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3.8 out of 5

"The food quality was not good " More

By a verified traveller on Sat 02 Mar 2024

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Hotel Description

You'll be connected to a shopping center at Novotel Citygate Hong Kong, and within just a 10-minute stroll of Tung Chung New Development Ferry Pier and Citygate Outlets. Highlights at this hotel include 3 restaurants, a free airport shuttle, and a bar/lounge.

The buffet restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Andante is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, seasonal outdoor swimming pool, kids' swimming pool, and pool loungers. 4790 square feet (445 square meters) of event facilities include 7 meeting rooms and conference space. Added amenities include free WiFi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of valet parking.

With a stay at this 4-star Tung Chung hotel, you'll be 15.2 km (9.4 mi) from Hong Kong Disneyland® Resort and 33.9 km (21 mi) from Victoria Harbour.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$227* Per night/room 7 Apr. - 8 Apr.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Suite, 1 King Bed (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room, 2 Single Beds (Executive)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel Citygate Hong Kong ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Citygate Hong Kong

Everyone (1) Couples (3) Family (3)
3 out of 5
The food quality was not good

Posted by on 2 Mar. 2024

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3 out of 5
It is a good hotel with friendly staffs and location is near the airport. Free shuttle bus to airport was excellent. Earlier check-in was very reasonable (great staffs). However, our room smelled cigarette even they put 2 purifiers around our room. Also, spilled coffee from previous tenant was not cleaned next to the bedside.

Posted by on 10 Mar. 2023

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4 out of 5
Novotel was a good location for us . The buffet breakfast was excellent . My only criticism is the pool was closed. Which I didn’t know when I booked. Plus the bathroom and some fittings etc looked tired for a hotel like this. HongKong seemed safe and we ventured out which was good

Posted by , from Western Australia on 25 Jan. 2020

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Comment from Hotel Management

21 Mar. 2020 by Jeffrey Ho

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager

4 out of 5
We have been using this hotel 2x a yr for a very long time. But lately have noticed changes not for the better, probably a sign of the times housekeeping is awesome.

Posted by on 28 Sep. 2019

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5 out of 5
Free shuttle to and from airport, well designed modern rooms and excellent shopping next to hotel

Posted by on 19 Jun. 2019

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4 out of 5
Comfy, clean bed, quiet room, easy airport trf. Very happy.

Posted by on 14 Jun. 2019

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About the Novotel Citygate Hong Kong

Location 51 Man Tung Road, Tung Chung, 0

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:

  • Swimming pool

Property Features

Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4790 square feet (445 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. This 4-star Tung Chung hotel is smoke free.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 4790 sq ft of conference space
  • 445 sq m of conference space
  • Built in 2006
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Hong Kong Tung Chung Station (2.1 km / 1.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.

Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property uses a grey water recycling system. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Grey water recycling system
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 140–206.8 for adults, and HKD 103.4–103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citygate Hong Kong Novotel
  • Citygate Novotel
  • Citygate Novotel Hong Kong
  • Hong Kong Citygate Novotel
  • Hong Kong Novotel Citygate
  • Novotel Citygate
  • Novotel Citygate Hong Kong
  • Novotel Citygate Hotel
  • Novotel Citygate Hotel Hong Kong
  • Novotel Hong Kong Citygate
  • Novotel Citygate Hong Kong Hotel Hong Kong
  • Novotel Hong Kong Airport
  • Novotel Citygate Hong Kong Hotel Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel
  • Novotel Citygate Hong Kong Tung Chung
  • Novotel Citygate Hong Kong Hotel Tung Chung

You should know

  • The seasonal pool will open in March and close in November.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.