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voco the Tuxon by IHG

3.5 star property
Art Deco hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for voco the Tuxon by IHG

Outdoor pool, pool cabanas (surcharge), pool loungers
Breakfast, lunch, dinner served; pool views
Outdoor pool, pool cabanas (surcharge), pool loungers
Outdoor pool, pool cabanas (surcharge), pool loungers
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
The current price is NZ$192
includes taxes & fees
13 May - 14 May

Explore the area

Map
960 South Freeway Rd, Tucson, AZ, 85745
  • Tucson Convention Center
    ā€Ŗ20 min walkā€¬
  • Rialto Theatre
    ā€Ŗ4 min driveā€¬
  • University of Arizona
    ā€Ŗ5 min driveā€¬
  • Tucson, AZ (TUS-Tucson Intl.)
    ā€Ŗ16 min driveā€¬

Room options

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Standard Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Double Beds, Pool View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds, Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Mobility Accessible, Non Smoking (Mobility, Accessible Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Standard Room, 2 Single Beds, Mobility Accessible, Non Smoking (Mobility, Accessible Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19.0 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Mobility Accessible, Non Smoking (Mobility, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Standard Room, 2 Single Beds, Mobility Accessible, Non Smoking (Mobility, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 1 King Bed, Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • 19.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, pillow-top beds, minibar

Standard Room

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
Pillow-top bed
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Kitchen
Fridge
TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Tucson

At voco the Tuxon by IHG you'll be 1.6 km (1 mi) from Tucson Convention Center and 2.6 km (1.6 mi) from Rialto Theatre. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, The Pool Bar at The Tuxon, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, pool cabanas and pool loungers as well as access to free bike hire. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. .Sights within a 10-minute drive of this 3.5-property class Menlo Park hotel include University of Arizona and Tuscon Spectrum.

What's nearby

  • Tucson Convention Center - 20 min walk - 1.7 km
  • Rialto Theatre - 4 min drive - 3.8 km
  • University of Arizona - 5 min drive - 4.9 km
  • Reid Park Zoo - 6 min drive - 6.2 km
  • Kino Sports Complex - 7 min drive - 7.1 km

Getting around

  • Tucson Station - 9 min drive
  • Roy Laos Transit Center - 9 min drive
  • Tucson International Airport (TUS) - 16 min drive

Restaurants

  • ā€ŖThe Monica - ā€¬3 min drive
  • ā€ŖLa Estrella Bakery - ā€¬19 min walk
  • ā€ŖRuiz Hot Dogs - ā€¬19 min walk
  • ā€ŖStreet- Taco and Beer Co. - ā€¬3 min drive
  • ā€ŖLa Chaiteria - ā€¬3 min drive

About this property

voco the Tuxon by IHG

Art Deco hotel with 24-hour fitness centre and 24-hour front desk
Voco the Tuxon by IHG offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly voco the Tuxon by IHG. Free self parking is available. A complete renovation of voco the Tuxon by IHG was completed in May 2020.

This Art Deco Tucson hotel is smoke free.

  • 112 guestrooms or units
  • 2 levels
  • 3 buildings
  • Conference rooms
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Voco the Tuxon by IHG offers 112 air-conditioned accommodations with minibars and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and Netflix.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 6 to 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Pool Bar at The Tuxon

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Evening entertainment
  • Free bicycle rentals
  • Outdoor pool
  • Private wine tours
  • TV in common areas
  • Wine tours

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Art Deco architecture
  • Banquet hall
  • Eco-friendly cleaning products used
  • Renovated entire property - May 2020
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6.00 to 12.00 per person
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted.Ā This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Tuxon
Hotel Del Sol
voco the Tuxon by IHG Hotel
voco the Tuxon an IHG Hotel
voco the Tuxon by IHG Tucson
voco the Tuxon by IHG Hotel Tucson
The Tuxon Hotel Tucson a Member of Design Hotels

Frequently asked questions

What is the cancellation policy at voco the Tuxon by IHG?

Voco the Tuxon by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at voco the Tuxon by IHG?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at voco the Tuxon by IHG on 13 May 2025 start from NZ$191.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at voco the Tuxon by IHG?

Yep, voco the Tuxon by IHG has a free self car park.

Does voco the Tuxon by IHG have a pool?

Yep, and guests love it! Voco the Tuxon by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What makes voco the Tuxon by IHG a romantic place to stay?

Winery tours and poolside dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at voco the Tuxon by IHG.

Does voco the Tuxon by IHG serve breakfast?

You bet, cooked-to-order breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at voco the Tuxon by IHG?

No, voco the Tuxon by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at voco the Tuxon by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at voco the Tuxon by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at voco the Tuxon by IHG?

There isn't one on site, but Pusch Ridge Resort Course is a short 17-minute walk away.

voco the Tuxon by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews
Rating 8 - Good. 192 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toxin review

Great location, very clean and well kept. Staff were great, food very good
Stayed 5 nights in Feb 2025

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall: If you NEED to have a hotel in this area of Tucson and you don't mind exterior door rooms and you don't care about service and you can get it for $100/night, go for it. Otherwise, look for a hotel in north Tucson ā€“ 30 minutes away is a very nice area. Good: Although it looks like a Motel 6 when you arrive, the inside property is surprisingly nice, including the rooms, pool & lobby. Good: One employee (Edward was his name, I believe) was very customer focused and he did a great job helping us with coffee & amenities. Bad: Breakfast took 45 minutes & was served cold by the bar tender (who had the same temperature demeaner). We didn't even bother eating onsite thereafter. After speaking with the manager, no refund of pre-paid breakfasts was offered. Bad: Room service didn't show. Took almost an hour to get new towels after a subsequent phone call. Bad: Workout room was missing towels. After making a special request for towels, they delivered exactly three towels (for a room full of people). Bad: Neighborhood is rough. Nearby gas station has products under lock & key. Next door hotels have signs saying that the customer is responsible if their car is broken into. The Tuxon is fenced in, which helps if you stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Zeeshan

Stayed 1 night in Jan 2025

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nicely decorated and renovated hotel. I love the murals, the bar was great, and while it was a bit cool to be jumping in the pool, it was very clean and pretty.
Stayed 5 nights in Jan 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value

Remodeled hotel with a retro touch, but brought up to very modern standards. Beautiful grounds, very clean, close to Gem&Mineral Show, helpful staff, good food, bar, nice pool.
Stayed 2 nights in Jan 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was surprisingly great. Was a little concerned about how close was to highway but in the end didn't have any problem with that.
Stayed 1 night in Jan 2025

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, easy place to stay!

Easy access to the freeway. Great restaurant/bar. Comfortable bed. Friendly staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute home run at a hip, service oriented place

Hotel is kept in great condition and very clean. Almost all the hotel staff was superb. Super high quality service. This was almost a perfect place. The food is good, we had a meal and a snack there, it's decent short order cook style stuff, not going to blow your mind. That was literally the only thing that wasn't a home run for us.
Stayed 3 nights in Jan 2025

4/10 Poor

Hector

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Cheryl

Liked: Staff & service, property conditions & facilities
loved it
Stayed 1 night in Jan 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

We were visiting family, and happened upon the Tuxon, by fortunate chance. It was one I-10 exit from University area, and the neighborhood looks a bit run-down, but security is good. We ate breakfast in the restaurant each day, and it was very nice. Staff is friendly and helpful. I would definitely stay there again.
Stayed 3 nights in Jan 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far exceeded expectations. The property was centrally located, very clean, had onsite bar and small menu, and the staff were so nice.
Stayed 1 night in Jan 2025

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities, room comfort

Horrible

This is a motel, not a hotel. The walls are paper thin. The crying baby next door sounded like she was in our room. We left in the night 0 out of 10, would not recommend
Stayed 1 night in Jan 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thumbs up šŸ‘

I stay here often when visiting Tucson for business or pleasure, looking for an affordable week long stay. The Tuxon has a Tucson vibe that goes a long way, They have a great bar and restaurant, They donā€™t promote it, but if you really want/need it, they will provide Room Service! You will feel secure with gated parking. The staff is exemplary & helpful if you need quasi valet/bell service. The location is super convenient to 1-10, the convention center, museum and downtown. If of moderate stamina you really can walk to all these spots. There are short cuts to town ( ask at the front desk). Make sure you donā€™t miss the Mercado shop and eat center, literally right around the corner from the Tuxon. The downside (s): The beds are too high from the floor. Guess if you are 6ā€™+tall that feature works. The rooms are fairly tiny - definitely a one person at a time bathroom. If you can navigate stairs ( no elevators) ask for an upper unit, the noise from those above you is, at times, unbearable. All of above really canā€™t be addressedā€¦itā€™s not their doing - comes with the territory. They did a really great job of stylishly renovating an old freeway hotel. Kudos for that. šŸ‘ A couple of issues that should be addressed, however, is better linens. The sheets and pillows are pretty sad. I would pay more per night for quality linens and towels! All & all. A very nice spot to stay in Tucson!
Stayed 10 nights in Jan 2025

2/10 Terrible

Daniel

Business traveller
Disliked: Amenities
The rooms are incredibly noisy- this is an old motel that was remodeled, but the developers put cheap vinyl windows in which arenā€™t soundproof. So, the freeway noise never ends, itā€™s awful. Also, the neighborhood is a slum, thereā€™s no food nearby, IHG has incredible nerve to charge $200-399 a night for this place.
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and provided everything we needed. Employees were friendly and helpful. If you choose to stay here, eat at their restaurant. We had breakfast and it was better than any we had on our week vacation.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Very nice. Very clean place
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A modern and comfortable stay, really like the breakfast!
Stayed 1 night in Nov 2024

6/10 Okay

Zachary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No tap. So bring card. Small
Stayed 3 nights in Dec 2024

2/10 Terrible

Hannah

Travelled with partner
Upon arriving, room key didnā€™t work, the door was jammed. Was given another room. That roomā€™s tv didnā€™t work. Was told maintenance would fix next day at 9am. Came back that same evening and a/c didnā€™t work, front desk had to come and turn it on. Came back from hiking all day the following day and tv didnā€™t work, wasnā€™t notified weā€™d be moved to another room. Had to move all our stuff to another room. That room smelled bad and the room next door was smoking weed that fumigated our entire room. Absolutely worst experience Iā€™ve ever had at a hotel. At one point we even considered just driving to our final destination in Phoenix just to have a peaceful stay. Oh and also upon leaving we were told their tvs and phones were having issues - so why wouldnā€™t they proactively just check a rooms functionality before a guest stays? Terrible waste of money and stressful.
Stayed 2 nights in Jan 2025