6/10 Okay
Verified traveller
28 May 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Consistently mediocre service
Wi-fi was very good, common facilities very clean, and location superb.
Junior suite with a kitchen looked at active construction across the street, didn’t have any kitchen towels (to wipe hands or dry dishes), and no hand or face towels (one bath towel per person, period). Shower didn’t drain properly, so you stay in the puddle of water afraid it may overflow to the floor.
No phone in the room, so need to go down to the lobby to make ANY requests. Staff don’t tell you anything unless asked, so your trips to the lobby are frequent, and then they seem annoyed that you come and ask questions. Need to open and operate the safe after prior guest, ask (repeatedly) and a person has to come with you to open and reset it. Need beach towels? Have to ask — otherwise, nobody informs you they are available or (what a great idea) put them in the room. Need the room cleaned? Ask, and then ask again, get promised that it would be done, and then come back from a day in town only to see that the room wasn’t cleaned. And so on…
We were as smiling and easygoing as ever at any hotel around the world, yet couldn’t extract a smile from any of the front desk staff. Only when we started being a bit firm at the end, staff suddenly started smiling and the service improving. It doesn’t have to be this way.
Oh, and if you get any VIP perks promised on Hotels.com/Expedia, forget it — they wouldn’t offer or even acknowledge your perks (again, you have to “pull teeth” and beg, which isn’t good service).
Verified traveller
Stayed 3 nights in May 2025