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The Westin Resort & Spa Ubud, Bali

5.0 star property

Photo gallery for The Westin Resort & Spa Ubud, Bali

2 outdoor pools, open 9:00 AM to 7:00 PM, free pool cabanas
Creator video
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby
Banquet hall

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$321
includes taxes & fees
16 Mar - 17 Mar

Explore the area

View map
Jl. Lod Tunduh, Br. Kengetan, Desa Singakerta, Ubud, Bali, 80571
  • Place, Ketut Rudi Gallery
    ‪19 min walk‬
  • Place, Candi Tebing Jukut Paku
    ‪3 min drive‬
  • Place, Jukut Paku Cliff Temple
    ‪3 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed, Pool View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Pool View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Garden View (Balcony)

Studio Suite, 1 King Bed, Garden View (Balcony)

Studio Suite, 1 King Bed, Garden View (Balcony)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 103 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed, Garden View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Garden View (Balcony)

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Pool View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Single Beds, Pool View (Balcony)

  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Balcony, Garden View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Single Beds, Balcony, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Villa, 1 King Bed, Resort View (Balcony)

Villa, 1 King Bed, Resort View (Balcony)

Villa, 1 King Bed, Resort View (Balcony)

  • Resort view
  • 244 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Garden View (Balcony)

Suite, 2 Single Beds, Garden View (Balcony)

Suite, 2 Single Beds, Garden View (Balcony)

  • Garden view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

About the area

Ubud

A luxury stay in Ubud awaits you at The Westin Resort & Spa Ubud, Bali. You'll be 3.9 km (2.4 mi) from Ubud Monkey Forest and 6.3 km (3.9 mi) from Ubud Traditional Art Market. Highlights at this family-friendly hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Heavenly Spa by Westin can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Tabia, serves local and international cuisine and is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Enjoy the free kids' club, 24-hour gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and free supervised childcare. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Ubud hotel include Ubud Palace and Campuhan Ridge Walk.

What's nearby

  • Ketut Rudi Gallery - 19 min walk - 1.6 km
  • Candi Tebing Jukut Paku - 3 min drive - 1.4 km
  • Jukut Paku Cliff Temple - 3 min drive - 1.4 km
  • Ubud Yoga Centre - 4 min drive - 4.4 km
  • Ubud Monkey Forest - 5 min drive - 5.2 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 65 min drive

Restaurants

  • ‪Satria Agrowisata - ‬18 min walk
  • ‪Rusters - ‬20 min walk
  • ‪Resto Bebek Teba Sari - ‬9 min walk
  • ‪Tha Chay - ‬3 min drive
  • ‪The Westin Resort & Spa Ubud, Bali - ‬1 min walk

About this property

The Westin Resort & Spa Ubud, Bali

The Westin Resort & Spa Ubud, Bali offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury The Westin Resort & Spa Ubud, Bali. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Ubud hotel is smoke free.

  • 118 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2019
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Ubud, Bali offers 118 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Ubud hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Heavenly Spa by Westin has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
Maya Ubud Resort and Spa
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.8 out of 5, Exceptional, 1,000 reviews
The price is NZ$223
includes taxes & fees
16 Mar - 17 Mar
Maya Ubud Resort and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 290,000 for adults and IDR 120,000 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Tabia
  • Tall Trees
  • Tall Trees by The Pool
  • The Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Resort & Spa Ubud, Bali

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 726000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 290000 for adults and from IDR 120000 for children
  • Airport shuttle fee: IDR 687500 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 726000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Westin Ubud Resort Mambal
Westin Ubud Mambal
The Westin Ubud Resort Spa
The Westin & Ubud, Bali Ubud
The Westin Resort Spa Ubud Bali
The Westin Resort & Spa Ubud, Bali Ubud

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa Ubud, Bali?

The Westin Resort & Spa Ubud, Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa Ubud, Bali?

As of 15 Mar 2026, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Ubud, Bali on 16 Mar 2026 start from NZ$321, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa Ubud, Bali?

Yep, The Westin Resort & Spa Ubud, Bali has a free self car park, free valet parking and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to The Westin Resort & Spa Ubud, Bali?

The closest beach to The Westin Resort & Spa Ubud, Bali is Sanur Beach (15.9 km).

Is there a spa on site at The Westin Resort & Spa Ubud, Bali?

Yep, Heavenly Spa by Westin is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Westin Resort & Spa Ubud, Bali have a pool?

The Westin Resort & Spa Ubud, Bali has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at The Westin Resort & Spa Ubud, Bali?

The Westin Resort & Spa Ubud, Bali features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Westin Resort & Spa Ubud, Bali a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Resort & Spa Ubud, Bali.

Is The Westin Resort & Spa Ubud, Bali family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Resort & Spa Ubud, Bali is a hit with families.

Does The Westin Resort & Spa Ubud, Bali serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Westin Resort & Spa Ubud, Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Westin Resort & Spa Ubud, Bali?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Resort & Spa Ubud, Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Resort & Spa Ubud, Bali?

No, pets and service animals are not allowed.

The Westin Resort & Spa Ubud, Bali Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 146 out of 181 reviews
Rating 8 - Good. 22 out of 181 reviews
Rating 6 - Okay. 10 out of 181 reviews
Rating 4 - Poor. 2 out of 181 reviews
Rating 2 - Terrible. 1 out of 181 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramesh

Stayed 3 nights in Nov 2025

10/10 Excellent

Amanda

Stayed 4 nights in Oct 2025

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this property and it always delivers! Great staff, nice rooms, and overall experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

Shalini

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was really good & friendly staff . Would come back to Westin.
Stayed 1 night in Nov 2025

10/10 Excellent

Nandini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel amazing staffs. Highly recommended.
Stayed 3 nights in Nov 2025

10/10 Excellent

Meagan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2025

10/10 Excellent

Nubia

Stayed 2 nights in Nov 2025

10/10 Excellent

Namukale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was the absolute best my partner and I have had ever had in Bali. The service was AMAZING. The staff were friendly and attentive, and went above and beyond - no request we had was too much. The food was delicious - every meal was very good. On our last day the restaurant staff had a special birthday surprise for my partner. We will definitely be back ❤️
Stayed 5 nights in Nov 2025

10/10 Excellent

Ramesh

Stayed 17 nights in Oct 2025

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The first two rooms we were shown were dirty,tired and shabby. The third was ok….ish. The wonderful operations manager was very kind and upgraded us to a suite which was a lot bigger brighter and cleaner but still extremely tired and not worth the money. The pool area and bar were stunning though.
Stayed 3 nights in Oct 2025

8/10 Good

Chao, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay. The staff are all very nice and helpful. The only thing is sometimes they all try to help whenever they see us standing there or trying to get the bill so we had to repeat our room number to multiple staff every time whenever someone tries to help, as the first question is always what’s your room number. I don’t mind but sometimes I have to repeat three times. Everyone is super nice though.
Stayed 3 nights in Sep 2025

10/10 Excellent

Akhlaq, North Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I have ever stayed in. Top notch quality facilities, courteous staff, excellent buffet breakfast with extensive variety, everything we tried was excellent. Very clean pool, not crowded at all (we stayed in September), excellent view of the forest. -25 mins from main Ubud markets and monkey forest, which is not bad if you want to stay away from noise and crowds.
Stayed 6 nights in Sep 2025

10/10 Excellent

Garth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was very very good in all aspects
Stayed 4 nights in Sep 2025

10/10 Excellent

Vikash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service & amazing stay at Ubud. One of the best !!
Stayed 3 nights in Sep 2025

10/10 Excellent

Suneel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very tranquil. Service was great. Everyone was extremely polite. Kids clubs kept the kids entertained also.
Stayed 7 nights in Aug 2025

10/10 Excellent

rijie

Stayed 7 nights in Jul 2025

6/10 Okay

Fiona

Disliked: Property conditions & facilities, room comfort

Ubud stay

The hotel rooms are tired and probably 3 star standard. The humidity makes the rooms smell damp and aircon also blows damp smelling air into the room. The cleanliness was good in places but attention to detail on balcony glass, around the pool under the chairs and in the room was lacking. Staff are polite and friendly but this doesn’t make up for the slow service. Breakfast good selection of food and the food quality is good. Staff at the reception and bar cannot be more helpful. Overall disappointing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Allia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time! The hotel is beautiful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Arjun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great weekend at Westin Ubud! The staff was amazing and both the restaurants served great food. 10/10 recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and staff were amazing
Stayed 3 nights in Jul 2025

10/10 Excellent

Giselle

Stayed 1 night in Jun 2025

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a true 5 star experience at the Westin. The staff at the hotel were very friendly and accommadating. Our room was very clean and comfortable. We had breakfast included in our stay and also had lunch everyday at the pool and alll of the food was very fresh and tasty.
Stayed 4 nights in May 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Westin Ubud is a visually stunning property with some standout features. The infinity pool is absolutely beautiful, and the buffet breakfast was a true feast—plentiful, fresh, and satisfying. The shuttle service into town was also a convenient and much-appreciated option. The room and restaurant staff were warm, welcoming, and genuinely excellent throughout our stay. Unfortunately, the experience was let down by several service-related issues that are difficult to overlook, especially for a hotel that presents itself as a premium destination. The check-in process was particularly disappointing. While other guests were given guided tours of the hotel, we were simply told to have a seat with no further information. The staff member who checked us in offered no explanation of the hotel’s amenities or services, leaving us to discover things gradually over the next few days. We reported a couple of room issues—a balcony door that wouldn’t lock and a large mat that posed a trip hazard—but nothing was done for three days. Additionally, we could clearly hear children playing and walking in the rooms above us, which disrupted the peaceful environment we were hoping for. To make matters worse, during our first dinner we were approached—right at the table and in front of other guests—about our check-in concerns. This was uncomfortable and felt quite inappropriate. During the same meal, we were also asked to join the Marriott Bonvoy program, which really should have been discusse
Stayed 5 nights in May 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If we had any issues the Staff were always quick to react and assist to ensure our stay was enjoyable, Thank you Team 'Westin'
Stayed 3 nights in May 2025