10/10 Excellent
Katherine
Travelled with group
5 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations! We will definitely be back!
We simply cannot rave about this place enough. While the cost is rather high compared to other, more budget-friendly adults-only all-inclusive resorts, we can certainly attest that the customer service, hospitality, quality, drink choices and food are beyond compare. From the moment you set foot on the property you can tell that the staff are on top of their game.
Your information/accommodations are all prepped at the check-in time specified. There is no waiting in a lobby to check in at reception. Instead, you are escorted to the main lobby bar where the bartender asks your preference and makes a cocktail to your liking while your bags are whisked away to your villa. Your ambassador then meets you for a golf cart tour of the property before showing you to your villa.
From there, anything you need is readily available or within an ambassador call away via your personal, resort-provided mobile phone. Need a different liquor or beer selection for your villa or food delivered? Simply call your ambassador.
NEVER MISS OUT on a dinner at the Light House restaurant, the resort's own fine-dining locale. Each night features a different menu, and you will never leave hungry or disappointed.
And the staff are absolutely outstanding! Everyone from the first bartender we met (Nigel) to the Calypso Cat crew serving food/drinks at the beach/pool, to Andre and Gabby at the lobby and rum bars, to Ilania (wine sommelier) to Marco (the chef)...too many to name/count. BEYOND EXPECTATIONS!
Katherine
Stayed 7 nights in Jan 2024