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4.4 out of 5

"Lovely Hotel. Spectacular views. Very clean. Friendly staff. Highly recommended. " More

By a verified traveller on Thu 10 Sep 2020

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Hotel Description

A family-friendly stay in Whakapapa awaits you at Chateau Tongariro Hotel. Within steps you'll find Tongariro National Park and Tongariro National Park Whakapapa Visitor Centre. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 106 individually furnished rooms feature free WiFi, free weekday newspapers, and safes. Room service, hair dryers, and free toiletries are also available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and sauna as well as access to a playground. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also limited parking, along with the convenience of train pick-up service.

With a stay at this 4-star Whakapapa hotel, you'll be 30.3 km (18.8 mi) from Tongariro Alpine Crossing.

Heritage Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Tongariro Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Economy Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

External 1 Bedroom Cabin

Bed Count 1 Full Bed Maximum Occupancy 2 Max

External 2 Bedroom Cabin

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Tongariro Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chateau Tongariro Hotel ratings based on 237 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chateau Tongariro Hotel

Everyone (122) Couples (79) Family (34)
4 out of 5

Posted by on 21 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Guest Relations Officer

Kia Ora, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive ratings. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

5 out of 5
Lovely Hotel. Spectacular views. Very clean. Friendly staff. Highly recommended.

Posted by on 10 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Front Office Manager

Dear Guest, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and enjoyed the service provided by the staff. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

5 out of 5

Posted by on 10 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Front Office Manager

Dear Guest, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

4 out of 5
Liked the rooms and hotel decor, breakfast was not great and bathroom needed an upgrade. Ver convenient for mountain.

Posted by on 2 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Guest Relations Officer

Kia Ora, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive feedback about the comfortable rooms and the charm of the hotel. Furthermore I am sorry to hear of the shortcomings during your stay with us including your experience for breakfast in the Ruapehu Room. I would like to thanks you for your feedback that I will share with the team as we aim to continuously strive and improve our services and products here at Chateau Tongariro Hotel. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

5 out of 5
We had a great time and enjoyed the chateau very much.

Posted by , from whitianga on 29 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Front Office Manager

Dear RJ, Thank you very much for choosing Chateau Tongariro for your recent stay and for taking the time to leave a review of your experience. We are delighted to hear that you had a wonderful stay with us and enjoyed the service provided by the staff. We appreciate your valuable feedback and look forward to welcome you again. Best Regards

4 out of 5
Enchanting stay with a brilliant location, so close for a snow experience

Posted by , from Whakatane on 16 Aug. 2020

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Comment from Hotel Management

21 Aug. 2020 by Guest Relations Officer

Kia Ora Kathryn, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive feedback and I am glad you enjoyed your stay with us. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

5 out of 5

Posted by on 4 Aug. 2020

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Comment from Hotel Management

7 Aug. 2020 by Guest Relations Officer

Kia Ora, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive ratings. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

4 out of 5
Great experience only let down was the bathroom in our hotel room. Needs an update.

Posted by , from Tauranga on 3 Aug. 2020

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Comment from Hotel Management

7 Aug. 2020 by Guest Relations Officer

Kia Ora Susan, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive feedback and I am glad you enjoyed your stay. Furthermore I am sorry to hear of the shortcomings during your stay with us including the standard of your bathroom. I would like to thanks you for your feedback that I will share with the team as we aim to continuously strive and improve our services and products here at Chateau Tongariro Hotel. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

5 out of 5
Location to mountain and walks.scenery from the hotel.service e

Posted by , from Kapiti on 28 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by Guest Relations Officer

Kia Ora Vicki, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive feedback about the great location right on the National Park. I am glad you enjoyed your stay with us We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

5 out of 5
The elegance and heritage of the Hotel. The comfort, charm and ease of the surroundings. I will be back 👍

Posted by , from Auckland NZ on 27 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by Guest Relations Officer

Kia Ora Caroline, Thank you for taking the time to comment on your stay at Chateau Tongariro Hotel. It is always a pleasure to receive positive feedback about the charm of the hotel, and the great location right on the National Park. We hope your next visit will be as pleasant as the previous one. With Warm Regards, Guest Relations Officer

Property Features

Chateau Tongariro Hotel offers its guests an indoor pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 356 square feet (33 square meters) and includes conference space. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Chateau Tongariro Hotel. A train station pick-up service and a bus station shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Whakapapa hotel is smoke free.

  • 106 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 356 sq ft of conference space
  • 33 sq m of conference space
  • Built in 1929
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Taupo (TUO) (90.8 km / 56.4 mi)
  • Property shuttles: Train station pick-up and bus station shuttle
  • Parking: Free self parking

Room Amenities

Chateau Tongariro Hotel offers 106 accommodations with safes and complimentary weekday newspapers. Each accommodation is individually furnished. Televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Electric kettle
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Chateau Tongariro Hotel has 2 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Train station shuttle service is available on request from 1:00 PM to 3:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Train station transportation is offered on request from 1:00 PM to 3:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Hotel Tongariro
  • Chateau Tongariro
  • Chateau Tongariro Hotel
  • Hotel Chateau Tongariro
  • Hotel Tongariro
  • Tongariro Chateau
  • Tongariro Chateau Hotel
  • Tongariro Hotel
  • Bayview Chateau Tongariro Hotel Tongariro National Park
  • Bayview Chateau Tongariro National Park
  • Chateau Tongariro Hotel Tongariro National Park
  • Chateau Tongariro Tongariro National Park
  • Chateau Tongariro Hotel Hotel
  • Chateau Tongariro Hotel Tongariro National Park
  • Chateau Tongariro Hotel Hotel Tongariro National Park

You should know

  • Chateau Tongariro Hotel offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 11:00 PM.

National Rating

This Hotel property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.