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"We had a great 3 night stay , everything was enjoyable , except for the lack of menus for the Children when dining, you definitely need to upgrade all
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At Chateau Tongariro Hotel you'll be steps from Tongariro National Park Whakapapa Visitor Centre and 3 km (1.9 mi) from Taranaki Falls. Highlights at this ski hotel include 2 restaurants, an indoor swimming pool and free self parking.
You can enjoy free WiFi, LCD TVs, and coffee/tea makers, featured in all 106 individually furnished rooms. Fridges and room service make in-room dining easy, and minibars provide refreshments. Free weekday newspapers, hairdryers and free toiletries are also available.
At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and sauna. Other amenities include free WiFi in public areas, a coffee shop/café and ski storage. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also limited parking, along with the convenience of train pick-up service.
With a stay at this 4-star Tongariro National Park hotel, you'll be 30.3 km (18.8 mi) from Tongariro Alpine Crossing.
Chateau Tongariro Hotel ratings based on 302 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Chateau Tongariro Hotel
Everyone (129)Couples (126)Family (46)
4 out of 5
Very unique hotel great old place but some places needed updating
Posted by a verified traveller on 30 Aug. 2019
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Comment from Hotel Management
31 Aug. 2019
by Alex
Dear Guest,
Thank you for taking the time to share your feedback.
We are pleased to see that you enjoyed your stay. The Hotel is currently in the planning stages and we hope to have this underway very soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
5 out of 5
Posted by a verified traveller on 24 Aug. 2019
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Comment from Hotel Management
29 Aug. 2019
by Alex
Dear Guest,
Thank you for the 5 our of 5!
We hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
4 out of 5
My husband and I stayed in a standard Hollywood room. The room didn't have a view, and it was quite small, but decor was nice and the bed comfy. The bathroom in this room type could do with a refresh. It was a shower over bath with a shower curtain (yuck) and the shower head was VERY low. I'm only 5ft, so no issues for me, but anyone taller would need to squat or kneel to be able to wash their hair.
Overall, chateau staff were nice and friendly. Check in was easy and we were helped to get our luggage to the room. Some bar staff seemed a little inexperienced and could maybe do with some training. The lounge and common areas of the property are as grand as you'd expect from this iconic hotel - very old school.
Breakfast was expensive, and although our booking confirmation said breakfast was included, we were told that was not correct, and were charged for it. At $29.50 pp, not good value unless you are a big breakfast eater (which I am not).
But overall, the room was good value for the price, we enjoyed our stay, and we would stay again.
Posted by a verified traveller on 11 Aug. 2019
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Comment from Hotel Management
17 Aug. 2019
by Alex
Dear Guest,
Thank you for taking the time to share your feedback.
We are pleased to see that you enjoyed your stay overall. There are few details in which you have highlighted that I will share with the Team. Thank you for letting us know and we hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
4 out of 5
The interior in the lounge was absolutely stunning and the rooms were beautiful.
Posted by a verified traveller on 20 Jul. 2019
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Comment from Hotel Management
26 Jul. 2019
by Alex Hampshire
Dear Guest,
Thank you for your recent stay at Chateau Tongariro.
I am pleased to see that you enjoyed the lounge and your room. We hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
5 out of 5
History and setting make this unique experience staying at the Chateau. Dinner was delicious and staff were excellent with our requests. Would recommend for a special occasion.
Posted by a verified traveller on 20 Jul. 2019
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Comment from Hotel Management
26 Jul. 2019
by Alex
Dear Guest,
Thank you for taking the time to share your feedback.
I am pleased to see you enjoyed a unique experience while staying with us. I will be sure to share your comments with the Team.
We hope to welcome you back soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
5 out of 5
Posted by a verified traveller on 8 Jul. 2019
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Comment from Hotel Management
10 Jul. 2019
by Alex
Dear Guest,
Thank you for the 5 out of 5!
We hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
4 out of 5
The Hotel had a Homely feel. Enjoyed the Log fire.
Posted by a verified traveller on 1 Jul. 2019
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Comment from Hotel Management
7 Jul. 2019
by Alex Hampshire
Dear Guest,
Thank you for taking the time to share your feedback.
We hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
4 out of 5
The property has kept it's pre depression style which is cool. The bed was comfy and good hot water in the bathroom. I did find that hallway noise was easily heard in my room. Ate in the restarant and cafe for dinners and the food was yum.
Posted by a verified traveller on 29 Apr. 2019
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Comment from Hotel Management
30 Apr. 2019
by Alex
Dear Guest,
Thank you for your review.
We are pleased to see you enjoyed your stay and we hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
4 out of 5
The charm and elegance are great. The service is quiet and efficient.
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
25 Apr. 2019
by Alex
Dear Guest,
Thank you for taking the time to share your feedback.
We hope to see you again soon.
Kind regards,
Alex Hampshire
Rooms Division Manager
3 out of 5
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
3 May 2019
by Alex
Dear Guest,
Thank you for your rating.
If there are any suggestions on how we can improve we would love to hear from you.
Kind regards,
Alex Hampshire
Rooms Division Manager
After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a fitness centre and a sauna. At the end of the day, order après-ski drinks at the hotel's bar. There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis. This 4-star Tongariro National Park hotel is smoke free.
106 guestrooms or units
5 levels
3 buildings
2 dining venues
356 sq ft of conference space
33 sq. m of conference space
Bar or lounge
Coffee shop
Ski equipment storage
Conference space
Breakfast available (surcharge)
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Games room or arcade
Pool or billiards table
Computer for guest use
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
Lift
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Arcade/game room
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Airport: Taupo (TUO) (90.8 km / 56.4 mi)
Property shuttles: Train station pick-up
Parking: Free self parking
Room Amenities
Chateau Tongariro Hotel offers 106 forms of accommodation with minibars and coffee/tea makers. Each accommodation is individually furnished. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access.
Minibar
In-room dining (limited hours)
LCD television
Fridge
Coffee maker
Shower
Weekday newspapers (free)
Hairdryer
Toiletries (free)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Chateau Tongariro Hotel has 2 restaurants on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is 18
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No rollaway/extra beds available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 29.50 for adults and NZD 15 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chateau Hotel Tongariro
Chateau Tongariro
Chateau Tongariro Hotel
Hotel Chateau Tongariro
Hotel Tongariro
Tongariro Chateau
Tongariro Chateau Hotel
Tongariro Hotel
Bayview Chateau Tongariro Hotel Tongariro National Park
Bayview Chateau Tongariro National Park
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Tongariro National Park
Chateau Tongariro Hotel Hotel
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel Hotel Tongariro National Park
You should know
Chateau Tongariro Hotel offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
