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The Westin Harbour Castle, Toronto

Family-friendly Toronto hotel connected to the convention centre, a quick walk to Scotiabank Arena

Where to?

Dates

August 2025

September 2025

Enjoy breathtaking views of the lake from this high-rise hotel's grid-like facade.

Relax in our spacious lobby with sofas, armchairs, and a reception desk, surrounded by city views.

Romantic outdoor wedding setup with a white aisle carpet leading to a central floral arrangement, surrounded by a black fence and modern cityscape.

Enjoy breathtaking views of the water from this waterfront property's spacious balcony.

Relax on the outdoor terrace with sofas, chairs, and tables amidst lush potted plants.

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

31 Aug - 1 Sept

Explore the area

1 Harbour Sq, Toronto, ON, M5J1A6

Scotiabank Arena
‪5 min walk‬
Rogers Centre
‪12 min walk‬
CN Tower
‪12 min walk‬
Toronto, ON (YYZ-Pearson Intl.)
‪22 min drive‬

Room options

Two spacious beds with white linens, each flanked by a nightstand and lamp, offer a comfortable retreat.

Premium Room, 2 Queen Beds, Lake View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Separate bedroom

Blackout curtains

Pillow-top bed

38 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Enjoy a city view from the large window, relax on the comfortable sofa, and unwind with a flat-screen TV.

Suite, 1 Bedroom, City View

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

63 sq m
Lake view
Sleeps 2
1 King Bed

Two large beds with white linens, a desk, and a chair in a stylish room with a city view.

Room, 2 Double Beds, Balcony, Lake View (Balcony)

Excellent

Highlights

Balcony

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

31 sq m
Lake view
Sleeps 4
2 Double Beds

Enjoy a spacious room with a sleek desk, comfortable chair, and wardrobe, offering a city view.

Suite, 1 Bedroom, Lake View

Very good

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Separate bedroom

38 sq m
Lake view
Sleeps 2
1 King Bed

Relax in comfort with a large bed, desk, and TV, offering a serene view of the water.

Room, 1 King Bed, Balcony, Lake View (Balcony)

Very good

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

31 sq m
Lake view
Sleeps 2
1 King Bed

Relax in a spacious room with a large bed, two bedside tables, and a desk for work.

Room, 1 King Bed, Non Smoking

Excellent

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Pillow menu

Separate bedroom

Blackout curtains

28 sq m
City view
Sleeps 2
1 King Bed

Relax in a spacious room with a large bed, desk, and city view.

Premium Room, 1 King Bed, Lake View

Very good

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Separate bedroom

Lake view
Sleeps 2
1 King Bed

Two spacious beds with white linens flank nightstands and a desk with a chair, offering a city view.

Room, 2 Double Beds, Non Smoking

Wonderful

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Separate bedroom

28 sq m
City view
Sleeps 4
2 Double Beds

Relax in a spacious room with a large bed, sofa, and floor lamp, offering a view of the sea.

Luxury Studio Suite, 1 King Bed, Lake View

Excellent

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Separate bedroom

Lake view
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Balcony, Lake View

Exceptional

Highlights

Balcony

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Lake view
Sleeps 2
1 King Bed

Relax in a spacious room with a large seating area, flat-screen TV, and city view.

Suite, 1 Bedroom, Lake View

Highlights

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Blackout curtains

Pillow-top bed

Separate bedroom

38 sq m
Lake view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed with Sofa bed, Lake View

Good

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Fridge

LCD TV

Pillow menu

Sofa bed

Pillow-top bed

56 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed, Lake View, Corner

Good

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Pillow menu

Separate bedroom

38 sq m
Lake view
Sleeps 2
1 King Bed

Room, 1 King Bed (View)

Very good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Pillow menu

Separate bedroom

Blackout curtains

31 sq m
Lake view
Sleeps 2
1 King Bed

Luxury Room, 1 King Bed, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Pillow menu

Separate bedroom

Blackout curtains

31 sq m
Lake view
Sleeps 2
1 King Bed

About the area

Toronto

You'll be connected to the convention centre at The Westin Harbour Castle, Toronto, and within just a 15-minute stroll of Scotiabank Arena and Harbourfront Centre. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool and a gym. .The restaurant, Mizzen, serves international cuisine and is open for breakfast. The Chartroom Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to basketball. 70000 square feet (6503 square metres) of event facilities include 32 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a hot tub and a sauna. Local cuisine breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this Downtown Toronto hotel include Ripley's Aquarium of Canada and Rogers Centre.

What's nearby

Scotiabank Arena - 5 min walk - 0.5 km
Rogers Centre - 12 min walk - 1.0 km
Ripley's Aquarium of Canada - 12 min walk - 1.0 km
CN Tower - 12 min walk - 1.0 km
Metro Toronto Convention Centre - 13 min walk - 1.1 km

Getting around

Queens Quay Ferry Docks Terminal Stop - 3 min walk
Union Station - 11 min walk
Toronto, ON (YYZ-Pearson Intl.) - 31 min drive

Restaurants

‪NBA Courtside Restaurant - ‬3 min walk
‪Second Cup Café featuring Pinkberry Frozen Yogurt - ‬5 min walk
‪BeaverTails - ‬6 min walk
‪RS - Real Sports - ‬8 min walk
‪Tim Hortons - ‬1 min walk

About this property

The Westin Harbour Castle, Toronto

Family-friendly Toronto hotel connected to the convention centre, a quick walk to Scotiabank Arena

As a guest of The Westin Harbour Castle, Toronto, you'll find an indoor pool, outdoor tennis courts, a health club, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 32 meeting rooms are available. Event space at this hotel measures 70000 square feet (6503 square metres) and includes a conference centre. A sauna, a terrace, and a complimentary children's club are also featured at the family-friendly The Westin Harbour Castle, Toronto. Parking is available for a fee.

This Toronto hotel is smoke free.

977 guestrooms or units

35 levels

2 buildings

70000 sq ft of conference space

6503 sq. m of conference space

Built in 1975

Deli

Kid's club (free)

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Corner/local shop

Terrace

Garden

Outdoor picnic space

Gift shop

Newspapers in lobby (free)

Television in lobby

Bellhop

Lift

No smoking on site

Water dispenser

Bar or lounge

Dining venue

The Westin Harbour Castle, Toronto offers 977 accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property

This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, Filipino, Greek, Hindi, Ukranian, Vietnamese

Similar properties

Pool
Hot tub
Pet-friendly
Kids pool

includes taxes & fees

1 Sept - 2 Sept

Property amenities

Internet

Available in all rooms: WiFi (CAD 14.95 per day)
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Parking on site (surcharge)
Covered valet parking on site (CAD 55 per day; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: CAD 10 to 30 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Harbour Coffee Bar
Mizzen
The Chartroom Lounge

Things to do

2 outdoor tennis courts
Arcade/game room
Basketball
Free children's club
Health club
Hot tub
Indoor pool
Playground
Racquetball/squash
Sauna
Steam room
TV in common areas

Family friendly

Arcade/game room
Children's games
Children's toys
Free children's club
Grocery/convenience store
Highchair
In-room refrigerator
Indoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
32 meeting rooms
Computer station
Conference centre (70,000 square foot of space)

Outdoors

Garden
On a lake
On the boardwalk/promenade
Outdoor entertainment area
Outdoor furniture
Picnic area
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Assistive listening devices in meeting rooms
Braille/raised signage
Grab bar near toilet
Height-adjustable showerhead
Lift
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Transfer shower
Valet for wheelchair-equipped vehicles
Visual fire alarm
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

2 buildings
35 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 1975
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch LCD TV with premium cable channels
Netflix
Pay films
Streaming services

Food and drink

Champagne service
Coffee/tea maker
Free bottled water
Late-night room service
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Only dogs are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CAD 30 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for local cuisine breakfast: approximately CAD 10 to 30 per person
Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
Valet parking fee: CAD 55.00 per day (in/out privileges)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Harbour Castle

Harbour Castle Westin

Harbour Westin Castle

Westin Castle

Westin Castle Harbour

Westin Harbour

Westin Harbour Castle

Westin Harbour Castle Hotel

Westin Harbour Castle Hotel Toronto

Westin Harbour Castle Toronto

Toronto Westin

Westin Harbor Castle Hotel Toronto

Westin Hotel Toronto

Westin Toronto

Westin Harbour Castle Toronto Hotel

The Westin Harbour Castle, Toronto Hotel

The Westin Harbour Castle, Toronto Toronto

The Westin Harbour Castle, Toronto Hotel Toronto

Frequently asked questions

What is the cancellation policy at The Westin Harbour Castle, Toronto?

The Westin Harbour Castle, Toronto offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Harbour Castle, Toronto?

As of 8 Aug 2025, prices found for a 1-night stay for 2 adults at The Westin Harbour Castle, Toronto on 31 Aug 2025 start from NZ$509.8, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Harbour Castle, Toronto?

Yep, The Westin Harbour Castle, Toronto has a self car park, for a fee.

Are there any beaches close to The Westin Harbour Castle, Toronto?

The closest beach to The Westin Harbour Castle, Toronto is Hanlan's Point Beach (2.7 km).

Does The Westin Harbour Castle, Toronto have a pool?

The Westin Harbour Castle, Toronto has an indoor pool. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at The Westin Harbour Castle, Toronto?

The Westin Harbour Castle, Toronto features a health club, an indoor pool and 1 hot tub. All guestrooms come with pillowtop beds and late-night room service.

What makes The Westin Harbour Castle, Toronto a romantic place to stay?

1 hot tub and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Harbour Castle, Toronto.

Is The Westin Harbour Castle, Toronto family-friendly?

You bet! With amenities such as a free children's club and children's meals, as well as highchairs in the guestrooms, it's no surprise that The Westin Harbour Castle, Toronto is a hit with families.

Does The Westin Harbour Castle, Toronto serve breakfast?

You bet, local cuisine brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Westin Harbour Castle, Toronto?

No, The Westin Harbour Castle, Toronto does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Harbour Castle, Toronto?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Harbour Castle, Toronto?

Check-in begins at 3:00 PM. Check-out time is noon.

The Westin Harbour Castle, Toronto Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Erica

Travelled with family

10 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel!

It was fantastic and we will definitely stay there again! Centrally located, beautiful and clean and uber friendly staff!

Stayed 3 nights in Apr 2025

10/10 Excellent

June

8 May 2025

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in May 2025

10/10 Excellent

Robert

Business traveller

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

8/10 Good

Julie, Orleans

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location!

Stayed 1 night in May 2025

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed the family friendly environment. As well as the warm and deep pool.

Stayed 1 night in May 2025

8/10 Good

Peter

7 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

Mary Beth

5 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

No complaints. Prime location for the sights, Harbour, food Entertainment, valet service was excellent, even when I forgot something in the car they had to go get. Staff nice and helpful. Would highly recommend!

Stayed 2 nights in May 2025

10/10 Excellent

Paul

5 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, view of the lake is spectacular

Stayed 1 night in Apr 2025

10/10 Excellent

Cassidy

5 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice room amazing service & nice pool

Stayed 1 night in May 2025

6/10 Okay

Kathy

Travelled with group

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was excellent. What i didn't like. I booked the room a t $325 for 4 nights. However, when I checked out, only the first night was at that rate. Day 2 was over $500 and over $600 on day 3 and 4. When I questioned the front desk I was told told that those nights began to be sold out. When I asked that as rooms sell out, they increase the room charge!! And they said yes!! My final bill has not hit my card yet

Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

4 May 2025

Stayed 2 nights in May 2025

2/10 Terrible

Ray

4 May 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Business traveller

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

So refreshing when a hotel meets all your expectations and goes above and beyond! Spectacular view of the lake in the newly renovated rooms, fluffy bed and lovely amenities and service!!! Great experience

Stayed 3 nights in Apr 2025

8/10 Good

Anna

Travelled with family

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outdated but with charm. Clean and in a great location. No wifi for guests.

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool here is amazing. It’s great for families. Lots of great walking along the waterfront and now lots of shops all located around.

Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen

1 May 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Maia

Travelled with group

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stay here every time I come to Toronto, the staff are incredible and the rooms are clean!

Stayed 1 night in Mar 2025

10/10 Excellent

Khoa

Travelled with family

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice lobby and room. Great location, right by the waterfront park. We love the coffee and bakery shop in the lobby.

Stayed 2 nights in Apr 2025

10/10 Excellent

Brenda

Travelled with group

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a wonderful spot to stay. The food options at this hotel are amazing. You really don't need to go anywhere else! From the buffet breakfast, lounge snacks and meals and of course, the piece-de-resistance - Don Alfonso. We did the tasting menu with wine pairing. What an event!! The location proximity to the water, Roger's centre and other amenities was just perfect.

Stayed 2 nights in Apr 2025

10/10 Excellent

Rishabhdeep

25 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Christine

24 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Apr 2025

2/10 Terrible

Anushka

Travelled with group

24 Apr 2025

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Elevators did not works on check in day. Check in was at 3pm. Received a text the room was ready at 3:30pm. Did not make it up to our room on the 18th floor until 4:45pm. Room was not cleaned and towels were not replaced once during our 3 night stay. Locked out of our room for 2 hours before our check out time. Issued new keys, those didn’t work either. Had to sit on the hallway floor and wait for someone with a master key to let us in. At that point we just packed up and left early and hung out in the lobby. The guest services manager offered 10,000 bonvoy points as a resolution and sent a generic thank you for your feedback email. I don’t collect bonvoy point so this was of no use.

Stayed 3 nights in Apr 2025

10/10 Excellent

France

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very beautiful hotel, clean and employees very helpful and polite. I do recommend to everyone who wants to be close for the CN tower and the Ripleys Toronto Aquarium

Stayed 1 night in Apr 2025

10/10 Excellent

Maxime

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

Muhammed

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2025

The Westin Harbour Castle, Toronto

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Room, 1 King Bed (View)

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Luxury Room, 1 King Bed, Lake View

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About the area

Toronto

What's nearby

Getting around

Restaurants

About this property

The Westin Harbour Castle, Toronto

Awards and affiliations

Languages

Similar properties

Chelsea Hotel, Toronto

Chelsea Hotel, Toronto

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom