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Naala Tulum

Property class: 3.5

Photo gallery for Naala Tulum

A clear pool with lounge chairs and umbrellas, surrounded by a stone deck and a waterfall feature.
A modern hotel lobby with a central staircase, wooden railings, and a bar area with shelves of bottles.
A spacious indoor area with a bar, seating, and a view of the outdoors.
A serene indoor garden with a wooden bridge over a pond, surrounded by lush greenery and a building in the background.
A rooftop terrace with a thatched roof, lounge chairs, and a hammock.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
The current price is NZ$135
includes taxes & fees
16 Aug - 17 Aug

Explore the area

View map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Deluxe Room

A modern hotel room with a large bed, a desk, a chair, a TV, a balcony with a view of greenery, and a ceiling fan.

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

A hotel room with a large bed, a desk, a chair, a mirror, and artwork on the walls.

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a TV, a desk, and a balcony with a view of greenery.

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

A modern hotel room with a large bed, a desk, a chair, a TV, a balcony with a view of greenery, and a ceiling fan.

Standard Room

9.4 out of 10
Exceptional
(18 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Tulum

At Naala Tulum you'll be 3.6 km (2.2 mi) from Tulum Mayan Ruins and 4.5 km (2.8 mi) from Tulum Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 3.5-property class Zama hotel, attractions include Xel-Há Park and Playa Paraiso.

What's nearby

  • Jaguar Park - 3 min walk - 0.3 km
  • Hunab Lifestyle Center - 3 min walk - 0.3 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Hospital de Tulum - 5 min drive - 2.5 km
  • Tulum Mayan Ruins - 10 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Taqueria Honorio - ‬16 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Panza Tulum - ‬8 min walk
  • ‪El Capitán - ‬6 min walk
  • La Coqueta

About this property

Naala Tulum

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Similar properties

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Prana Boutique Hotel
Tulum City Center
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 494 reviews
The price is NZ$116
includes taxes & fees
16 Aug - 17 Aug
Prana Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Naala Tulum?

Naala Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Naala Tulum?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Naala Tulum on 16 Aug 2026 start from NZ$135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Naala Tulum?

Yep, Naala Tulum has a self car park for USD 10 per day. A self car park is also available, for a fee.

Are there any beaches close to Naala Tulum?

The closest beach to Naala Tulum is Tulum Beach (6.9 km).

Does Naala Tulum have a pool?

Yep, and guests love it! Naala Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Naala Tulum a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Naala Tulum.

Is there a free airport shuttle available at Naala Tulum?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Naala Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Naala Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Naala Tulum?

No, pets and service animals are not allowed.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 489 out of 748 reviews
Rating 8 - Good. 161 out of 748 reviews
Rating 6 - Okay. 56 out of 748 reviews
Rating 4 - Poor. 18 out of 748 reviews
Rating 2 - Terrible. 24 out of 748 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities
Beautiful hotel !super affordable!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and knew English well. The room was neat and clean, AC was turned on 23C before my arrival and it was just perfect! I enjoyed my stay at this hotel very much.
I loved infinity pool at the rooftop of the hotel.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff! Enjoyed the pool a lot at the sunset
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved biking around the area. over to the national park and beach there and centro
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
Loved the natural look of the place. Very comfortable and picturesque.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Ryan John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Cool hotel, staff was great. Good value
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Lovely place, very peaceful
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Room clean quiet location
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place very relaxing.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Great location. Very clean. Excellent value.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Richa

Liked: Cleanliness, property conditions & facilities
amazing service
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay, very clean
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
The rooftop pool and bar. Basically empty 90% of the time.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel but to me the bed was too soft. There is no coffee maker in the room making a little challenge for me. Otherwise the staffs on roof top restaurant were very nice and helpful. The pool on the roof top is good too.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The room was nice, as seen on the pictures. The staff is amazing, very helpful and kind. It is walking distance from downtown, and from major supermarkets. Not that close to the beach, but you can take a "colectivo" (little bus) which is only around $US3 Don't take taxi its a steal. The hotel's breakfast bar is very basic.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really no complaints. I had room G07 on floor level. It was nice. Breakfast is expensive, i just walked to chedraui. But overall for $60 on a saturday night i was not mad at all
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Giany

Liked: Cleanliness, staff & service, amenities
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, especially for the price. The staff was excellent.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. will stay here again
Stayed 3 nights in Feb 2025
Verified review

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay. Beds felt like a water bed. Hotel also doesn’t respond to emails if you have enquiries
Stayed 4 nights in Feb 2026