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Shangri-La Toronto

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Shangri-La Toronto

Exterior
1 bedroom, premium bedding, minibar, in-room safe
Signature Suite (Specialty)
Ballroom
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

The current price is NZ$803
includes taxes & fees
24 July - 25 July

Explore the area

Map
188 University Avenue, Toronto, ON, M5H 0A3
  • CF Toronto Eaton Centre
    ‪8 min walk‬
  • CN Tower
    ‪10 min walk‬
  • Rogers Centre
    ‪10 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bedroom
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom

8.6 out of 10
Excellent
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bedroom
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite (Specialty)

Signature Suite (Specialty)

Signature Suite (Specialty)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Owner)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Owner)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Toronto

A luxury stay in the heart of Toronto awaits you at Shangri-La Toronto. Within steps you'll find Queen Street West and Metro Toronto Convention Centre within a 15-minute stroll. Highlights at this eco-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Miraj Hammam Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bosk, is open for breakfast, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and Hot tub. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 5-property class Downtown Toronto hotel include CF Toronto Eaton Centre and Rogers Centre.

What's nearby

  • Metro Toronto Convention Centre - 6 min walk - 0.6 km
  • CF Toronto Eaton Centre - 8 min walk - 0.7 km
  • CN Tower - 10 min walk - 0.8 km
  • Rogers Centre - 10 min walk - 0.8 km
  • Scotiabank Arena - 11 min walk - 1.0 km

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

Luxury hotel with 2 restaurants and full-service spa
Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2012
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • IPad
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 July to 28 July:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 56 for adults and from CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (return)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Frequently asked questions

What is the cancellation policy at Shangri-La Toronto?

Shangri-La Toronto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Toronto?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on 24 Jul 2025 start from NZ$803.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Toronto?

Yep, Shangri-La Toronto has valet parking with in/out privileges for CAD 68 per night.

Are there any beaches close to Shangri-La Toronto?

The closest beach to Shangri-La Toronto is Sugar Beach (1.7 km).

Is there a spa on site at Shangri-La Toronto?

Yep, Miraj Hammam Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Shangri-La Toronto have a pool?

Shangri-La Toronto has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana.

What luxury perks are available at Shangri-La Toronto?

Shangri-La Toronto features a full-service spa, an indoor pool and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Shangri-La Toronto a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Shangri-La Toronto.

Is Shangri-La Toronto family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an indoor pool, it's no surprise that Shangri-La Toronto is a hit with families.

Are there hot tubs in the rooms at Shangri-La Toronto?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Toronto serve breakfast?

Yeah, full breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Shangri-La Toronto?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Toronto?

Yep, you can grab a meal at Shangri-La Toronto's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Shangri-La Toronto?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Toronto?

Cats and dogs are welcome at Shangri-La Toronto, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 845 out of 1009 reviews
Rating 8 - Good. 85 out of 1009 reviews
Rating 6 - Okay. 48 out of 1009 reviews
Rating 4 - Poor. 14 out of 1009 reviews
Rating 2 - Terrible. 17 out of 1009 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not all amenities available

The hotel is very nice and the service is great. The rooms were clean and spacious. The bathroom had a large tub and separate shower. The bed was comfortable. The price of the hotel includes amenities. Unfortunately the hot tub and cabanas were not available when we were there. The spa was also fully booked. This was disappointing for the price as I wanted to relax and enjoy the health facilities and spa.
Stayed 1 night in Mar 2025

10/10 Excellent

Bairu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good and smooth experience. Luxurious hotel with comfortable rooms and exceptional service. The food is exquisite, and every detail exceeds expectations. Highly recommended.
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, esp. the staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty much perfect

Dead quiet, smelled clean but not overly fragranced, and every employee I encountered was helpful and polite. Nice little steam room in the gym changing rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and service. Was staying here for a birthday weekend and they made everything so seamless for us.
Stayed 1 night in Mar 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful stay from start to finish. We were greeted with a smile, prompt service, and you just had the feeling that they wanted to do anything for the customer.
Stayed 1 night in Mar 2025

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Fabian

Liked: Staff & service

Not worth the money !

Not worth the price. Upgraded online to a better room for extra $100 a night. The room was closed off and small. Went to upgrade to the next room and they said it was $158 extra a night. Went to eat lunch and came back to upgrade and different person on the counter and it went to $175 extra a night. When we checked out they actually charged us the $100 and $175 a night. So $275 extra a night ! Which was ludicrous. On top of that valet service which is the only parking option is $68 a night! $2600 for three nights ! Not worth the money !
Stayed 3 nights in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great property
Stayed 2 nights in Mar 2025

8/10 Good

Kamaljit

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Highly recommended for couples.
Stayed 1 night in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Cyril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Natasha, Hannon

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Well, where do I start? The room that we had was beautiful and the hotel itself is gorgeous, the staff were lovely and the valet team were great. Everything seemed fine until we returned to our room at midnight after a long night out, to find the staff had been in to do a turndown service of our room (which is normally greatly appreciated) but they happened to DROP THEIR BAG OF DRUGS on the way out and left it in our room. Management and Security were contacted. I appreciate their quick attention, and we were comped the room, but STILL very disgusting. I wouldn't stay here again, knowing that this is the level of cleanliness this hotel keeps. Even if it was "leftover garbage from the last guest" which is what we were told from the manager in the morning.. thats almost EVEN worse. That means the level of quality in their housekeeping is subpar at best, and they really need to do more of an internal review of their practices.. this could have been MUCH worse. If we had children with us, a pet, anyone who didn't know what the bag was filled with and tried to handle it themselves, this could have ended in a much worse situation for this hotel. I would never stay here or recommend them again. GROSS.
Stayed 1 night in Mar 2025

10/10 Excellent

Hyunsook

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleaning and kindness!
Stayed 2 nights in Mar 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend! The hotel, the service, the ambiance, the pool, everything about this hotel is top tier. No complaints at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Amin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 1 night in Mar 2025

10/10 Excellent

Helen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2025

10/10 Excellent

Jessie, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel, excellent customer service. The restaurant on the main floor with the live music is such a great vibe for the nighttime. Highly recommend this place.
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and amenities are impeccable. Will definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent stay
Stayed 4 nights in Mar 2025

8/10 Good

Jasdev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Julian

Stayed 1 night in Mar 2025