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Gaia Hotel Tulum

2.5 star property

Photo gallery for Gaia Hotel Tulum

Sun deck
Double Room, 1 Double Bed | Balcony
Exterior
Property grounds
Double Room, 1 Double Bed | Living room

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Manzana 33 Lote2 Colonia La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪17 min walk‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

In-room safe, free WiFi

Double Room, 1 Double Bed

  • Garden view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Pool View

In-room safe, free WiFi

Standard Pool View

  • 15 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Budget Room

In-room safe, free WiFi

Budget Room

  • Garden view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

In-room safe, free WiFi

Standard Double Room, 2 Double Beds

  • Garden view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, 2 Double Beds

In-room safe, free WiFi

Standard Triple Room, 2 Double Beds

  • Garden view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Bedrooms, Garden View

Balcony

Family Room, 2 Bedrooms, Garden View

  • Garden view
  • 15 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds
  • Free Wi-Fi

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Exterior

Conrad Tulum Riviera Maya

Tulum
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
9.0 out of 10, Wonderful, 320 reviews
The price is NZ$946
includes taxes & fees
1 July - 2 July
Conrad Tulum Riviera Maya

About the area

Tulum

At Gaia Hotel Tulum, you'll be 3.9 km (2.4 mi) from Temple of Doom and 5.6 km (3.5 mi) from Tulum Mayan Ruins. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .Enjoy access to ecotours and bike hire. Other amenities include a microwave in a common area and a fridge in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this Tulum City Center hotel include Gran Cenote and Tulum National Park.

What's nearby

  • Holistika Art Walk - 13 min walk - 1.1 km
  • Hospital de Tulum - 17 min walk - 1.5 km
  • Dos Aguas Park - 3 min drive - 1.8 km
  • Playa Paraiso - 14 min drive - 8.1 km
  • Tulum Mayan Ruins - 14 min drive - 7.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive

Restaurants

  • ‪Vaivén - ‬8 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬1 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Gaia Hotel Tulum

As a guest of Gaia Hotel Tulum, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. An airport shuttle (available 24 hours) is available for a fee. Gaia Hotel Tulum also features a garden, a front desk safe, and a microwave in a common area. Self parking is free.
  • 32 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Microwave in a common area
  • Fridge in a common area
Gaia Hotel Tulum offers 32 air-conditioned accommodations with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and hairdryers can be requested.

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  • Pool
  • Free Wi-Fi
  • Air-conditioning
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The price is NZ$125
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

More

  • 2 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 9 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 40.00 per stay (for stays between 20 December and 14 January)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express.

We should mention

  • One child aged 9 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Gaia Tulum Hotel
Gaia Tulum
Gaia Tulum
Gaia Hotel Tulum Hotel
Gaia Hotel Tulum Tulum
Gaia Hotel Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Gaia Hotel Tulum?

Gaia Hotel Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Gaia Hotel Tulum?

Yep, Gaia Hotel Tulum has a free self car park.

Are there any beaches close to Gaia Hotel Tulum?

The closest beach to Gaia Hotel Tulum is Tulum Beach (7.1 km).

Does Gaia Hotel Tulum have a pool?

Gaia Hotel Tulum has an outdoor pool.

Is there a free airport shuttle available at Gaia Hotel Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Gaia Hotel Tulum?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Gaia Hotel Tulum?

No, pets are not allowed.

Gaia Hotel Tulum Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 47 reviews
Rating 8 - Good. 21 out of 47 reviews
Rating 6 - Okay. 12 out of 47 reviews
Rating 4 - Poor. 5 out of 47 reviews
Rating 2 - Terrible. 3 out of 47 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smidigt byte till Villas Akalan

Vi fick byta boende till Villas Akalan, och vi var nöjda med bytet. Villas Akalan låg nära till sevärdeheter som Maya ruinerna i Tulum och Cenotes. Nära till Tulums centrum och restauranger. Lugnt och fint!
Stayed 5 nights in Dec 2018
Verified

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, room comfort
I would not recommend this hotel. Staff is not friendly, no clean water, it is salty being filtered. No towels in room
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Manuel

Liked: Cleanliness

Mejorar en la Piscina

Seria bueno que pusieran un apartado en la piscina para niños, de todo lo demás OK
Stayed 1 night in Jul 2018
Verified

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities

Hotel muy practico cuando se va de vacaciones

Es un hotel muy practico cuando se pretende ir a pasear o realizar tours. Las habitaciones son pequeñas pero relativamente comodas, ya que practicamente es para llegar a dormir. Muy bonita decoración incluyendo la piscina. En terminos generales este hotel esta muy bien para vacacionistas o personas que esten de paso.
Stayed 1 night in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Las habitaciones un poco estrechas, el lugar muy agradable y el personal muy atento y amable.
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Deficiente

No tiene servicio extra como un lobby propiamente dicho. Hay un cuarto de palitos y una lona con mesas y sillas. Un refri viejo y una alacena con cadena y candado
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fantastic staff who are very friendly and helpful. The accommodation was just a bit further from town than a I would have liked which meant we needed a taxi to go out. The rooms were too small for my taste. Pool looked great but it rained a lot of the time so we didn’t manage to use it.
Stayed 4 nights in Jun 2018
Verified

8/10 Good

Clemens

Disliked: Staff & service, property conditions & facilities, room comfort
Als Hotel Gaia / Tulum kann man diese Unterkunft nicht bezeichnen, da es 38 See Container 8x 2,75 m aufeinander gestapelt sind ( alles sehr beengt).. Und keinerlei Verpflegung / Frühstück, nicht mal Kaffee gibts . Zu weit ausserhalb des Ortes, 1/2 h laufen bis Busbhf. , 1/4 h laufen bis zur nächsten Tanke. Verkehrsreiche Straße direkt neben der Unterkunft.. aber als aussgleich schöner Garten mit Pool.
Verified

2/10 Terrible

daniel rolando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un "Hotel" armable tipo casa rodante, extremadamente pequeño que no puedes ni caminar o poner la maleta; el está sucio y con mal olor, el area donde escurre el agua de la regadera estaba tapado y sucio, no había jabón; también esta muy mal ubicado ya que pasa aún los trailer y autos duro haciendo mucho ruido; en general es muy ruidosos debido a sus paredes de metal o plástico; no lo recomienden jamás y menos si el huésped lleva menores!!! El peor hotel en el que he estado!!
Verified

6/10 Okay

Jorge

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
bien, nadamas lo couapmos para dormer, la alberca estaba sucia
Verified

8/10 Good

Natalia

Liked: Cleanliness, property conditions & facilities, room comfort

Bueno para el precio

Fui aTulum a una boda en la playa y no quería pagar por quedarme cerca. Este hotel está perfecto para estancias cortas en donde no se buscan lujos. La cama tiene buena tamaño, el baño está completo y chiquito. La alberca está de muy buen tamaño aunque no te invita a pasar el día ahí. No hay servicio de restaurante ni nada que comer. Sólo hay una máquina expendedora de comida chatarra y refrescos. Si lo hubiera sabido pude haber planeado mejor. La zona está bien pero no hay nada cerca.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Friendly and a Nice Place... Pool was Excellent....
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Su personal y albercauy bien

Buena estancia viaje con la familia en todo momento su personal nos ayudo a buscar buenas opcione para trasladarnos y recomendaciones para la comida
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Hotel cerca de la zona comercial

Los empleados fueron muy amables de principio a fin, las habitaciones son un poco incómodas pero como íbamos en un viaje rápido nos sirvió muy bien por su buena ubicación con respecto a la zona comercial de Tulum.
Stayed 1 night in Feb 2018
Verified

8/10 Good

Miguel angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ninguno

Bueno
Stayed 1 night in Feb 2018
Verified

8/10 Good

lorena

Liked: Cleanliness, property conditions & facilities, room comfort

estuvo bien

estuvo bien para lo que necesitamos. Un poco reducido el espacio de la recamara, pero limpio.
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

Robert

Disliked: Room comfort

Container Hotel

My wife and I frequent Tulum, every year..and have always rented the same place..and we decided to switch it up a bit this year..and try Giana..we always have to beds..as we enjoy a sound and seperate sleep...the hotels was on the southern out skirts of city...so if your walking..this could be a problem...checkin was fine...the room felt odd"...sort of being in a cabin on a ship....I finally realized this was a " container hotel"..so it was cool..to see such an assembly of 2 floors, and 20 plus units...but lacking outlets...and false ceilings and walls...took a bit to get use to....the pools is awesome for a person who likes to do laps like me...they have a small guest hut...where you have access to a fridge and coffee machine..microwave too....
Stayed 1 night in Jan 2018
Verified

6/10 Okay

MARIANA

Liked: Cleanliness, staff & service

HOTEL EN EL CENTRO DE TULUM

HOTEL CENTRICO EN TULUM, MUY BÁSICO PERO IDEAL PARA UNAS CUANTAS NOCHES EN TULUM, BIEN UBICADO Y LAS HABITACIONES CÓMODAS.
Stayed 4 nights in Jan 2018
Verified

2/10 Terrible

Wasiq

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Outrageous Price for very mediocre experience

This hotel was a total rip-off. The rooms were tiny, the breakfast was one of the worst I had every seen, and the staff were extremely misinformed about local attractions. The fat fellow who worked the front dest one morning sent us on a 5 km wild goose chase down the wrong end of a busy highway rather than calling for a taxi that would have immediately led us to the Sian Kah Biosphere Reserve. Also for the price we paid for the room, we should have had a five star hotel right next to the beach, instead we got a modular room made of a shipping container with a bed that was not large enough for 2 people. The breakfast consisted of an apple, an orange, and a bun of sweet bread (all self service, they didn't even bother to slice the fruit). The hotel was also in a remote spot on the edge of a busy highway (not the most attractive, interesting, or quiet spot for a beach vacation). Would accept all of these downsides if the price had been about 10% of what I was charged. Overall, this was terrible value for the totally unjustified, extortionate, price charged.
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 days over Christmas

This hotel is only a 15 minute walk out of town set back just off the main highway so its in a quieter location than in town. The rooms are clean & all have outside seating on the veranda some overlooking the pool. Staff are very friendly & helpful. The pool is large & gets the sun most of the day. You can also rent bikes too. Breakfast is included also. Would stay here again if I returned to Tulum.
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen punto de partida

El hotel resulta muy conveniente para descansa en su alberca después de un día fuera en una de las muchas actividades que se pueden realizar en la zona. Ofrece un café y pan dulce tradicional por la mañana, pero para cualquier comida hay que salir al pueblo de Tulum que está muy cercano.
Stayed 7 nights in Dec 2017
Verified

8/10 Good

marimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

practico y àgil

ÇAgradable sorpresa todo lo que incluyen y aprovechan los espacios la alberca limpísima wifi...muy bien
Stayed 1 night in Nov 2017
Verified

8/10 Good

Qy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a budget stay

Quiet and safe area. The room is small but still can fit two large luggages. Bathroom has some sewage smell initially but it will be okay after you tweak the fan. Saw mosquitoes in the room and i had plenty of mosquito bites after a night. Wifi wont work if you have the metal curtain down which is pretty inconvenient as anyone can look into our room. This will be good if youre looking for a budget stay in Tulum.
Stayed 3 nights in Nov 2017
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort

Opción económica, los cuartos son containers

Ideal para ahorrar dinero. Alquilar un auto es esencial para conectar con el centro que esta alejado. La zona de la pileta muy bien. Los cuartos RE pequeños . ATENCIÓN! Los cuartos son containers. La atención del personal muy bien y amables. El descuento que ofrecen en paraíso beach no es tal.
Stayed 2 nights in Nov 2017
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
uncomfortable according to the Price, very small room and bathroom, no place for luggage
Stayed 2 nights in Aug 2017