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Gran Hotel Diligencias

4.0 star property
Hotel with a full-service spa, steps from Veracruz Cathedral

Photo gallery for Gran Hotel Diligencias

Outdoor pool
Rooftop bar
Lobby
View from property
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$62
includes taxes & fees
7 Jan - 8 Jan 2026

Explore the area

View map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Place, Zócalo
    ‪1 min walk‬
  • Place, Veracruz Cathedral
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪3 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪31 min drive‬

Room options

View all photos for Master Suite

Master Suite

Master Suite

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.6 out of 10
Excellent
(74 reviews)

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(98 reviews)

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Designer toiletries
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Veracruz

Gran Hotel Diligencias places you steps from Veracruz Cathedral and within a short 5-minute stroll of Veracruz Harbour. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Tridosha can include hot stone massages, body scrubs and facials along with aromatherapy and hydrotherapy. Mariscos Villarica serves Spanish cuisine and is open for lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Hot tub and sauna. Business amenities include meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Malecon hotel include Flea Market and City Museum.

What's nearby

  • Zócalo - 1 min walk - 0.1 km
  • Veracruz Cathedral - 2 min walk - 0.2 km
  • Veracruz Harbour - 3 min walk - 0.3 km
  • Malecón de Veracruz - 5 min walk - 0.5 km
  • Carranza Lighthouse - 8 min walk - 0.7 km

Getting around

  • Veracruz Central Station - 8 min walk
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 26 min drive

Restaurants

  • ‪Los Portales de Veracruz - ‬2 min walk
  • ‪Restaurant Bar Regis - ‬2 min walk
  • ‪Bar El Estribo - ‬1 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk

About this property

Gran Hotel Diligencias

Hotel with a full-service spa, steps from Veracruz Cathedral
Gran Hotel Diligencias offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A hot tub, a sauna, and spa services are also featured at the business-friendly Gran Hotel Diligencias. Self parking and valet parking are free.

This 4-star Veracruz hotel is smoke free.

  • 121 guestrooms or units
  • Conference rooms
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

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Veracruz Centro Histórico
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  • Parking included
  • Free Wi-Fi
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4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$143
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel Diligencias

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

What is the cancellation policy at Gran Hotel Diligencias?

Gran Hotel Diligencias offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Hotel Diligencias?

As of 26 Dec 2025, prices found for a 1-night stay for 2 adults at Gran Hotel Diligencias on 7 Jan 2026 start from NZ$62.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Hotel Diligencias?

Yep, Gran Hotel Diligencias has a free self car park and free valet parking.

Are there any beaches close to Gran Hotel Diligencias?

The closest beach to Gran Hotel Diligencias is Mocambo Beach (8.4 km).

Is there a spa on site at Gran Hotel Diligencias?

Yep, Spa Tridosha is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Gran Hotel Diligencias have a pool?

Gran Hotel Diligencias has an outdoor pool.

What luxury perks are available at Gran Hotel Diligencias?

Gran Hotel Diligencias features a full-service spa, a 24-hour health club and an outdoor pool.

What makes Gran Hotel Diligencias a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Gran Hotel Diligencias.

Is there a free airport shuttle available at Gran Hotel Diligencias?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Gran Hotel Diligencias?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Gran Hotel Diligencias?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Gran Hotel Diligencias?

No, pets and service animals are not allowed.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 664 out of 1175 reviews
Rating 8 - Good. 280 out of 1175 reviews
Rating 6 - Okay. 138 out of 1175 reviews
Rating 4 - Poor. 50 out of 1175 reviews
Rating 2 - Terrible. 43 out of 1175 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ryvkah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has an understated charm of years past. I’ve stayed there numerous times. Unfortunately, this time the room was disgustingly worn and dirty. We were in room 411 and it needed a deep cleaning. The bathroom was grotesque! I was hesitant to even shower. I hope, improvements are forthcoming to bring back the charm it once had!
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy lindo,la gente del hotel muy amables..comida muy rica.muy recomendado..
Stayed 3 nights in Sep 2025

8/10 Good

Rebeca

Stayed 1 night in Sep 2025

8/10 Good

Grecia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.
Stayed 1 night in Aug 2025

8/10 Good

Ricardo, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2025

6/10 Okay

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was in a excellent location but the floors and bathroom needs more attention
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

María

Stayed 2 nights in Aug 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que bueno

Always a good experience at this historic hotel
View from our room
Alibrijes
Stayed 1 night in Aug 2025

4/10 Poor

Johnny F

Hotel while building energy light gone ! No any emergency lights on alley way ! Room no light no internet no AC need go out street ….
Stayed 1 night in Aug 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family.
Stayed 1 night in Jul 2025

8/10 Good

Norma

Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

martin m

Disliked: Cleanliness, amenities, property conditions & facilities
It smell like they just fumigated
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Disliked: Cleanliness, amenities, property conditions & facilities
Great placeba bathroom area needed to be remodeling ASAP Besides that the place is very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 7 nights in Jun 2025

10/10 Excellent

CESAR A

Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Great view, and huge space, suite at top overlooking plaza.
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Great suite at top of hotel overlooking plaza, great spot to enjoy the music and views of port. Old hotel, bathroom in this suite, old, but view and space was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Its a good place to stay. The staff is exceptional
Stayed 3 nights in Jun 2025

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great
Stayed 1 night in Jun 2025

6/10 Okay

Juan, Atotonilco de Tula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Stayed 1 night in Jun 2025

6/10 Okay

jose

Travelled with family
Disliked: Property conditions & facilities
Hotel viejo le falta mantenimiento
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025