8/10 Good
Theressa
Travelled with partner
31 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
Both the Hotel and Casino were beautiful and very clean. Front desk staff Monica as well as the gift shop clerk (unfortunately I didn't get her name) were very friendly, and courteous. Both were very helpful. We did enjoy our 3 day stay and look forward to returning. However, The only negative thing would be that besides the two employees mentioned above, it did seem like most of the staff was not happy, the players club clerk who set us up, since we are new to the casino and how things worked, was not friendly or helpful at all. We had received some misinformation regarding playing and when we asked about it, this clerk was just miserable and didn't care to help make things right. The bar staff near the playing tables were either under staffed or just again miserable, several times we waited, in seats at the bar to be served, we were looked at but never approached until we actually stood directly in front of them. They were not helping other players at the time. One night we were paying for our drinks and the bartender stated she couldn't break the money we handed her...it's a casino, that was a really odd thing to say. We understood if she needed to get someone to break it but to just out of the blue say that and then actually wait to think about what she was going to do, she eventually took it and figured it out, it was just awkward. Again, for the majority of our stay, we had a great time. We are definitely planning future trips. Hope to see smiling faces more.
Theressa
Stayed 3 nights in Mar 2025
