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The Westin La Paloma Resort and Spa

4.0 star property
Family-friendly resort with 4 restaurants and 3 outdoor pools

Photo gallery for The Westin La Paloma Resort and Spa

3 outdoor pools, open 8:00 AM to 10:00 PM, free pool cabanas
Exterior
Suite, 1 King Bed, Corner
Suite, 1 King Bed, Corner
4 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
The current price is NZ$479
includes taxes & fees
1 June - 2 June

Explore the area

Map
3800 E Sunrise Dr, Tucson, AZ, 85718
  • La Paloma Country Club
    ‪10 min walk‬
  • Tucson Mall
    ‪12 min drive‬
  • University of Arizona
    ‪15 min drive‬
  • Tucson, AZ (TUS-Tucson Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Golf View

Deluxe Room, 1 King Bed, Golf View

Deluxe Room, 1 King Bed, Golf View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Living area

Suite, 1 King Bed, Corner

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Golf View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Golf View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Tucson

A family-friendly stay in Tucson awaits you at The Westin La Paloma Resort and Spa. You'll be 11.3 km (7.1 mi) from University of Arizona and 23.4 km (14.5 mi) from Saguaro National Park. Highlights at this resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at La Paloma Spa can include deep-tissue massages, facials and mani/pedis. The restaurant, AZuL Restaurant Lounge, serves local cuisine and is open for breakfast, lunch and dinner. Sabinos Pool Bar Grill is the resort's own bar. Enjoy the 10 outdoor tennis courts, golf course and 24-hour gym plus access to golf lessons. 12089 square feet (1123 square metres) of event facilities include 17 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 15-minute drive of this 4-property class Catalina Foothills resort include Tucson Mall and Sabino Canyon.
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What's nearby

  • La Paloma Country Club - 10 min walk - 0.9 km
  • La Paloma Golf Course - 13 min walk - 1.2 km
  • La Encantada - 5 min drive - 3.7 km
  • Tucson Mall - 12 min drive - 11.4 km
  • University of Arizona - 15 min drive - 11.4 km

Getting around

  • Tohono Transit Center - 12 min drive
  • Tucson Station - 28 min drive
  • Tucson International Airport (TUS) - 39 min drive

Restaurants

  • ‪Hacienda Del Sol - ‬4 min drive
  • ‪Firebirds Wood Fired Grill - ‬5 min drive
  • ‪Espresso Sunrise - ‬1 min walk
  • ‪Zinburger - ‬9 min drive
  • ‪Wild Garlic Grill - ‬5 min drive

About this property

The Westin La Paloma Resort and Spa

Family-friendly resort with 4 restaurants and 3 outdoor pools
As a guest of The Westin La Paloma Resort and Spa, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre, 17 meeting rooms, and limo/town car service are available. Event space at this resort measures 12089 square feet (1123 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the family-friendly The Westin La Paloma Resort and Spa. For a fee, parking is available.

This 4-star Tucson resort is smoke free.

  • 487 guestrooms or units
  • 4 dining venues
  • 12089 sq ft of conference space
  • 1123 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Westin La Paloma Resort and Spa offers 487 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature down duvets. A pillow menu is available. LED televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes and hairdryers.

This Tucson resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

La Paloma Spa has 18 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, body treatments and manicures and pedicures. The spa is open daily.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 3 mi
  • Limo/town car service
  • Parking on site (USD 21.29 per night; includes in/out privileges)
  • Valet parking on site (USD 39.22 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZuL Restaurant Lounge
  • Contigo Latin Kitchen
  • Espresso Sunrise
  • Montigo Patio
  • Sabinos Pool Bar Grill

Things to do

  • 10 outdoor tennis courts
  • 24-hour gym
  • 27-hole golf course
  • 3 outdoor pools
  • 6 outdoor pickleball courts
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Sauna
  • Shopping
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,089 square feet of conference space
  • 17 meeting rooms
  • Business centre

Outdoors

  • Free pool cabanas
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.42 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 per person
  • Self-parking fee: USD 21.29 per night (in/out privileges)
  • Valet parking fee: USD 39.22 per day
  • Pet fee: USD 35.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paloma Resort
Westin Paloma
Westin Paloma Resort
Westin Paloma Resort Tucson
The Westin La Paloma Tucson
The Westin La Paloma Resort Spa
The Westin La Paloma Resort and Spa Resort
The Westin La Paloma Resort and Spa Tucson
The Westin La Paloma Resort and Spa Resort Tucson

Frequently asked questions

What is the cancellation policy at The Westin La Paloma Resort and Spa?

The Westin La Paloma Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin La Paloma Resort and Spa?

As of 14 May 2025, prices found for a 1-night stay for 2 adults at The Westin La Paloma Resort and Spa on 1 Jun 2025 start from NZ$394.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin La Paloma Resort and Spa?

Yep, The Westin La Paloma Resort and Spa has a self car park with in/out privileges for USD 21.29 per night.

Is there a spa on site at The Westin La Paloma Resort and Spa?

Yep, La Paloma Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does The Westin La Paloma Resort and Spa have a pool?

Yep, and guests love it! The Westin La Paloma Resort and Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

Does The Westin La Paloma Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Westin La Paloma Resort and Spa?

The Westin La Paloma Resort and Spa features 3 outdoor pools, a full-service spa and free pool cabanas.

What makes The Westin La Paloma Resort and Spa a romantic place to stay?

1 hot tub and poolside dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin La Paloma Resort and Spa.

Is The Westin La Paloma Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin La Paloma Resort and Spa is a hit with families.

Does The Westin La Paloma Resort and Spa serve breakfast?

Yep, full brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Westin La Paloma Resort and Spa?

No, The Westin La Paloma Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin La Paloma Resort and Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin La Paloma Resort and Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Westin La Paloma Resort and Spa?

Cats and dogs are welcome at The Westin La Paloma Resort and Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Is there a golf course on site at The Westin La Paloma Resort and Spa?

Yep, The Westin La Paloma Resort and Spa has a 27-hole golf course. A golf driving range and golf lessons are also available.

The Westin La Paloma Resort and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 560 out of 1001 reviews
Rating 8 - Good. 200 out of 1001 reviews
Rating 6 - Okay. 122 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pleasant and comfortable hotel to stay at when visiting Tucson. I've stayed here many times.
Stayed 3 nights in Jan 2025

10/10 Excellent

Un Sang, San Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amber and Dominic were amazing and everyone was soooo nice. Will be back.
Stayed 1 night in Jan 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely stunning and the staff couldn't have been kinder or more attentive. Amenities were wonderful and I can't wait to go back with more time to enjoy it all.
Stayed 3 nights in Feb 2025

4/10 Poor

James

Travelled with partner
Overall, not worth the money, a rip-off. Tried to extort money out of you at every moment. Resort charge plus service charge plus gratuity plus tax and then $5 for the 15 seconds required to split a salad, Most of us trying to check in were delayed for over an hour, to sit in the overprice bar. Some of the staff really tried to help (Vicroria) and the morning waitresses were good.
Stayed 5 nights in Jan 2025

8/10 Good

Mary lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff went out of their way to make us feel welcome. The shower took 10 minutes to get hot.
Stayed 3 nights in Jan 2025

10/10 Excellent

Efren

Stayed 1 night in Jan 2025

10/10 Excellent

Frederic, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with an amazing golf course
Stayed 2 nights in Jan 2025

10/10 Excellent

Sandhya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 4 nights in Jan 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Keven

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room and workout facilities

My son and his wife loved their room and the facility, especially the workout and lap pool. They did think it would have more convenient if they could have had a parking pass near their room, which was quite a distance from the lobby, but close to the workout facility and pool.
Stayed 8 nights in Dec 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Brianna

Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great, no complaints. Also the Kids Club was fantastic, my daughters LOVED it!
Stayed 1 night in Nov 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Everyone was amazing took their time to make sure we were taking care of. It was a wedding night and everyone there took care of us and went above and beyond.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Stayed 2 nights in Dec 2024

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 1 night only, the hotel was hosting a charity ball that we were attending. Requested a room close to the lobby and they accommodated us with no issue, overall good experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property!

Our stay was wonderful! The only thing that could've been better was if someone had explained (upon checkin) how the $10/day food and beverage credit worked.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Amenities
Beautiful place!
Stayed 3 nights in Dec 2024

10/10 Excellent

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, exceptional staff. Truly everyone was so kind and welcoming. Would come back again!
Stayed 4 nights in Dec 2024

6/10 Okay

JOANNE

Travelled with group
Disliked: Property conditions & facilities, room comfort

Resort Needs Updating

The hotel is aged, the spa was disappointing, outdoor furniture needs replacing. We had no hot water for two days, cold showers. The elevator was broken, so we carried luggage up stairs. It’s a beautiful property in the foothills but definitely needs a facelift.
Stayed 2 nights in Dec 2024

6/10 Okay

Tamara

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The hotel is beautiful and has one of the best gyms I have been to. The restaurants around the area are great. The staff have horrible customer service and act like they are irritated to provide service. At check in, the front desk agents didn't even brief me about the hotel and it's amenities. They knew it was quite a walk to get to our room and didn't offer assistance with luggage. For valet, sometimes we would have to wait really long periods of time to have our vehicle valeted or retrieved. Customer service was horrible. The AC did not work. This property will go a long way if they improve their service. I was a duty manager at a Westin Property and we never treated guests like this.
Stayed 3 nights in Dec 2024

10/10 Excellent

VICTOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, excellent location and spectacular view
Stayed 4 nights in Nov 2024

10/10 Excellent

Gina

Travelled with group
Stayed 3 nights in Nov 2024