My family of 6 was booked for months at this VRBO residence, for my sons baseball tournament. I had tried multiple times, ways, to reach the property owner and VRBO to see how the check in process works. VRBO workers were able to reach the owner ( 7hrs before my flight there) who then stated there was someone already staying at this property. I do not know how the property is in person, because they cancelled the entire stay after VRBO reps spoke to her- but heres a tip, if you can not reach your property manager , cancel your booking.