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Hotel Luna Llena

3.0 star property

Photo gallery for Hotel Luna Llena

Habitación con cama king, vista a la piscina
Interior entrance
Habitación con 1 cama queen, vista a la piscina
Garden
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View map
Calle 6 Sur, Between Calle 9 and 11, Col La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Habitación con 1 cama queen, vista a la piscina

Habitación con 1 cama queen, vista a la piscina

Habitación con 1 cama queen, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitación con cama king, vista a la piscina

Habitación con cama king, vista a la piscina

Habitación con cama king, vista a la piscina

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Habitación con 2 camas queen, vista al jardín

Habitación con 2 camas queen, vista al jardín

Habitación con 2 camas queen, vista al jardín

  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Tulum

Hotel Luna Llena places you in the heart of Tulum, within a 10-minute walk of Holistika Art Walk and 1.9 km (1.2 mi) from Hospital de Tulum. Highlights at this hotel include an outdoor swimming pool and in-room balconies. .A pampering day can include Swedish massages and Thai massages. Enjoy access to segway hire/tours, bike hire and yoga classes. Additionally, you'll find laundry facilities, concierge services and a library. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class La Veleta hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Holistika Art Walk - 11 min walk - 1.0 km
  • Hospital de Tulum - 3 min drive - 1.8 km
  • Dos Aguas Park - 4 min drive - 2.2 km
  • Tulum Beach - 12 min drive - 6.7 km
  • Tulum Mayan Ruins - 14 min drive - 7.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 101 min drive

Restaurants

  • ‪Vaivén - ‬3 min walk
  • ‪El Aguajito Marisqueria - ‬5 min walk
  • ‪Italdo Pasteleria - ‬10 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬2 min walk
  • ‪Pepe The Best Taco! - ‬2 min walk

About this property

Hotel Luna Llena

As a guest of Hotel Luna Llena, you'll find an outdoor pool, a library, and a terrace. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Luna Llena. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 8 guestrooms or units
  • 2 buildings
  • Built in 2010
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
Hotel Luna Llena offers 8 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. 28-inch flat-screen televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested. Rollaway/extra beds (surcharge) are also available.

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  • Breakfast included
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Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Segway rentals/tours
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 2 buildings
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with premium cable channels
  • First-run films

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Luna Llena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 4320 per vehicle (one way)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luna Llena Hotel Tulum
Luna Llena Tulum
Hotel Posada Luna Llena Tulum
Hotel Posada Luna Llena
Posada Luna Llena Tulum
Posada Luna Llena
Hotel Luna Llena Tulum

Frequently asked questions

What is the cancellation policy at Hotel Luna Llena?

Hotel Luna Llena offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Luna Llena?

Yep, Hotel Luna Llena has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Luna Llena?

The closest beach to Hotel Luna Llena is Tulum Beach (6.5 km).

Does Hotel Luna Llena have a pool?

Hotel Luna Llena has an outdoor pool.

Is there a free airport shuttle available at Hotel Luna Llena?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Luna Llena?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Luna Llena?

No, pets and service animals are not allowed.

Hotel Luna Llena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 118 reviews
Rating 8 - Good. 48 out of 118 reviews
Rating 6 - Okay. 20 out of 118 reviews
Rating 4 - Poor. 5 out of 118 reviews
Rating 2 - Terrible. 4 out of 118 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

JOHANA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio por parte de la dueña, las instalaciones muy básicas nada que ver con las fotos
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Luna Llena is truly a boutique hotel. Small, quiet and unique. The breakfasts were simple but the coffee was good and the fresh fruit plentiful. I loved the bikes available for use and found I could get most places in town by bike. The staff for friendly and very helpful. I greatly enjoyed my stay there.
Stayed 4 nights in Jan 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Publicidad Engañosa

La publicidad es engañosa, parecía una buena opción pero no nos gustó, nos asignaron una animación en 3er piso y no hay elevador a demás que la escalera es súper angosta fue muy complicado subir y bajar el equipaje, en la habitación se escuchan los ruidos del exterior, por lo cual no pudimos descansar, la TV es súper pequeña, la regadera como una especie de cabina afuera del baño, el agua de la alberca se veía opaca como sucia, los estacionientis son en la calle, no me pareció una zona segura, la persona que nos atendió muy seco poco amigable, el lugar queda lejísimos de la zona de restaurantes
Stayed 1 night in May 2021
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Excelente

Simples e perfeito
Stayed 4 nights in Apr 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The check in is at 4pm. Almost everywhere else it is at 3pm. I called early to let them know I would arrive at 3pm and if it was possible to check in at that time. They told me if the room was ready and if there was someone available to let me in that I could check in. I arrived and there was no one there. There were only construction workers. Check in was easy. The room was clean. Did look like the picture. Good working AC. Fast wifi. The beds are not comfortable, and the pillows were not comfortable either. There is a bit of an odd smell to the room, it could be the humidity, a little bit of cigarette perhaps. There is no drinking water provided. BRING YOUR OWN DRINKING WATER TO BRUSH YOUR TEETH!! The water from the sink tastes disgusting. There is construction on the property. They start working at 8am. We woke up to a jackhammer right outside our window. There are 4 available parking spots. Usually we found a spot available but a few times we did have to park on the road. The hotel is situated outside of town on a dirt road. There is a ton of construction going on but the hotel did feel very safe. The pool is beautiful. They offer a nice breakfast that was simple and filling. We were hardly at the hotel so it provided us with what we needed. A nice hot shower and air conditioned room. For the price it is worth it. Personally however I will not stay here again.
Stayed 4 nights in Mar 2021
Verified

6/10 Okay

BRENDA

Liked: Cleanliness, staff & service

Regular

Cuando llegamos no había nadie en recepción, estuvimos tocando un rato hasta que una huésped nos abrió, nos dejaron la llave en el escritorio y a buscar la habitación, limpio eso si, el desayuno pobre la vd y el club de playa si llevas niños también es un tema pues el de recepción no avisó que íbamos... creo que por ese precio hay mejores opciones
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and clean hotel

Great service, specially by Angel... super clean, good breakfast and great prices to enjoy Tulum
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel pequeño y modesto pero el personal te apoya en todo y cumple con la función.
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Our room did not like look like the pictures ,it was a lower grade room when we got there, which was fine since we only spent 3 nights . Bathroom was good and ac worked great. However our bed headboard was very loose anytime you made the slightest move sleeping it made loud noise against the wall . Service was great.
Stayed 3 nights in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy bien y bonita peero la cama muy dura y no habia secadora de cabello, el auto se quedo afuera y me lo rayaron y las calles sin pavimentar con muchos charcos pero creo que eso es general en la ciudad
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

My boyfriend and I came for one night and stayed for 5. We loved our stay here, 10/10. Everything was CLEAN, safe, hot water, and the people were so nice!!! I highly recommend staying here. It’s very private, as well as quiet. Looking forward to returning again.
Stayed 1 night in Dec 2020
Verified

4/10 Poor

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has potential, but we were disappointed by the smell of mold and the poor service that we decided to leave without staying.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Disfruté mi estadía, todo limpio y el personal amable, also hay buena seguridad, la zona es segura , lo único que le falta es agua para los huéspedes, tienes que ir a alguna tienda a buscar agua para tomar.
Stayed 4 nights in Nov 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming!

Charming hotel! We arrived late and didn't see how wonderful the place was until morning. Fabulous bathroom. Great breakfast!
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Lotfi

Moyen - hotel de passage

Manque un frigo Escalier très serré pour vos valises Petit déjeuné très moyen Fait l'affaire pour le prix
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran fin en tulum

Excelente estancia. Bueno bonito barato!
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT LITTLE HOTEL! FRIENDLY STAFF AND GREAT SERV.

This hotel is small but really nice. It is really clean and staff was amazing. Lucero who is in front desk was great. She has all the local knowledge to recommend places to eat and beaches to go to. She did everything possible to make our stay enjoyable. Breakfast could be better but for price its ok. If we visited Tulum again we would stay here again because of staff and cleanliness of rooms. AC worked great - room was always cold. Our son enjoyed the pool and since we were only guests we were allowed to swim past pool hours .
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Struttura carina in una zona in cui non te lo aspetti. Piccola piscina in un cortile interno: ci sono solo 2 lettini e il sole ci batte solo nelle ore centrali. Camere abbastanza moderne. Colazione non particolarmente ricca. Quando piove manca la corrente nel quartiere: così ci ha detto la ragazza quando dopo un temporale notturno siamo stati senza per ore. Hanno usato un generatore di emergenza per alimentare la cucina e poter servire la colazione.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Que como está en construcción fallaron las instalaciones
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, and property were all great. That is why my rating is almost excellent the only request and concern I would have to say I have for the hotel is that, they should add a mini fridge, hair dryer, and a small table. At least in the room I stayed in which was a queen bed for 2 people it didn’t have this. Aside from that I had a wonderful time in Tulum and my stay with Luna Llena was better than expected.
Stayed 4 nights in May 2019
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel agradable y muy buen trato al personal, muy limpio
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
muy cerca de playa, bastante confortable, cerca de los restaurantes facil acceso
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Salvador

Liked: Staff & service, room comfort
buena atencion, detalle en el desayuno que el cereal estaba lleno de hormigas, en la habitación falto un par de vasos para tomar agua y 1 botellita de agua por cualquier cosa.
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantaba. Was a very nice and and super clean pleace served by great people.
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
The hotel was cute, quaint and located just off the main drag of the shops in Tulum. Unfortunately, I was not able to use the bikes to ride into town as I rented a car but I imagine that the ride would not take long. If you're looking for a spot to just crash while out partying and don't mind a hard bed, then this would work. Just be sure to lock up your luggage or take your valuables as I came back one evening to my personal items laid out on the floor and bed as if someone had been searching for something. Luckily I took my laptop and valuables with me and only left inexpensive items at the hotel.
Stayed 5 nights in Aug 2018