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Taio Tulum

Property class: 4

Photo gallery for Taio Tulum

2 outdoor pools
Creator video - submitted by Tara Mango's Travel Picks
Signature Penthouse, 1 Bedroom | Living area
Lounge
Signature Penthouse, 1 Bedroom | Bathroom

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Calle 16 sur Supermanzana 15 Manzana 162, Entre Calle 21 Poniente y Calle 23, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪3 min drive‬
  • Place, Tulum Beach
    ‪7 min drive‬
  • Place, Tulum Mayan Ruins
    ‪12 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪45 min drive‬

Room options

View all photos for Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed

Luxury Villa, 1 King Bed

  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Penthouse, 1 Bedroom

Signature Penthouse, 1 Bedroom

Signature Penthouse, 1 Bedroom

  • Garden view
  • 91 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse

Panoramic Penthouse | Private kitchen

Panoramic Penthouse

  • Garden view
  • 91 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

At Rubi Tulum, you'll be 4.7 km (2.9 mi) from Tulum Beach and 5.9 km (3.7 mi) from Tulum National Park. Highlights at this hotel include in-room plunge pools, free WiFi and balconies. .A day of pampering can include deep-tissue massages, hot stone massages and facials. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 2 outdoor swimming pools. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 8:00 AM and noon. There's also free valet parking, along with the convenience of a beach shuttle. .Places within a 15-minute drive of this 4-property class Tulum hotel include Gran Cenote and Ven a la Luz Sculpture.

What's nearby

  • Holistika Art Walk - 3 min drive - 2.1 km
  • Tulum National Park - 6 min drive - 3.5 km
  • Tulum Beach - 7 min drive - 3.9 km
  • Tulum Mayan Ruins - 12 min drive - 8.9 km
  • Xel-Há Park - 20 min drive - 25.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Nimeño Bakery - ‬5 min drive
  • ‪Vaivén - ‬4 min drive
  • ‪El Aguajito Marisqueria - ‬4 min drive
  • ‪Cántaro Y Comal - ‬14 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬4 min drive

About this property

Taio Tulum

Rubi Tulum offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at Rubi Tulum. Self parking and valet parking are free.

This 4-star Tulum hotel is smoke free.

  • 21 guestrooms or units
  • 3 levels
  • 7 buildings
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Rubi Tulum offers 21 air-conditioned accommodations with private plunge pools and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. This Tulum hotel provides complimentary wireless Internet access. Espresso makers and minibars are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

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  • Spa
  • Parking included
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The price is NZ$157
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 4 metres
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Rubi Tulum

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 35 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Rubi Tulum Hotel
Rubi Tulum Tulum
Romantic Rubi Tulum
Rubi Tulum Hotel Tulum

Frequently asked questions

Is parking available at Rubi Tulum?

Yep, Rubi Tulum has a free self car park and free valet parking.

Are there any beaches close to Rubi Tulum?

The closest beach to Rubi Tulum is Tulum Beach (5.1 km).

Is there a spa on site at Rubi Tulum?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as hot stone massages.

Does Rubi Tulum have a pool?

Rubi Tulum has 2 outdoor swimming pools.

What makes Rubi Tulum a romantic place to stay?

Couples dining and a champagne service, as well as private plunge pools and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Rubi Tulum.

Is Rubi Tulum family-friendly?

No, Rubi Tulum is an adults-only property.

Are there hot tubs in the rooms at Rubi Tulum?

No, but there are deep-soaking baths and private plunge pools in the guestrooms.

Does Rubi Tulum serve breakfast?

Sure does, full breakfast is available daily from 8:00 AM to noon.

Is there a free airport shuttle available at Rubi Tulum?

No, Rubi Tulum does not offer an airport shuttle service.

Is there a bar or restaurant at Rubi Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Rubi Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Rubi Tulum?

No, pets and service animals are not allowed.

Taio Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 91 reviews
Rating 8 - Good. 7 out of 91 reviews
Rating 6 - Okay. 5 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 5 out of 91 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Hannah

The place
Stayed 6 nights in Nov 2025

10/10 Excellent

Adama

Stayed 5 nights in Sep 2025

2/10 Terrible

Guadalupe, Lakewood

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst experiences. Was there for three days, everyday we were left without electricity and water for hours in the afternoon. With a pitch black room, couldn’t see much, no AC for the heat and couldn’t shower/use bathroom during that time. Very limited staff and the one person at the “front desk” was not helpful at all.
Stayed 3 nights in Sep 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery was beautiful the staff was always helpful. It’s located more inside the jungle area. The rooms were wonderful I was a little confused about the shower cause the water got all over the floor. The restaurant closes too early. The food is very good and tasteful. Room service came and cleaned everyday. Mosquitos weren’t that bad around the hotel but once you step out they tearing you up. Overall I would definitely visit them again
Stayed 3 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay, the staff were incredible friendly and helpful. Our room was cleaned with an amazing view. I highly recommend this hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Angel

Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
It was very quiet because it is in an area that is away from the city. (Although, a rough road to get there)
Stayed 3 nights in May 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Apr 2025

10/10 Excellent

Perla

Stayed 3 nights in Apr 2025

10/10 Excellent

Gursimran

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Kelley

Stayed 7 nights in Mar 2025

6/10 Okay

Shirin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Karina Stephanie Guzman

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is very isolated, nothing is within walking distance. Cabs charge $35 USD for a 10 min ride. Walking around the hotel was a pain because of the stones all around, very unsafe for someone who has been drinking. The bedsheets smelled like mildew. There is no actual shower, just a random tub in the middle of the room that makes a huge mess when you shower. The on property restaurant closes at 4pm so you're screwed for dinner if you don't want to pay $80 for a cab ride to & from another restaurant. The guy who received us at the front desk had an attitude and wasn't helpful with anything at all, the maintenance guy was more helpful than he was. Our rooms power also went out for 2 minutes our first night there.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffery Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Staff were very friendly and professional, will be staying here when we return to Tulum!
Stayed 7 nights in Feb 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Feb 2025

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Rubi Tulum was Excellent! I give everything a 5 stars! A great place in the Jungle to hang out and relax. I will be back! Thank you Rubi Tulum.

10/10 Excellent

antonio, Nogales

Stayed 4 nights in Feb 2025

10/10 Excellent

Michael

Stayed 3 nights in Jan 2025

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness
Beautiful rooms, friendly staff, breathtaking view and property! Highly recommend this place. Must have a car to get around as it is located in a remote area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amandeep, New York

Stayed 4 nights in Dec 2024

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was far away from everything and extremely dark at night roads were horrible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Daykel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with cool Tulum jungle vibe and very friendly staff.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mingyu

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the middle of nowhere—no restaurants, no stores, nothing. The only food available was the hotel’s limited breakfast and lunch options. Getting there cost me 1,000 pesos in taxi fare because the roads were pitch-black, unsafe, and impossible to walk. Outside, it was a construction zone—dust, noise, and chaos everywhere. Morning, I was woken up by loud construction sounds, making it impossible to rest. The room was freezing, with only a thin quilt and no comforter. I asked for one, but no one was at the front desk at night, and by morning, they simply told me that comforters weren’t provided. It was unacceptable. I couldn’t sleep, woke up sick from the cold, and endured endless noise. After seeing the poor environment, the construction dust, and the constant noise, I was immediately concerned for my health and wanted to leave before even checking in. The hotel initially agreed to refund me but later refused. Left with no choice, I stayed one miserable night and left first thing the next morning. As a female traveler, the area was terrifying—completely deserted, with no shops, no restaurants, and no delivery services. After dark, I was trapped in the hotel, hungry and scared. This was supposed to be a vacation, but it felt like punishment. Freezing cold, noisy, unsafe, and completely isolated—this was the worst hotel experience I’ve ever had. Absolutely appalling.
Stayed 3 nights in Nov 2024