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Naala Tulum

3.5 star property
Hotel with an outdoor pool, near Tulum National Park

Photo gallery for Naala Tulum

Exterior
Sundeck
Reception
Garden
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Housekeeping
The current price is NZ$86
includes taxes & fees
1 Sept - 2 Sept

Explore the area

Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Family Apartment, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, minibar

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Deluxe Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
2 bedrooms
Premium bedding
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

2 bedrooms, premium bedding, down duvets, minibar

Standard Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
2 bedrooms
Premium bedding
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room

2 bedrooms, premium bedding, down duvets, minibar

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Ceiling fan
2 bedrooms
Premium bedding
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Tulum

At Naala Tulum you'll be 3.2 km (2 mi) from Tulum Mayan Ruins and 4.1 km (2.6 mi) from Playa Paraiso. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Zama hotel include Tulum National Park and Gran Cenote.

What's nearby

  • Tulum National Park - 3 min drive - 2.9 km
  • Las Palmas Public Beach - 5 min drive - 4.3 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Playa Ruinas - 11 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 97 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Naala Tulum

Hotel with an outdoor pool, near Tulum National Park
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 95 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Naala Tulum offers 95 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Similar properties

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Wyndham Tulum

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 47 reviews
The price is NZ$152
includes taxes & fees
24 Aug - 25 Aug
Wyndham Tulum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

What is the cancellation policy at Naala Tulum?

Naala Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Naala Tulum?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Naala Tulum on 1 Sept 2025 start from NZ$81.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Naala Tulum?

Yep, Naala Tulum has a self car park for USD 10 per day.

Are there any beaches close to Naala Tulum?

The closest beach to Naala Tulum is Playa Paraiso (1.8 km).

Does Naala Tulum have a pool?

Yep, and guests love it! Naala Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Naala Tulum a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Naala Tulum.

Is there a free airport shuttle available at Naala Tulum?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Naala Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Naala Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Naala Tulum?

No, pets and service animals are not allowed.

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 378 out of 584 reviews
Rating 8 - Good. 128 out of 584 reviews
Rating 6 - Okay. 47 out of 584 reviews
Rating 4 - Poor. 13 out of 584 reviews
Rating 2 - Terrible. 18 out of 584 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Cynthia A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the jungle atmosphere and the rooftop pool. The views were spectacular.
Stayed 4 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in Tulum

Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Stayed 2 nights in Apr 2025

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel! Had an issue with the tv language as Spanish despite the maintenance coming in to change it to English. The staff were pleasant and helpful. Definitely a unique property
Stayed 1 night in Apr 2025

10/10 Excellent

Jawara H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naala is the best
Stayed 1 night in Mar 2025

8/10 Good

Nidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 5 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
No se..pq. took over 4 hrs to change rooms. "Mgr" couldn't help w this and blamed the client (me). Instead of helping he did nothing and for days i had a room that did not lock. Comprehension is hard for some people. Not an apology, not a meal, not even a glass of water on how i was treated.. incompetence :-( stairs make a ton of noise. Room lack eco friendly..garbages smell in rooms.. *sad face*..music can also be annoying if ur not wanting but overall everyone else was nice but again they r not programmed to think
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Pool/food nice on roof. is nice. Staff is friendly. Room is too large to properly cool. I moved the matress each night to keep cool. , which was annoying..Room next to stairs is horrible. They r old n u hear EVERYTHING . All 👣 footsteps. Door to bathroom doesnt close which is also gross and annoying. Wasn't impressed by location. $M hotels next to "shack neighborhood" soo :-(
Stayed 3 nights in Mar 2025

8/10 Good

Ralph

Travelled with partner
Liked: Amenities
This is a nice hotel to stay, it has comfort, nice amenities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Amber

Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful secret

It was a beautiful hotel, very minimalistic, but had every thing that you needed. The pool was fantastic. Really love that it was open till 10 and food was walking distance as well as drinks and a party. If that’s the mood you’re in. We will definitely be back the area felt safe the people were authentic. Great experience, but my biggest compliments go to the staff. They were absolutely fantastic. We will be back next year😉
Stayed 1 night in Apr 2025

8/10 Good

Yoanna

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel was nice - lovely people .. room were very clean - - BUT pool area need improvements ..
Stayed 7 nights in Mar 2025

10/10 Excellent

Criscely Taveras

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

We hoped for more

Not as nice as the pictures have you think. This is a budget hotel, the breakfast and the service is below average. Lots of construction noise and not as clean as we hoped
Stayed 6 nights in Mar 2025

10/10 Excellent

Bhavisha

Stayed 1 night in Feb 2025

10/10 Excellent

Erynell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing
Stayed 3 nights in Mar 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. will stay here again
Stayed 3 nights in Feb 2025

8/10 Good

Shannon

Stayed 3 nights in Feb 2025

10/10 Excellent

Joscelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Kris

Liked: Staff & service
Disliked: Property conditions & facilities
The property was hard to find as in you don't see it from the road. Parking cost money which they did not disclose before booking. I would not have stayed hear had we known that.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location & Beautiful Stay – A Tulum Gem

My stay at NAALA Hotel in Tulum was fantastic! The hotel is in a perfect location, making it super easy to walk everywhere—whether to nearby restaurants, shops, or attractions. The room itself was beautiful, modern, and comfortable, with a lovely touch of greenery on the deck that added both charm and privacy. One small downside was seeing guests hang their wet clothes on the railings, which took away from the otherwise stylish and clean aesthetic of the hotel. Other than that, everything was excellent. If you're looking for a comfortable, well-located stay in Tulum, I highly recommend NAALA Hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Keisha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again.

The hotel was very nice and clean. Staff was helpful and informative.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marc

Stayed 3 nights in Feb 2025

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very nice and helpful! Would definitely book them again ! I enjoyed my stay here.
Stayed 2 nights in Feb 2025