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Gran Hotel Diligencias

Property class: 4

Photo gallery for Gran Hotel Diligencias

A swimming pool with a view of a white building with a dome, surrounded by palm trees and lounge chairs.
A spacious lobby with a high ceiling, a reception desk, comfortable seating, and a large painting.
A spacious lobby with a central glass table, elegant chairs, a chandelier, and a large floral painting on the wall.
A hotel lobby with a marble staircase, wooden chairs, a buffet table with fruits and seafood, and a chandelier.
A white bell tower with a dome and cross, overlooking a cityscape with palm trees and buildings.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
The current price is NZ$138
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Place, Zócalo
    ‪1 min walk‬
  • Place, Veracruz Cathedral
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪5 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪31 min drive‬

Room options

View all photos for Master Suite

A hotel room with a bed, two bedside tables with lamps, a chair, a dresser, and a floor lamp.

Master Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

A hotel room with a wooden floor, a bed with a red bedspread, a desk with a chair, a small table, a mirror, and a window with curtains.

Standard Single Room

8.6 out of 10
Excellent
(91 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with a wooden floor, a large bed, a smaller bed, a desk, a chair, a sink, and a mirror.

Standard Double Room

8.4 out of 10
Very good
(110 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Veracruz

Gran Hotel Diligencias places you steps from Veracruz Cathedral and within a short 5-minute stroll of Flea Market. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Tridosha can include hot stone massages, body scrubs and facials along with aromatherapy and hydrotherapy. Mariscos Villarica serves Spanish cuisine and is open for lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Hot tub and sauna. Business amenities include meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Old Town Veracruz hotel include City Museum and Carranza Lighthouse.

What's nearby

  • Zócalo - 1 min walk - 0.1 km
  • Veracruz Cathedral - 2 min walk - 0.2 km
  • Veracruz Harbour - 5 min walk - 0.5 km
  • Malecón de Veracruz - 5 min walk - 0.5 km
  • Carranza Lighthouse - 8 min walk - 0.7 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 26 min drive

Restaurants

  • ‪Bar El Estribo - ‬1 min walk
  • ‪Restaurant Bar Regis - ‬1 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk
  • ‪Restaurant Bar Prendes - ‬1 min walk

About this property

Gran Hotel Diligencias

Gran Hotel Diligencias offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A hot tub, a sauna, and spa services are also featured at the business-friendly Gran Hotel Diligencias. Self parking and valet parking are free.

This 4-star Veracruz hotel is smoke free.

  • 121 guestrooms or units
  • Conference rooms
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel Diligencias

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

What is the cancellation policy at Gran Hotel Diligencias?

Gran Hotel Diligencias offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Hotel Diligencias?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Gran Hotel Diligencias on 16 Nov 2026 start from NZ$138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Hotel Diligencias?

Yep, Gran Hotel Diligencias has a free self car park and free valet parking.

Are there any beaches close to Gran Hotel Diligencias?

The closest beach to Gran Hotel Diligencias is Mocambo Beach (8.4 km).

Is there a spa on site at Gran Hotel Diligencias?

Yep, Spa Tridosha is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Gran Hotel Diligencias have a pool?

Gran Hotel Diligencias has an outdoor pool.

What luxury perks are available at Gran Hotel Diligencias?

Gran Hotel Diligencias features a full-service spa, a 24-hour health club and an outdoor pool.

What makes Gran Hotel Diligencias a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Gran Hotel Diligencias.

Is there a free airport shuttle available at Gran Hotel Diligencias?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Gran Hotel Diligencias?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Gran Hotel Diligencias?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at Gran Hotel Diligencias?

No, pets and service animals are not allowed.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1252 reviews
Rating 8 - Good. 311 out of 1252 reviews
Rating 6 - Okay. 141 out of 1252 reviews
Rating 4 - Poor. 47 out of 1252 reviews
Rating 2 - Terrible. 48 out of 1252 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and great food
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again
Stayed 8 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness
The hotel is ok, location is excellent, but you can get better hotel for the same price.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay..
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff and great location!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

good
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We really like the location If you like live music there is plenty around
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities
Nice rooms and service.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large rooms, comfortable beds. Good swimming pool and fitness room with sauna. Good location.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente !!!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean bedroom. Helpful staff. Lovely comfortable beds. Beautiful central location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, right on the zocolo. Super friendly, helpful staff.
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I love staying here. We've had mostly great experiences. Rooms are always clean. Water is hot. Staff is mostly good to work with - front desk. They aren't automated so changes to room assignments are difficult for them. I prefer the 3rd floor for internet and it seems to be an updated area. 5th floor there is an awful, very loud buzz. I'm sure it is from the building air conditioner. We couldn't be move until the next day. You kind of have to think of it as a type of white noise. Internet worked decent on the 5th floor.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location. Rooms are dated. Comfortable stay.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Towels weren’t exactly white but location and service were excellent!
View from our room
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025