I always love staying at The Colonies. I had even stayed in this exact same unit the week before. I let them know about three issues with the room, but the didn't fix any of the issues, so now that there were 2 people staying, we had to share one shower because the 2nd bathroom shower wasn't working properly. (Yes, we know how to use the guest shower, so it wasn't us.) Luckily, we were able to fix the tv in the living room on this stay, but we still had to work the remote in an awkward way to get the tv to turn on and volume to go up or down. The dishwasher was still getting clogged up, so it was basically just recycling old water, which is gross. Also, the front door to the building had duct tape all over it so anyone could come into the building. Nothing extreme, I just wonder why they would put me in that building when it is definitely their slow season and there were plenty of options for other locations.
The staff also told me that I had to pay the Resort Fees, despite my reservation stating that I got my resort fee covered for 4 people during each day of my stay and I have never had an issue with this location before. Luckily, a hotels.com representative was able to get that refunded.