See all properties
Save

Sunscape Curacao Resort, Spa & Casino - All Inclusive

4.0 star property
Beachfront property with 5 restaurants and full-service spa

Photo gallery for Sunscape Curacao Resort, Spa & Casino - All Inclusive

Aerial view
Sun Club Premium Deluxe Ocean Front Double | View from room
5 restaurants, breakfast, lunch served; local and international cuisine
Outdoor pool, pool umbrellas, pool loungers
Outdoor wedding area

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Room service
The current price is NZ$744
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
Dr. Martin Luther King Blvd. #78, Willemstad
  • Place, Mambo Beach
    ‪3 min walk‬
  • Place, Curaçao Sea Aquarium
  • Place, Jan Thiel Beach
  • Airport, Willemstad (CUR-Hato Intl.)
    ‪17 min drive‬

Room options

View all photos for Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 39 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Sun Club Premium Deluxe Ocean Front King

1 bedroom, free minibar, in-room safe, desk

Sun Club Premium Deluxe Ocean Front King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Deluxe Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Sun Club Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Suite Ocean Front

1 bedroom, free minibar, in-room safe, desk

Sun Club Suite Ocean Front

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Sun Club Master Suite

Sun Club Master Suite

Sun Club Master Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 96 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Sun Club Presidential Suite

Sun Club Presidential Suite | Living area

Sun Club Presidential Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 73 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite Standard with Ocean View

  • Sleeps 3

Room Master with Ocean View

  • Sleeps 5

Suite Junior with Ocean View

  • Sleeps 2

Room Premium with Ocean View

  • Sleeps 2

Room Deluxe with View

  • Sleeps 4

Room Deluxe with View

  • Sleeps 2

Room Deluxe with Garden View

  • Sleeps 2

View all photos for Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 39 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room Deluxe

  • 30 sq m
  • Sleeps 4

View all photos for Deluxe Garden View Double

1 bedroom, free minibar, in-room safe, desk

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Standard with Garden View

  • 30 sq m
  • Sleeps 3

View all photos for Double Room Standard with Sea View

1 bedroom, free minibar, in-room safe, desk

Double Room Standard with Sea View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Superior with Sea View

1 bedroom, free minibar, in-room safe, desk

Double Room Superior with Sea View

  • 30 sq m
  • Sleeps 3

View all photos for Double Room Executive

1 bedroom, free minibar, in-room safe, desk

Double Room Executive

  • 30 sq m
  • Sleeps 3

View all photos for Deluxe Garden View King

1 bedroom, free minibar, in-room safe, desk

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Willemstad

An all-inclusive stay in Willemstad awaits you at Sunscape Curacao Resort, Spa & Casino - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Mambo Beach and Curaçao Sea Aquarium. Highlights at this beachfront property include 5 restaurants, a full-service spa and a private beach. .A relaxing day at Blue Mahoe Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, World Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub plus access to scuba-diving. 3 meeting rooms and a conference centre are among the business amenities offered. Other amenities include a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Marie Pampoen property, you'll be 14.2 km (8.8 mi) from Blue Bay.

What's nearby

  • Mambo Beach - 3 min walk - 0.3 km

Getting around

  • Willemstad (CUR-Hato Intl.) - 24 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Sun Club Bar - ‬2 min walk
  • ‪Sun Club Membership Lounge - ‬3 min walk
  • ‪Bliss The Berry - ‬7 min walk
  • ‪Caipirinha Bar Curacao - ‬8 min walk

About this property

Sunscape Curacao Resort, Spa & Casino - All Inclusive

Beachfront property with 5 restaurants and full-service spa
Sunscape Curacao Resort, Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunscape Curacao Resort, Spa & Casino - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Willemstad property.

  • 341 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunscape Curacao Resort, Spa & Casino - All Inclusive offers 341 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Blue Mahoe Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Similar properties

Exterior
Dreams Curacao Resort, Spa & Casino - All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
3.5 out of 5, Good, 581 reviews
The price is NZ$646
includes taxes & fees
1 Dec - 2 Dec
Dreams Curacao Resort, Spa & Casino - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water
  • Damario
  • Himitsu
  • Oceana
  • World Cafe

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Curaçao Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sunscape Curacao Casino
Sunscape Curacao Resort Spa & Casino All Inclusive
Sunscape Resort Spa & All Inclusive
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Sunscape Curacao Resort Spa & Casino - Curacao Willemstad
Sunscape Curacao Spa Casino All Inclusive Willemstad
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Spa Casino Willemstad
Sunscape Curacao Spa Casino
Breezes Resort, Spa And Casino - Curacao
Sunscape Curacao Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino Optional All Inclusive
Sunscape Curacao Resort, Spa & Casino - All Inclusive Willemstad

Frequently asked questions

What is the cancellation policy at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Sunscape Curacao Resort, Spa & Casino - All Inclusive on 2 Nov 2025 start from NZ$743.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive is a short 6-minute walk from Mambo Beach. Fun beach activities include snorkelling, scuba diving and fishing.

Is there a spa on site at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Blue Mahoe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive have a pool?

Yep, and guests love it! Sunscape Curacao Resort, Spa & Casino - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa and a nightclub. All guestrooms come with free minibar items and room service.

What makes Sunscape Curacao Resort, Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sunscape Curacao Resort, Spa & Casino - All Inclusive.

Is Sunscape Curacao Resort, Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sunscape Curacao Resort, Spa & Casino - All Inclusive is a hit with families.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive serve breakfast?

Yep, free buffet breakfast is offered daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, Sunscape Curacao Resort, Spa & Casino - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, pets are not allowed.

Sunscape Curacao Resort, Spa & Casino - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 248 out of 1012 reviews
Rating 8 - Good. 290 out of 1012 reviews
Rating 6 - Okay. 196 out of 1012 reviews
Rating 4 - Poor. 147 out of 1012 reviews
Rating 2 - Terrible. 131 out of 1012 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff fantastic! Rooms a bit out dated but fine. Look up restaurant hours daily because that can impact variety.
Stayed 5 nights in Jul 2025

8/10 Good

Kurn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were great and tasty. The rooms were comfortable and spacious. Great pool and beach area.The one downside was I felt on check-in there should have been assistance with bags to carry to your room. But overall, a great place!
Stayed 3 nights in Jul 2025

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
A mix of good and bad. Great beach and staff. The hotel is seriously lacking in certain things. The place is way understaffed and alot of things would be open one day then closed the next, including the swim up bar. The main bar had one bartender which is crazy. The buffet place for lunch was the worst ive ever seen in 45 plus years of traveling. They would run out of everything all the time and the food was.meh at best. The staff was GREATand made up for tge shortcomings. Oh and the a.c. and hot water in the rooms suck badly. The island itself is nice, just dont expect fine sand beaches.
Stayed 7 nights in Jul 2025

4/10 Poor

Florencia

Disliked: Staff & service
Cons: Staff was not welcoming and sometimes rude, food took long to be replaced at the buffet, drinks looked like juices not enough alcohol. Pros: Beach was perfect!!!!
Stayed 7 nights in Jul 2025

6/10 Okay

Cecilia

Disliked: Amenities
This resort is in extreme need of updates. There’s is nothing to do but swim, only 2 pools, one is a child’s pool. Only 2 bars, the one in the lobby is rarely open. The staff at the buffet are rude. There was a woman bartender that I wish I had her name, she worked in the lobby bar Friday, she was outstanding. The food at the buffet was horrible. The water in Curacao was breath taking. I chose this resort because the comments were good, very misleading.
Stayed 5 nights in Jul 2025

4/10 Poor

Christopher, Hondo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This resort was a disappointment. Many of the staff were not friendly. The food options for breakfast and the buffet were not good at all and we usually left the property to eat despite it being an all inclusive. The room was large in building 2 with good AC, but family members in another building had hot rooms. Nice beach, but cheap lawn chairs. I would stay somewhere else on a return trip.
Stayed 3 nights in Jul 2025

8/10 Good

Guy W

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated
Stayed 5 nights in Jul 2025

4/10 Poor

Kathy

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and the service person could not solve it. And the smell coming from the sewer near to the dining area was very noticeable. I have been here before and this was the first time experiencing both issues.
Stayed 3 nights in Jul 2025

6/10 Okay

Jeffrey

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The staff was awful at the grill restaurant. I left the next day. The hotel rooms are run down. Did not feel clean.
Stayed 3 nights in Jul 2025

2/10 Terrible

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Lisa Anne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk people very nice. Food servers very nice. I feel bad for them because the cooks are so slow. It took an hour and a half to get our food and when we got it, it was raw. (Fried fish) we watched and if a table complained they would find their ticket and cook their food. Two tables came and ordered after us and we watched as they complained they found their ticket and cooked their food. At the buffet, you have to ask someone to cook your pasta and heat up the sauce. When I did that the cook literally rolled her eyes at me. I waited about 10 minutes to get ice cream and then I finally walked away. Not even sure what they were doing. There is air conditioning but it doesn’t really work. We put it down as much as we could ( 66 degrees) and it just never got cold. The first room we were in had a light outside the balcony that was hanging from the ceiling from an electrical cord and it faced the glass door. Our room did not have a blackout curtain so the first night it looked like the sun was coming up all night. We did get a room change and it had blackout curtains and a normal light outside. But the AC was the same. The BEACH IS BEAUTIFUL!! If they would get some training for the cooks on how to expidite I think a lot more people would be satisfied. The place needs a little TLC. It could be amazing if they put some work into it. And again the severs and front desk people very nice. We checked in at the sun club room. AC was great in there.
Stayed 5 nights in Jul 2025

2/10 Terrible

Lindsey

Disliked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Evette Little

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful ocean access
Stayed 8 nights in Jun 2025

8/10 Good

Christopher, Kralendijk

Liked: Cleanliness
Its grounds are lovely and the beach great but it’s ageing and the rooms are tired. Staff are wonderful though and the menus in the restaurants are well prepared if limited.
Stayed 7 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great overall, laundry service is terrible

Overall, the stay was good. The room had a couple small cosmetic issues, but nothing that really matters. It's almost impossible to get anyone to answer the Sun Club phone extension. Consierge will answer regularly, but if you're a Sun Club member, they refer you to Sun Club again. My only serious conplaint was about laundry service. There is a $100 USD deposit on laundry service and the balance is credited to you once the service is done. After I paid the deposit, the service wasn't picked up for over 24 hrs and the Sub Club phone calls went unanswered. I had to take my laundry to the Sun Club for them to take to laundry. ANOTHER 24 hours later, I had to go back to the Sun Club desks because the calls went unanswered again. Housekeeping wasn't answering for them, so I was told to wait longer. "Nothing more can be done". Laundry was returned after 10pm. My laundry credit wasn't mentioned at checkout, I had to ask about it. They took my email address and I was supposed to receive an email to issue my balance. Still waiting on the email 8 days later. The facility is great, the staff is great, the food is all pretty good. Definitely enroll for the Sun Club and definitely go to the spa. Stay away from laundry service.
Stayed 7 nights in Jun 2025

4/10 Poor

Maria

Disliked: Property conditions & facilities
Our toilet was overflowing. We had to clean ourselves no one came. For almost 2 hours.
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The water at the resort was magnificent.
Stayed 5 nights in Jun 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD SERVICE, FRIENDLY PEOPLE
Stayed 3 nights in Jun 2025

2/10 Terrible

Maritza

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The restaurants are open, no AC and a lot of flies Also, we made reservation for a romantic dinner to celebrate our 43rd anniversary, supposed to be at 6:30 pm by the beach to look at the sunset, etc. and when we got there we found out that they forgot about it..... there was nobody there so we wanted to cancel right there and then by they told us that they were going to put us at another location and everything was going ok until it was almost 9 pm when the dinner arrive and when we ask the person taking care of us that why did it take so long she just apologized and said that the restaurant didn't know about our dinner - of course we didn't even eat.. we were not hungry anymore and that was it, my husband was so angry and ask to talk to management and wanted the money back ....after a few visits to the concierge going back and forth they were telling us not to worry, that we will get our money back, but we still don't have the money yet.
Stayed 7 nights in Jun 2025

6/10 Okay

Diane Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property with great facilities. With some improved management it would be fantastic. Why have a smoking policy if you're not going to enforce it. People smoke wherever they want and throw their butts everywhere - very sad and pathetic. The lunch buffet is awful, they clearly don't know how to present a good buffet. Food is not prepared - a delicious pizza will show up and when its gone, no more pizza. Lines waiting for burgers. The beach bar/restaurant is closed with no announcement. They have a great set up for the beach party - put a portable bar out there and you'll have more participation. Take the cell phones away from employees, they all stand around on them and basically ignore you until they are done doing what they feel is more important. Bar tenders are hit or miss, some are really grumpy. A very, very nice stay - just not great. But it could be!
Stayed 7 nights in Jun 2025

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was better two years again when we stayed there. The Coffee Shop machine was broken, water pipe broken, and no power. Dining options are limited, elevator was broken at one point in the high rise building. We had a ground floor room and the sliding glass door didn't lock. Alcohol is bottom shelf and the red wine is not good. Sunscape is not 4 stars it is a 2 star at best. The beach and pool are both nice, and the staff tries their best. The property has potential and was just bought by Hyatt which will be the 4th owner, and I hope they invest. It was a good stay but just lower your expatiations and enjoy it for what it is. It is not a Secrets or Sandals you get what you pay for.
Stayed 2 nights in Jun 2025

6/10 Okay

Chinh Dung

Travelled with family
Liked: Cleanliness
Food service is bad, I’m waiting more than 1/2hour for pan fire the eggs.
Stayed 4 nights in Jun 2025

4/10 Poor

joanne

Travelled with family
Disliked: Amenities, property conditions & facilities
Was very unhappy with my room it was supposed to be the honeymoon suite in the sun club I seen in pictures the room could have been updated with decor but it smelled like mildew and did have mold in bathroom and under air conditioner. Door to balcony was broken could not get it to lock I asked for a different room wasn’t much better. cleaning service and restocking of bar was not happening. Food was nothing to special was looking forward for some Caribbean food went to special dinner at a sun club only restaurant they put yellow mustard as salad dressing the best place To eat was the buffet the staff was nice very over worked it seemed most people don’t tip. I tip so I can understand why they aren’t to happy to service people. The beach and the water was beautiful I just wish they would update the rooms and get more staff
Stayed 7 nights in Jun 2025

2/10 Terrible

Michael

Stayed 4 nights in Jun 2025

2/10 Terrible

Marianna

We waited a long time after the proposed check in time to get our room that was reserved months in advance and paid for in full. We finally got a room that still smelled of fresh paint and had lingering fumes in the heat. And the next day a pipe burst and flooded the hall between the bathroom and front door in the middle of the night forcing us to move to an inferior room( not what we paid for). My suitcase was directly below it thankfully not ruining the dress I laid out.(just getting it wet) We were attending a wedding at the Sunscape and before the end of the ceremony we were unable to use our now new room because the key card didn’t work and there was a note to see the front desk. We were informed that they finally had another ocean view room available but at this point we were too inconvenienced to move again. Overall experience wasn’t pleasant but we did enjoy the location of the resort.
Cleaned up the water
Still leaking after we tried to dry the ceiling
Stayed 3 nights in Jun 2025