6/10 Okay
Tom
28 Jan 2024
Liked: Cleanliness, room comfort
Misleading photos of Signature room
We selected the Signature room and this hotel based on the photos on your website. It showed a very large room and very large bathroom. We paid extra over the Classic room based on the significantly larger room shown in the photos. The room we were given was much smaller than the photos. When we queried this with Reception it was explained that our room was bigger than a Classic. We appreciate there will be some variation in room size in an older hotel but there was a massive difference between the photos and reality which felt we had been misled. We asked about the room in the photos and were told this room had now been refurbished so was no longer a Signature room. This was disappointing as was the initial handling of our complaint. In the end we paid extra for a larger room. After this, everything else was good.
Tom
Stayed 1 night in Jan 2024