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Peppers Salt Resort & Spa

4.5 star property
Luxury hotel with 2 outdoor pools and full-service spa

Photo gallery for Peppers Salt Resort & Spa

Exterior
Two Bedroom Penthouse Bale Apartment | Balcony
Beach nearby
30-inch TV with cable channels
2 outdoor pools, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Breakfast available
The current price is NZ$254
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
Bells Boulevard, Salt Village, Kingscliff, NSW, 2487
  • Place, South Kingscliff Beach
    ‪3 min walk‬
  • Place, Casuarina Beach
    ‪17 min walk‬
  • Place, Kingscliff Beach
    ‪5 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪19 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (Bale)

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom (Bale)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
Separate bedroom
Hairdryer
Private bathroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spa)

Suite, 1 Bedroom (Spa)

Suite, 1 Bedroom (Spa)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
Separate bedroom
Hairdryer
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Bedroom (Spa with Plunge)

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 Bedroom (Spa with Plunge)

8.0 out of 10
Very good
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
Separate bath and shower
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms (Bale)

Apartment, 3 Bedrooms (Bale)

Apartment, 3 Bedrooms (Bale)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
2 bedrooms
2 bathrooms
Private bathroom
  • 110 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 7
  • 3 King Beds OR 1 King Bed and 4 Twin Beds

View all photos for Suite, 3 Bedrooms (Spa)

In-room safe, iron/ironing board, free WiFi, bed sheets

Suite, 3 Bedrooms (Spa)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
3 bedrooms
3 bathrooms
Private bathroom
  • 110 sq m
  • 3 bedrooms
  • Park view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds OR 1 King Bed and 4 Twin Beds

View all photos for Room, 2 Bedrooms (Spa with Plunge)

Room, 2 Bedrooms (Spa with Plunge)

Room, 2 Bedrooms (Spa with Plunge)

Highlights

Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
2 bathrooms
Private bathroom
  • 85 sq m
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
2 bedrooms
2 bathrooms
Private bathroom
  • 85 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (Bale)

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms (Bale)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
2 bedrooms
2 bathrooms
Private bathroom
  • 85 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Spa)

In-room safe, iron/ironing board, free WiFi, bed sheets

Suite, 2 Bedrooms (Spa)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
TV
2 bedrooms
2 bathrooms
Private bathroom
  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Room

Room

Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Mini-fridge
TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Plunge)

Room (Plunge)

Room (Plunge)

Highlights

Private plunge pool
Air conditioning
Mini-fridge
TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 1 Bedroom Pool View Spa Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

1 Bedroom Pool View Spa Suite

Highlights

Air conditioning
TV
Separate bedroom
Separate bath and shower
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Pool View Room

Hotel Pool View Room

Hotel Pool View Room

Highlights

Air conditioning
TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Pool View Spa Suite

2 Bedroom Pool View Spa Suite

2 Bedroom Pool View Spa Suite

Highlights

Air conditioning
TV
2 bedrooms
Hairdryer
Separate bath and shower
Private bathroom
2 bathrooms
Microwave
  • 85 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for 1 Bedroom Pool View Spa Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

1 Bedroom Pool View Spa Suite

  • Sleeps 3

View all photos for 2 Bedroom Pool View Dual Key

In-room safe, iron/ironing board, free WiFi, bed sheets

2 Bedroom Pool View Dual Key

  • Sleeps 5

View all photos for Hotel Pool View Room

30-inch TV with cable channels

Hotel Pool View Room

  • Sleeps 2

Hotel Room

  • Sleeps 2

View all photos for One Bedroom Spa Suite

Private kitchen

One Bedroom Spa Suite

  • Sleeps 3

View all photos for One Bedroom Spa Suite With Plunge Pool Access

2 outdoor pools, pool loungers

One Bedroom Spa Suite With Plunge Pool Access

  • Sleeps 3

View all photos for 2 Bedroom Spa Suite Dual Key

In-room safe, iron/ironing board, free WiFi, bed sheets

2 Bedroom Spa Suite Dual Key

  • Sleeps 5

View all photos for 2 Bedroom Plunge Pool Dual Key

2 outdoor pools, pool loungers

2 Bedroom Plunge Pool Dual Key

  • Sleeps 5

View all photos for 3 Bedroom Spa Suite Dual Key

Private kitchen

3 Bedroom Spa Suite Dual Key

  • Sleeps 7

View all photos for One Bedroom Bale Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bedroom Bale Apartment

  • Sleeps 3

View all photos for Two Bedroom Bale Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

Two Bedroom Bale Apartment

  • Sleeps 5

View all photos for Three Bedroom Bale Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

Three Bedroom Bale Apartment

  • Sleeps 7

View all photos for Hotel Room With Plunge Pool Access

2 outdoor pools, pool loungers

Hotel Room With Plunge Pool Access

  • Sleeps 2

About the area

Tweed Heads

A luxury stay in Tweed Heads awaits you at Peppers Salt Resort & Spa. Within a 5-minute stroll you'll find South Kingscliff Beach and Casuarina Beach within a 20-minute walk. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering can include aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Season Restaurant, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, Hot tub and kids' swimming pool. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 4.5-property class Kingscliff hotel, attractions include Kirra Beach and Coolangatta Beach.

What's nearby

  • South Kingscliff Beach - 3 min walk - 0.3 km
  • Casuarina Beach - 17 min walk - 1.5 km
  • Kingscliff Beach - 5 min drive - 4.2 km
  • Kirra Beach - 18 min drive - 17.9 km
  • Surfers Paradise Beach - 44 min drive - 44.4 km

Getting around

  • Varsity Lakes Station - 34 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 15 min drive

Restaurants

  • ‪Season Restaurant - ‬1 min walk
  • ‪Salt Village French Patisserie - ‬2 min walk
  • ‪Salt Bar & Bistro - ‬3 min walk
  • ‪Spice Den - ‬3 min drive
  • ‪Kingscliff Village Bakery - ‬4 min drive

About this property

Peppers Salt Resort & Spa

Luxury hotel with 2 outdoor pools and full-service spa
Peppers Salt Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a fitness centre, and a terrace are also featured at the luxury Peppers Salt Resort & Spa. Free self parking is available.

This 4.5-star Tweed Heads hotel is smoke free.

  • 263 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 2005
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Peppers Salt Resort & Spa offers 263 air-conditioned accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a limited basis.

The on-site spa has 15 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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4.1 out of 5, Very good, 1,003 reviews
The price is NZ$228
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 38 for adults and AUD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Season Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 53.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 38 for adults and from AUD 19 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 53.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property is also known as

Peppers Resort
Peppers Resort Salt
Peppers Salt
Peppers Salt Kingscliff
Peppers Salt Resort
Peppers Salt Resort Kingscliff
Salt Peppers
Salt Peppers Resort
Salt Resort
Peppers Salt Hotel Kingscliff
Peppers Salt Resort And Spa
Peppers Salt Resort Spa
Peppers Salt & Spa Kingscliff
Peppers Salt Resort & Spa Hotel
Peppers Salt Resort & Spa Kingscliff
Peppers Salt Resort & Spa Hotel Kingscliff

Frequently asked questions

What is the cancellation policy at Peppers Salt Resort & Spa?

Peppers Salt Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Peppers Salt Resort & Spa?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Peppers Salt Resort & Spa on 18 Dec 2025 start from NZ$254.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Peppers Salt Resort & Spa?

Yep, Peppers Salt Resort & Spa has a free self car park.

Are there any beaches close to Peppers Salt Resort & Spa?

Yep, Peppers Salt Resort & Spa is a short 19-minute walk from Casuarina Beach. Fun beach activities include body boarding.

Is there a spa on site at Peppers Salt Resort & Spa?

Yep, there is an onsite spa at Peppers Salt Resort & Spa. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Peppers Salt Resort & Spa have a pool?

Peppers Salt Resort & Spa has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Peppers Salt Resort & Spa serve breakfast?

Yep, buffet brekkie is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Peppers Salt Resort & Spa?

No, Peppers Salt Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Peppers Salt Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Peppers Salt Resort & Spa?

Check-in begins at 2 PM. Check-out time is 10:00 AM.

Are pets allowed at Peppers Salt Resort & Spa?

No, pets are not allowed.

Reviews

Peppers Salt Resort & Spa Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 483 out of 1004 reviews
Rating 8 - Good. 302 out of 1004 reviews
Rating 6 - Okay. 140 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

Reviews

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness
Room and facilities were clean and functional. Some of the staff could do with some customer service training as they seemed to have the attitude that guests were an inconvenience, interrupting their personal conversations.
Stayed 2 nights in Dec 2025

4/10 Poor

Zoe

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found the room to be dirty and rundown, dust on shelves and and tables, previous guest’s food still left the the cupboards and a lot of things run down, taps leaked blinds broken. The pool was lovely but again unclean, took the kids to swim after 9am and there was beer cans floating in the pool.
Stayed 2 nights in Nov 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this place! The room was spacious, stylish and clean. The pool area was my favourite! Everyone had space with the design of pool. The temperature was perfect. Can not wait to return!
Stayed 2 nights in Nov 2025

4/10 Poor

Tiana

Stayed 1 night in Nov 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The idea of the property is great. It has a lot of features available that are great, HOWEVER my partner and I entered the private plunge pool access room to find rubbish in one of the closets, a cockroach in the shower a brown dirt patch on the ottoman near the lounge, mould on the blinds from the door outside. Very disappointed in the care and cleanliness of the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to restaurants
Stayed 2 nights in Nov 2025

6/10 Okay

Melanie

Travelled with partner
Room was very small, no where to put 2 suitcases. Rooms could do with renovating, bathroom is tired, shower head very basic and tiles are a bit mouldy. Peppers are usually better quality rooms so was disappointing. The location is lovely in Salt Beach, the on-site restaurant doesn’t open every night but there are other restaurants across the road.
Stayed 1 night in Nov 2025

4/10 Poor

Robert, Forestlake

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It’s tired , very dirty carpets, bathroom worn with a shower head that was more like a garden sprinkler.
Stayed 1 night in Oct 2025

8/10 Good

Thao

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Janine

Disliked: Staff & service
I was awoken in the early morning by the service desk asking me to assist another guest who couldn’t gain entry due to an electronic key not working. I had arrived late the night before and had been intending to sleep late. There was only one staff member rostered on in the middle of the school holidays, very poor service.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn't ready , was told they would call when ready, forgot to call. Besides that nice Hotel
Stayed 2 nights in Aug 2025

6/10 Okay

Kwame

There were not enough staff to check guests in. The room was dusty, the tv didn't work, and the ironing board kept collapsing on me.
Stayed 1 night in Aug 2025

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was extremely comfortable and the dining options were just around the corner. Very accessible
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Being winter was nice and quiet
Stayed 2 nights in Jul 2025

10/10 Excellent

Olivia Gwenette

Stayed 3 nights in Jul 2025

10/10 Excellent

neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peppers at Salt, a really lovely place to stay, great cafe restaurant strip, nice walk into Kingscliff definitely recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Juliette

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

joanne

Liked: Property conditions & facilities
Disliked: Room comfort

Disappointing

The place is gorgeous however we got no sleep as a motor was stopping and starting ALL night from 2am- the constant drumming kept us awake
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Stayed 2 nights in Jul 2025

4/10 Poor

Jorge, Bankstown

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reservation staff in my checking did not have my Accor membership details and even when provided did not acknowledge or even cared to decor returning guest. One male in particular was rude and showed arrogance in trying to educate me on my membership status with Accor. ( short brown hair with an unshaven face) had showed the worst attitude towards me when I asked about a complimentary drinks voucher which was promised to me upon my check in. I felt unvalued as a guest and his arrogant attitude towards me was unacceptable as far I was concern. I’m a gold Accor member who booked a room in a separate platform to Accor but this arrogant male tried to devalue my experience by giving me a lecture. I told him I was not impressed with his attitude. I also experience different levels of knowledge from the reservation staff which also adds to the overall poor experience ..
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
The receptionist and Asst Manager were thoroughly professional and did what they could however, this hotel is an embarrassment to the Peppers brand. Carpet is old and dirty; no porters; no staff to park vehicle - even at a premium; not even a trolley to get bags to the room. Restaurant menu was hopeless and no bar services in the Hotel. No bottled water in room; and nothing in bar fridge but tiny long-life milk. No facial tissues in room. Staff needed to reset TV. Couldn’t open curtains as passers-by on footpath could see into room and my bed. 100’s of sparrows in basement garage - bird droppings all over car duco in the morning. Will never stay at a Pepper’s property again.
Stayed 1 night in Jul 2025