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Civic Hotel Autograph Collection

Property class: 4

Photo gallery for Civic Hotel Autograph Collection

A modern cafe with a large window, a counter with coffee machines, shelves with potted plants, and a sign reading "PRADO CAFE".
A hotel room with a large window offering a city view, a dining table with a tray of food, a blue armchair, and a floor lamp.
A rooftop pool with a hot tub, lounge chairs, and a view of the cityscape.
A modern conference room with a large glass window, leather chairs, a wooden table, and a flat-screen TV.
A modern lobby with a central staircase, reception desks, and large potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$373
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Place, Central City Shopping Centre
    ‪3 min walk‬
  • Place, Holland Park
    ‪6 min walk‬
  • Place, Green Timbers Urban Forest
    ‪4 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large window, a bed, a TV, and a view of the cityscape.

Room, 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, and a view of the city.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Corner

A hotel room with a large bed, a view of the city, and a modern chair.

Room, 1 King Bed, Corner

9.2 out of 10
Wonderful
(35 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Single Bed

A modern hotel room with a large bed, a view of the city, and a large mirror on the wall.

Room, 1 Single Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Surrey

Civic Hotel Autograph Collection puts you in the heart of Surrey, within just a 10-minute stroll of Central City Shopping Centre and Holland Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The coffee shop, Prado Cafe, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool and Hot tub. 7978 square feet (741 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:00 AM and 10 AM. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 4-property class City Centre hotel include Port of Vancouver and Metropolis at Metrotown.

What's nearby

  • Central City Shopping Centre - 3 min walk - 0.3 km
  • Holland Park - 6 min walk - 0.5 km
  • Green Timbers Urban Forest - 4 min drive - 1.3 km
  • Vancouver Waterfront - 43 min drive - 38.4 km
  • Canada Place - 43 min drive - 38.7 km

Getting around

  • Surrey Central Station - 1 min walk
  • Coquitlam Central Station - 15 min drive
  • Vancouver International Airport (YVR) - 41 min drive

Restaurants

  • ‪Mala King Hot Pot - ‬2 min walk
  • ‪Nemesis Coffee ( The Pavilion ) - ‬5 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Potemia - ‬2 min walk
  • ‪City Centre Library - ‬2 min walk

About this property

Civic Hotel Autograph Collection

Civic Hotel Autograph Collection offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 7978 square feet (741 square metres) and includes a conference centre. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Civic Hotel Autograph Collection. For a fee, parking is available.

This 4-star Surrey hotel is smoke free.

  • 144 guestrooms or units
  • 21 levels
  • 7978 sq ft of conference space
  • 741 sq. m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and free newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Exterior
Holiday Inn Express & Suites Surrey by IHG
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  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, 1,005 reviews
The price is NZ$290
includes taxes & fees
13 Sept - 14 Sept
Holiday Inn Express & Suites Surrey by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CAD 20.32 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10 AM for a fee: CAD 12 to 25 for adults and CAD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,978 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • Ballroom
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 12 August 2026 to 13 August 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 110 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 12 to 25 for adults and CAD 12 to 25 for children
  • Self-parking fee: CAD 20.32 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Frequently asked questions

What is the cancellation policy at Civic Hotel Autograph Collection?

Civic Hotel Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Civic Hotel Autograph Collection?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Civic Hotel Autograph Collection on 7 Sept 2026 start from NZ$373, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Civic Hotel Autograph Collection?

Yep, Civic Hotel Autograph Collection has a self car park with in/out privileges for CAD 20.32 per day. A self car park is also available, for a fee.

Are there any beaches close to Civic Hotel Autograph Collection?

The closest beach to Civic Hotel Autograph Collection is White Rock Beach (19.1 km).

Does Civic Hotel Autograph Collection have a pool?

Civic Hotel Autograph Collection has an outdoor pool. The pool is open 7:00 AM to 9:00 PM.

Does Civic Hotel Autograph Collection serve breakfast?

You bet, cooked-to-order breakfast is available daily from 6:00 AM to 10 AM.

Is there a free airport shuttle available at Civic Hotel Autograph Collection?

No, Civic Hotel Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Civic Hotel Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Civic Hotel Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 710 out of 1001 reviews
Rating 8 - Good. 169 out of 1001 reviews
Rating 6 - Okay. 48 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay there again!!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay and was able to checkin early.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Yohanna

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean upscale rooms with an amazing heated lap pool!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing in all categories
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was great 👍
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

SIDHARTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

DOUG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but, very expensive. The location was right next to the skytrain which was nice for heading into downtown Vancouver.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

JULIE ANN

great staff,amenities and close to the train station and restaurants
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Thi Truc

Liked: Cleanliness, amenities, property conditions & facilities
Check in so easily and great service.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great Love staying there Even the restaurant staff were awesome
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

avneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great location
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Magnolia

Liked: Cleanliness, staff & service, amenities
Clean, quiet , nice room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities
It's one of the best hotels in Vancouver in my opinion
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Safia

Liked: Cleanliness
Amazing. So clean. Bed super comfortable.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very responsive and accommodating. Gym was good. Bar was good just had drinks.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, train station near the hotel, cafe in the lobby, overall great stay!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Kamalpreet

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and it was a quiet hotel. The parking was close and very secure.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous- great bed, top shelf linens, beautiful lobby, complimentary breakfast and an upgrade were appreciated.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property, staff and warm and welcoming, will stay again
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly clean, the view was stunning, a very comfy bed and just an excellent experience!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

varinder

Liked: Cleanliness, amenities, property conditions & facilities
it was amazing
Stayed 1 night in Feb 2026

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