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Kashiwaya

3.0 star property

Photo gallery for Kashiwaya

Outdoor pool
A building entrance with a red and black sign, a large logo, and a banner with Japanese characters.
A traditional Japanese room with tatami flooring, a low table with cushions, and sliding shoji doors.
A traditional Japanese room with tatami flooring, a low table with tea set, a television, and a bed with futon.
Hot springs

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room
  • Housekeeping
The current price is NZ$155
5 July - 6 July

Explore the area

View map
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
  • Place, Nishizawa Piggy Bank Museu
    ‪6 min walk‬
  • Place, Joyama Historic Park and Arata-Jo Mountain Castle
    ‪4 min drive‬
  • Place, Zenko-ji Temple
    ‪39 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪80 min drive‬

Room options

View all photos for Japanese Style Room

Japanese Style Room

Japanese Style Room

7.6 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 4 Single Futons

About the area

Chikuma

At Kashiwaya you'll be within a 10-minute walk of Nishizawa Piggy Bank Museu and 1.9 km (1.2 mi) from Joyama Historic Park and Arata-Jo Mountain Castle. Highlights at this ryokan include free self-parking and karaoke. .Enjoy access to hot springs and bike hire. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Japanese breakfast is available daily between 7:30 AM and 8:30 AM. .Sights within a 10-minute drive of this 3-property class Chikuma ryokan include Obasute Rice Terraces and Choraku-ji Temple.

What's nearby

  • Nishizawa Piggy Bank Museu - 6 min walk - 0.6 km
  • Joyama Historic Park and Arata-Jo Mountain Castle - 4 min drive - 2.1 km
  • Matsushiro Castle - 23 min drive - 16.1 km
  • Nagano Olympic Stadium - 24 min drive - 15.9 km
  • Zenko-ji Temple - 39 min drive - 26.4 km

Getting around

  • Chikuma Obasute Station - 11 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 53 min drive

Restaurants

  • ‪ゆかり - ‬2 min walk
  • ‪居酒屋やまよし - ‬6 min walk
  • ‪六花亭 - ‬10 min walk
  • ‪温泉の駅 澄銀 - ‬1 min walk
  • ‪麺屋 壱星 - ‬2 min walk

About this property

Kashiwaya

Kashiwaya offers its guests hot springs. WiFi is free in public spaces. A vending machine, gift shops/newsstands, and karaoke are also featured at Kashiwaya. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Chikuma ryokan.

  • 24 guestrooms or units
  • Conference rooms
  • Karaoke
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
Kashiwaya offers 24 air-conditioned accommodations, with a safe. Bathrooms include bathrobes, complimentary toiletries and children's dressing gowns. Housekeeping is provided on a daily basis.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM. There are hot springs on site.

Similar properties

In-room safe, desk, iron/ironing board, free WiFi
Mercure Nagano Matsushiro Resort & Spa
Matsushiro
  • Spa
  • All inclusive plans available
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 741 reviews
The price is NZ$95
7 July - 8 July
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily Japanese breakfast available 7:30 AM to 8:30 AM for a fee: JPY 1,100 for adults and JPY 1,100 for children

Things to do

  • Bicycle rentals
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public bath open from 3:00 PM - 9:30 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility

More

  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - 11 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 1100 for adults and from JPY 1100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility and high chair
This property accepts cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the public bath facility and high chair. This property accepts cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kashiwaya Inn Chikuma
Kashiwaya Chikuma
Kashiwaya Ryokan
Kashiwaya Chikuma
Kashiwaya Ryokan Chikuma

Frequently asked questions

Is parking available at Kashiwaya?

Yep, Kashiwaya has a free self car park.

How much does it cost to stay at Kashiwaya?

As of 4 Jul 2026, prices found for a 1-night stay for 2 adults at Kashiwaya on 5 Jul 2026 start from NZ$155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kashiwaya family-friendly?

You bet! With amenities such as laundry facilities, as well as highchairs in the guestrooms, it's no surprise that Kashiwaya is a hit with families.

Does Kashiwaya serve breakfast?

Yep, Japanese breakfast is offered daily from 7:30 AM to 8:30 AM.

Is there a free airport shuttle available at Kashiwaya?

No, Kashiwaya does not offer an airport shuttle service.

What time are check-in & check-out at Kashiwaya?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Kashiwaya?

No, pets are not allowed.

Kashiwaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 67 reviews
Rating 8 - Good. 28 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 5 out of 67 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
This place is so authentic. It was a true gem of a Japanese experience for our family. We loved everything about it: hospitality, clean rooms, beautiful views, natural spring style onsens… Highly recommend!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

*

Liked: Staff & service, amenities, property conditions & facilities
The building is very old, but you can feel the effort put into keeping it clean and tidy. The staff provided polite and attentive service without being overbearing. Above all, the hot spring is wonderful. The bath on the first floor was too hot for me, so I used the one on the fifth floor instead, and enjoyed a refreshing soak in the morning. The quality of the water is undoubtedly among the best in Japan. This place is not for those expecting the hospitality of a luxury hotel or clean, brand-new facilities. It’s perfect for those who want to enjoy a rustic, unpretentious ryokan with an excellent hot spring. There are no breakfast spots nearby, so if you’re staying without meals, I recommend the soba shop inside Togura Station.
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Yu Keung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi inside the room! How come? No cold water in the bathroom, only hot water..... asked to pay for the hot spring entrance but I was not told when booking!
Stayed 2 nights in Nov 2022
Verified

8/10 Good

ミキ

Liked: Cleanliness, amenities, property conditions & facilities
施設は古いが、部屋はリフォームしてあり、清潔だった。温泉街の、ど真ん中にあり立地よし、コスパもよかった
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

なおこ

Liked: Cleanliness, property conditions & facilities
４日間お世話になりました。 温泉もお部屋も凄く満足でした。宿で食事ができたらなお良かったと思います
Stayed 3 nights in Dec 2025
Verified

8/10 Good

ヒロユキ

Liked: Staff & service, amenities, property conditions & facilities
気軽に宿泊でき、本格的な源泉の温泉を楽しむことができました。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅まで送迎があれば満点！

温泉最高！ 次回もココですね♬ お客さんが増えて値上げしませんように•••
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

たみこ

Disliked: Staff & service, property conditions & facilities
始めの投稿欄に食事の有無の記載が無かった。 1人の宿泊代で1万5千円程だったので、当然、食事が夕飯or朝食が着いているのかと思ったが、どちらも無し。 宿周辺にラーメン屋とコンビニが有るのみで、飲食店が周囲に無かった。 上記に伴い、宿キャンセルや別宿への変更を宿主に言ったが、受け付けてくれなかった。 トイレは部屋には無く、部屋外の共同トイレで不便だった。 お薦めしない宿です！！！
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

kazuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかったです
Stayed 1 night in Feb 2025
Verified

8/10 Good

かずとし

Liked: Staff & service
Disliked: Property conditions & facilities
受付で、近隣のガイドマップを渡してくれたり、親切に対応してくれました
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Usan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
間違っても、人にお勧めは出来ません。最低限、温泉旅館であるのなら、お風呂の温度管理くらいはしてほしいものです。
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour tout à fait agréable

Très agréable séjour. Chambres spacieuses. Tout ce dont nous avions besoin.
Stayed 1 night in Oct 2024
Verified

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても優しさに溢れた、これぞ宿という感じでした。 人情味に溢れてましたが唯一、部屋のタバコ臭さがマイナスでした。
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

yuji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
トラブルの対応が遅い
Stayed 1 night in Jul 2024
Verified

6/10 Okay

HANAKO

Liked: Staff & service
Disliked: Cleanliness
5階の大浴場のシャワーの水がチョロチョロしか出なかった。 でも温泉はとてもよかった!!!! フロントで借りれるものや、用意されてるポットとトースター、電子レンジがどこあるのか言ってくれると嬉しいです。
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の掃除がゆきとどいていない 大浴場の脱衣所の清潔感がない
Stayed 4 nights in Apr 2024
Verified

6/10 Okay

けいいち

Disliked: Staff & service, property conditions & facilities
大浴場が汚いのとシャワーのお湯が出ず冷水だった。
Stayed 1 night in Feb 2024
Verified

8/10 Good

Yoshinobu

Liked: Cleanliness, staff & service, amenities
温泉の脱衣場がとても寒かったです。
Stayed 1 night in Feb 2024
Verified

8/10 Good

タダヒロ

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
合理的なシステム 設備は今ひとつなれどスタッフ対応良し 値段を考えるとまずまず
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Fumio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付の方がとても親切です。 お風呂も気持ちよかったです
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆったりしていて良かった。
Stayed 1 night in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness

古いが綺麗

古い温泉街にある古い宿。学生の合宿に利用されそう、と思っていたら滞在中も学生が40名程泊まっていた。 しかし、その事に気が付かなかった位、音も聞こえず、古いが不快な匂いも一切無く、害虫が出る様な事もなく室内快適だった。 温泉だがシャワー等の使い勝手、セキュリティがいまいち。朝風呂程度は良いが、1日の汚れを落とすには近くの銭湯利用した。 食事は摂っていないので分からない。
Stayed 2 nights in Aug 2023
Verified

8/10 Good

リョウスケ

Liked: Staff & service, amenities
温泉がいっぱいの観光地でよかったです。
Stayed 1 night in Aug 2023
Verified

8/10 Good

みつよし

Liked: Staff & service
子供の菅平合宿応援のため、こちらで宿泊させていただきました。 良くも悪くも昔ながらの雰囲気の漂う旅館で私は好きです。 温泉は若干熱めでしたが良い湯でした。
Stayed 1 night in Aug 2023
Verified

8/10 Good

ヒロアキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素泊まり宿で値段もリーズナブルで良かったです
Stayed 1 night in May 2022