HND-Haneda) - 40 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪支那麺 はしご - ‬5 min walk
  • ‪EXCELSIOR CAFFÉ - ‬4 min walk
  • ‪オールデイダイニング ORIGAMI - ‬2 min walk
  • ‪マリーベル - ‬3 min walk

About this property

The Capitol Hotel Tokyu

The Capitol Hotel Tokyu offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 560 square feet (52 square metres) and includes conference space. A hot tub, a sauna, and multilingual staff are also featured at the luxury The Capitol Hotel Tokyu. For a fee, parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 1 building
  • 251 guestrooms or units
  • 29 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 560 sq ft of conference space
  • 52 sq. m of conference space
  • Built in 2010
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
The Capitol Hotel Tokyu offers 251 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including thalassotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (JPY 4,000 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,000 per night; includes in/out privileges)
  • Extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 5,819 for adults and JPY 5,819 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • All Day Dining ORIGAMI
  • Lounge ORIGAMI
  • Star Hill
  • Suiren
  • The Capitol Bar

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 560 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open select days
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 29 floors
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included for children ages 6 years and under in Breakfast rate plans.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 18975.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5819 for adults and from JPY 5819 for children
  • Self-parking fee: JPY 4000 per night (in/out privileges)
  • Valet parking fee: JPY 4000 per night (in/out privileges)
  • Rollaway bed fee: JPY 18975.0 per night
  • Facilities fee: JPY 2200 per person and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:30 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Capitol Hotel Tokyu
Capitol Hotel Tokyu Tokyo
Capitol Tokyu
Capitol Tokyu Hotel
Capitol Tokyu Tokyo
Hotel Capitol Tokyu
Hotel Tokyu
Tokyu Capitol
Tokyu Capitol Hotel
Tokyu Hotel
The Capitol Hotel Tokyu Tokyo, Japan
The Capitol Hotel Tokyu Hotel
The Capitol Hotel Tokyu Tokyo
The Capitol Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at The Capitol Hotel Tokyu?

The Capitol Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Capitol Hotel Tokyu?

As of 26 Feb 2026, prices found for a 1-night stay for 2 adults at The Capitol Hotel Tokyu on 8 Mar 2026 start from 1171.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Capitol Hotel Tokyu?

Yep, The Capitol Hotel Tokyu has a self car park with in/out privileges for JPY 4000 per night. A self car park is also available, for a fee.

Are there any beaches close to The Capitol Hotel Tokyu?

The closest beach to The Capitol Hotel Tokyu is Odaiba Beach Park (5.8 km).

Is there a spa on site at The Capitol Hotel Tokyu?

Yep, there is an onsite spa at The Capitol Hotel Tokyu. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does The Capitol Hotel Tokyu have a pool?

The Capitol Hotel Tokyu has an indoor pool. The pool is open 6:30 AM to 9:00 PM.

What luxury perks are available at The Capitol Hotel Tokyu?

The Capitol Hotel Tokyu features a full-service spa, a health club and an indoor pool.

What makes The Capitol Hotel Tokyu a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Capitol Hotel Tokyu.

Is The Capitol Hotel Tokyu family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Capitol Hotel Tokyu is a hit with families.

Does The Capitol Hotel Tokyu serve breakfast?

Yep, full brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Capitol Hotel Tokyu?

No, The Capitol Hotel Tokyu does not offer an airport shuttle service.

Is there a bar or restaurant at The Capitol Hotel Tokyu?

Yep, you can grab a meal at The Capitol Hotel Tokyu's onsite restaurant that serves international cuisine.

What time are check-in & check-out at The Capitol Hotel Tokyu?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Capitol Hotel Tokyu?

No, pets are not allowed.

The Capitol Hotel Tokyu Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 893 out of 1000 reviews
Rating 8 - Good. 75 out of 1000 reviews
Rating 6 - Okay. 20 out of 1000 reviews
Rating 4 - Poor. 7 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sherif

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional Great hotel, great staff and fantastic location
Stayed 4 nights in Nov 2025

10/10 Excellent

Sahar

Excellent spacious rooms and wonderful staff. We loved the American breakfast buffet.
Stayed 4 nights in Nov 2025

10/10 Excellent

Franz

Stayed 3 nights in Nov 2025

10/10 Excellent

Hyewon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and top-notch service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service, rooms, views, food were amazing! We really enjoyed our stay in the hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Soheil

Stayed 4 nights in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was lovely and in a quiet location. It was a good location to travel from and a great place to get back to after a busy day sightseeing. Would love to go back again.
Stayed 5 nights in Nov 2025

10/10 Excellent

Chance

Stayed 2 nights in Nov 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

10/10 Excellent

Paulo De Tarso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great establishment, for sure on of the best Tokyo's accomodations!
Stayed 6 nights in Nov 2025

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, amenities
What a lovely place- super modern, quiet and clean!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

julita

Stayed 5 nights in Nov 2025

10/10 Excellent

Neil

Stayed 2 nights in Oct 2025

10/10 Excellent

Stefano

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous - room was a nice size - nice vibe - good area
Stayed 2 nights in Nov 2025

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Great as always
Stayed 2 nights in Oct 2025

10/10 Excellent

Shyam Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with 2 kids. Crib was all ready when we got in. Check in : easy and fast In room dining service excellent : I recommend spaghetti for sure Staff friendliness : Amazing Morning baggage and cab service : all my baggage was already in the car and ready. I was running late for my flight , this helped a lot. Staff is excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities and staff were excellent. The staff went above and beyond to help make special arrangements prior to my arrival for a surprise engagement. The spectacular view combined with the comfort of our room made it difficult to leave and explore Tokyo.
Stayed 1 night in Oct 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Erin, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and room features were great. LOVED the centrality of this hotel and access to multiple rail lines. Quiet hotel. Breakfast was very good, options were wide but the western options for sides were rather limited. Not a deal breaker and still plenty of food and selection choices. Staff was fantastic.
Stayed 6 nights in Oct 2025

6/10 Okay

Christopher, Westport

Stayed 7 nights in Sep 2025

10/10 Excellent

Hyungjoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 3 nights in Oct 2025

10/10 Excellent

Noemie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

MANABU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

T. Minh, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a bit amused to be asked for a review of this hotel. The first time I stayed here, more than ten years ago, I already gave them a stellar review. Over the ensuing years I wrote a few more, each one as stellar as the next. So let me not waste time repeating myself here. I cannot find fault with ANYTHING. Facilities, cleanliness, quality of service from housekeeping to front desk to restaurant to concierge to bell captain, everything was essentially perfect. I’ll point out two things to be specific. When I first got to the room I unpacked and put my toothbrush stuff into a glass near the bathroom sink. The next morning, housekeeping clearly didn’t like how I piled everything into that glass. So a small linen cloth was provided and the items were nicely laid out on it. This not only looked good but also made everything more functional. The same thing was done for the items I put on the desk. Then there was what the concierge did to secure four dinner reservations for me. Reservations at high end, award-winning restaurants in Tokyo is particularly difficult. It took literally several months to get this done, but they did it. Everything was followed up perfectly, nothing was forgotten even if it’s many weeks into the future. Then at check-in, I was given an envelope with all the pertinent information laid out logically and carefully. I can go on and on about other services, but I think I’ve made my point.
Stayed 5 nights in Oct 2025

10/10 Excellent

Gladys Ann Ruego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so Gorgeous!!! All the staffs are amazing!! Customer Service is a top notch!
Stayed 6 nights in Sep 2025