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Aloft Tulum

4.5 star property

Photo gallery for Aloft Tulum

A spacious lobby with a large seating area, a reception desk, and a view of lush greenery through large windows.
Property video
A spacious indoor area with large windows, wooden furniture, and a view of lush greenery outside.
An outdoor patio area with round tables and wicker chairs, a bar with stools, and a view of the surrounding landscape.
A modern lounge area with geometric wooden furniture, a large mirror, and a view of lush greenery through large windows.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Av Coba Sur mz 5 L 1, Region 14, Tulum, ROO, 77760
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪2 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

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About the area

Tulum

A luxury stay in Tulum awaits you at Aloft Tulum. You'll be 2.2 km (1.4 mi) from Tulum National Park and 3.2 km (2 mi) from Tulum Mayan Ruins. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .The restaurant, W XYZ Restaurant, is open for breakfast. Ático Rooftop Bar & Loung is the hotel's own tapas bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, free pool cabanas and pool loungers as well as access to bike hire. 2170 square feet (202 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zama hotel, you'll be 3.3 km (2.1 mi) from Playa Ruinas and 4.5 km (2.8 mi) from Tulum Beach.

What's nearby

  • Jaguar Park - 2 min walk - 0.2 km
  • Hunab Lifestyle Center - 2 min walk - 0.2 km
  • Dos Aguas Park - 3 min drive - 1.8 km
  • Hospital de Tulum - 5 min drive - 2.5 km
  • Tulum Beach - 8 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Panza Tulum - ‬7 min walk
  • ‪El Capitán - ‬7 min walk
  • ‪Jasmine - ‬15 min walk
  • ‪Casa Sofia - ‬1 min walk
  • ‪Carl's Jr. - ‬1 min walk

About this property

Aloft Tulum

Aloft Tulum offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2170 square feet (202 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Aloft Tulum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2170 sq ft of conference space
  • 202 sq. m of conference space
  • Built in 2021
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Aloft Tulum offers 140 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Pet-friendly
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The price is NZ$117
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 17 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (119 centimetre high)
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome for a fee
  • Maximum 2 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 25 for adults and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (return), (up to 17 years old)
  • Covered self-parking fee: USD 17 per day
  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Aloft Tulum?

Aloft Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Aloft Tulum?

Yep, Aloft Tulum has a secured covered self car park for USD 17 per day. A self car park is also available, for a fee.

Are there any beaches close to Aloft Tulum?

The closest beach to Aloft Tulum is Tulum Beach (6.8 km).

Does Aloft Tulum have a pool?

Aloft Tulum has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Aloft Tulum?

Aloft Tulum features 2 outdoor pools, free pool cabanas and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

Does Aloft Tulum serve breakfast?

Yeah, full breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Aloft Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Aloft Tulum?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Aloft Tulum?

Check-out time is noon.

Are pets allowed at Aloft Tulum?

Furry friends are welcome at Aloft Tulum, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 461 reviews
Rating 8 - Good. 104 out of 461 reviews
Rating 6 - Okay. 22 out of 461 reviews
Rating 4 - Poor. 14 out of 461 reviews
Rating 2 - Terrible. 15 out of 461 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities
Thank you everything was great .
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ajay

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

samanwaya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent
Stayed 2 nights in Dec 2024
Verified

8/10 Good

courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great breakfast 😊
Stayed 5 nights in Nov 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Britany

Liked: Cleanliness, property conditions & facilities
Great location, amenities and staff.
Stayed 5 nights in May 2023
Verified

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Good location in Tulum city area.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Stephanie

Liked: Amenities
Very good stay loved it
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Aloft Tulum, will stay again!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel/Great Location!
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great facilities. The breakfast was excellent.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Tejaskumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Hotel was located very well.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Keland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property in Tulum
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025