The Richardson Group - accommodation in White Cross

Do not stay at this hotel. I booked it for my daughter and my autistic grandson. I planned ahead and messaged them asking for extra amenities. When my daughter got there she had mugs and tea/coffee but NO kettle. I rang the main number which turned out to be in Bournemouth and the staff said he would contact the hotel and get a kettle and some towels delivered. By the evening still no kettle!! I then messaged and got a reply saying they would send housekeeping up with a kettle and towels. It never arrived. During the night my daughter was calling me saying how scared she was as people were outside shouting and banging doors in the hallway. she was to scared to sleep, I felt total useless. Concerned for her safety she got up and dressed at 5am got packed and got my grandson up and left. The taxi driver even said he wouldn't recomend this hotel. What was meant to be a nice half term break for my daughter and grandson ended up being a scary knightmare. I'd recomend paying the extra at least you would have a kettle and feel safe in your bed at night. It's not family or young children safe.

The staff were lovely and the room was clean except for tissues behind the bed at the bottom of the headboard, when I dropped my laptop. Other than that the hotel was lovely and the spa and breakfast was the highlight of my stay. aI do wish I got a proper tour around the hotel I was just directed where to go to my room but thats about it. the complinentart Cornish tea bags were great and I love the ship decor type of theme. Overall , I had a great stay wish they had daiquiris on the menu at the bar, never the less the hotel bar and breakfast was lovely.

Room was lovely, staff very helpful, hotel is abit dated and the toilets downstairs were not great. Overall very good.