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4.3 out of 5

"Beautiful historic hotel. Very clean excellent staff. Great music in Ruapehu Lounge. Food in lounge left something to be desired which manager replace ... " More

By a verified traveller on Thu 11 Feb 2021

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Hotel Description

A family-friendly stay in Tongariro National Park awaits you at Chateau Tongariro Hotel. Within steps you'll find Tongariro National Park and Tongariro National Park Whakapapa Visitor Centre. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 106 individually furnished rooms feature free WiFi, free weekday newspapers, and safes. Room service, hair dryers, and free toiletries are also available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and sauna. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also limited parking, along with the convenience of train pick-up service.

With a stay at this 4-star Tongariro National Park hotel, you'll be 30.3 km (18.8 mi) from Tongariro Alpine Crossing.

External 1 Bedroom Cabin

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$174* Per night/room 25 Mar. - 26 Mar.

Tongariro Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Heritage Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tongariro Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Chateau Tongariro Hotel ratings based on 220 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chateau Tongariro Hotel

Everyone (123) Couples (61) Family (34)
5 out of 5
Beautiful historic hotel. Very clean excellent staff. Great music in Ruapehu Lounge. Food in lounge left something to be desired which manager replaced promptly and courteously. Everything fine except the meat. Not the chef but as it turned out the product. Overall a wonderful experience.

Posted by on 11 Feb. 2021

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Comment from Hotel Management

22 Feb. 2021 by Abhi

Kia Ora, Thank you for taking time to share your wonderful feedback. We look forward to welcoming you back soon. Kind regards,

4 out of 5
Like the cabin Although not new but clean and very good cooking facilities

Posted by on 9 Feb. 2021

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Comment from Hotel Management

12 Feb. 2021 by Abhi

Kia Ora, Thank you for your recent stay and for taking time to share your positive feedback. Kind regards,

4 out of 5
Beautiful hotel and an awesome setting. Staff were great but we were there late in the day and they appeared reluctant to offer the full late service menu. I wanted a salad and was warned against it. That said, I did appreciate the honesty so I enjoyed alternative meal I chose. The breakfast buffet was lovely

Posted by , from Wellington on 29 Jan. 2021

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Comment from Hotel Management

1 Feb. 2021 by Abhi

Kia Ora Nicola, Thank you for a wonderful feedback of your experience. It is always encouraging to receive positive feedback. We look forward to welcoming you back. Kind regards,

4 out of 5

Posted by on 27 Jan. 2021

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Comment from Hotel Management

9 Feb. 2021 by Abhi

Kia Ora Susie, Thank you for the 4 star rating. Regards,

4 out of 5
Lovely old world charm in the lounge and restaurants. The chalet we stayed in could have done with and upgrade.

Posted by on 20 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Abhi

Kia Ora, Thank you for taking the time to share your feedback. We look forward to welcoming you back. Kind regards,

4 out of 5
Friendly staff, spacious family room, good food provided in hotel restaurant. Great location

Posted by , from Auckland on 30 Dec. 2020

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Comment from Hotel Management

7 Jan. 2021 by Abhi

Hi Kathy, Thank you for your recent stay and a wonderful feedback about Chateau Tongariro Hotel. We look forward to welcome you back. Kind regards,

4 out of 5
Great location and excellent walking tracks. Personally wouldn't want to visit during the winter months.

Posted by on 13 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Abhishek

Kia Ora, We are delighted to read that you had an excellent experience with us. We appreciate your valuable feedback and look forward to welcome you again. Warm regards,

5 out of 5
lovely architecture,friendly helpful staff, comfy beds

Posted by on 21 Nov. 2020

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Comment from Hotel Management

28 Nov. 2020 by Front Office Manager

Dear Guest, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and enjoyed the service provided by the staff. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

5 out of 5
we came for a family birthday, stayed two nights, excellent service from Events Manager Cairo all through the process. Menu and lunch were superb, Maybe Lounge staff need to sharpen up. Overall a brilliant weekend in an iconic building. Thank you

Posted by , from Rotorua on 31 Oct. 2020

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Comment from Hotel Management

7 Nov. 2020 by Front Office Manager

Dear Diane, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and the service provided by Cairo which makes us proud. We apologize for the experience you had in the Lounge Bar. We have shared your feedback with Bar manager who will deal with it accordingly. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

4 out of 5

Posted by on 30 Oct. 2020

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Comment from Hotel Management

7 Nov. 2020 by Front Office Manager

Dear Guest, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

Property Features

Chateau Tongariro Hotel offers its guests an indoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 356 square feet (33 square meters) and includes conference space. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Chateau Tongariro Hotel. A train station pick-up service and a bus station shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Tongariro National Park hotel is smoke free.

  • 106 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 356 sq ft of conference space
  • 33 sq m of conference space
  • Built in 1929
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Airport: Taupo (TUO) (90.8 km / 56.4 mi)
  • Property shuttles: Train station pick-up and bus station shuttle
  • Parking: Free self parking

Room Amenities

Chateau Tongariro Hotel offers 106 accommodations with safes and complimentary weekday newspapers. Each accommodation is individually furnished. Televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Electric kettle
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Chateau Tongariro Hotel has 2 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Tongariro
  • Chateau Tongariro
  • Chateau Tongariro Hotel
  • Hotel Chateau Tongariro
  • Hotel Tongariro
  • Tongariro Chateau
  • Tongariro Chateau Hotel
  • Tongariro Hotel
  • Bayview Chateau Tongariro Hotel Tongariro National Park
  • Bayview Chateau Tongariro National Park
  • Chateau Tongariro Hotel Tongariro National Park
  • Chateau Tongariro Tongariro National Park
  • Chateau Tongariro Hotel Hotel
  • Chateau Tongariro Hotel Tongariro National Park
  • Chateau Tongariro Hotel Hotel Tongariro National Park

You should know

  • Chateau Tongariro Hotel offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 11:00 PM.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.