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Hotel Description

A family-friendly stay in Tulum awaits you at Papaya Playa Project. Within a 20-minute stroll, you'll find popular places like Tulum Beach and Tulum National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa, and a private beach.

A pampering day can include deep-tissue massages and Swedish massages along with detox wraps, facials, and aromatherapy. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the nightclub and pool loungers as well as access to bike rentals and yoga classes. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Free continental breakfast is available daily between 7:30 AM and noon. There's also free self parking, along with the convenience of an airport shuttle.

You'll be 2.8 km (1.8 mi) from Playa Paraiso and 4.3 km (2.7 mi) from Tulum Mayan Ruins with a stay at this 4-star Zona Hotelera hotel.

Cabaña Jungle View 1 Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$527* Per night/room 24 Apr. - 25 Apr.

Casa Palapa

Bed Count 4 King Beds Maximum Occupancy 10 Max

Casita Ocean View with Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cabaña Ocean View 1 Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Casita Jungle with Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Coco

Bed Count 5 King Beds Maximum Occupancy 10 Max

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Self parking is free. The property offers extended parking privileges. Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 1 floor
  • 87 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Nightclub
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Papaya Playa Project offers 87 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to noon.

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from room service (during limited hours).

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Papaya Playa Project offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Papaya Playa Project

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards in each accommodation.

  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Number of children who can stay for free – 2
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Carbon monoxide detector
  • Security system
  • Children stay free - maximum age 3
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 135 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Papaya Playa
  • Papaya Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Tulum
  • Papaya Project
  • Playa Papaya
  • Playa Papaya Project
  • Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project Hotel Tulum

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.