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Macdonald Old England Hotel & Spa

4.0 star property
Georgian hotel with full-service spa and health club

Photo gallery for Macdonald Old England Hotel & Spa

Exterior
Deluxe Double Room, 1 King Bed (Feature) | Water view
Deluxe Room, 1 Double Bed, Balcony
Flat-screen TV
Superior Suite, 1 Double Bed

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
The current price is NZ$496
includes taxes & fees
18 Aug - 19 Aug

Explore the area

View map
23 Church Street, Windermere, England, LA23 3DF
  • Lake Windermere
    ‪1 min walk‬
  • Bowness Pier
    ‪2 min walk‬
  • World of Beatrix Potter
    ‪4 min walk‬

Room options

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed

Family Room, 1 Double Bed

7.8 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed

Family Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

About the area

Windermere

A family-friendly stay in Windermere awaits you at Macdonald Old England Hotel & Spa. Within steps you'll find Lake Windermere and Bowness Pier. Highlights at this Georgian hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The fine-dining restaurant, The Restaurant at Macdona, serves British cuisine and is open for breakfast and dinner. Terrace Lounge & Cockta is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, sauna and kids' swimming pool. 4973 square feet (462 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning full breakfast is served between 8 AM and 10 AM. There's also the convenience of self parking. .Within a 30-minute drive of this 4-property class Windermere hotel, attractions include Ullswater and Coniston Water.

What's nearby

  • Lake Windermere - 1 min walk - 0.0 km
  • Bowness Pier - 2 min walk - 0.2 km
  • World of Beatrix Potter - 4 min walk - 0.4 km
  • Windermere Jetty Museum of Boats, Steam and Stories - 10 min walk - 0.9 km
  • Blackwell, The Arts & Crafts House - 3 min drive - 2.7 km

Getting around

  • Windermere Station - 6 min drive
  • Manchester Airport (MAN) - 101 min drive

Restaurants

  • ‪The Pier Coffee Shop - ‬2 min walk
  • ‪The Lake View - Bowness - ‬4 min walk
  • ‪Trattoria - ‬5 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪The Albert - ‬3 min walk

About this property

Macdonald Old England Hotel & Spa

Georgian hotel with full-service spa and health club
Macdonald Old England Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4973 square feet (462 square metres) and includes conference space. A children's pool, a sauna, and a library are also featured at the family-friendly Macdonald Old England Hotel & Spa. Parking is available for a fee.

This 4-star Windermere hotel is smoke free.

  • 106 guestrooms or units
  • 4 levels
  • Conference rooms
  • 4973 sq ft of conference space
  • 462 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Macdonald Old England Hotel & Spa offers 106 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Windermere hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, Czech, English, French, Hungarian, Italian, Polish, Slovak, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8 AM to 10 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Terrace Lounge & Cockta
  • The Restaurant at Macdona

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,973 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Handrails in hallways (99 centimetre high)
  • Handrails in stairways (99 centimetre high)
  • Lift (183 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18.00 per person
  • Secured self-parking fee: GBP 25.00 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Old England
Macdonald Hotel Old England
Macdonald Old England
Macdonald Old England Hotel
Macdonald Old Hotel
Old England
Old England Hotel
Old England Macdonald
Old England Macdonald Hotel
Old Macdonald Hotel
Hotel Macdonald Old England
Macdonald Old England & Spa
Macdonald Old England Hotel & Spa Hotel
Macdonald Old England Hotel & Spa Windermere
Macdonald Old England Hotel & Spa Hotel Windermere

Frequently asked questions

What is the cancellation policy at Macdonald Old England Hotel & Spa?

Macdonald Old England Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Macdonald Old England Hotel & Spa?

As of 12 Aug 2025, prices found for a 1-night stay for 2 adults at Macdonald Old England Hotel & Spa on 18 Aug 2025 start from NZ$495.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Macdonald Old England Hotel & Spa?

Yep, Macdonald Old England Hotel & Spa has a secured self car park for GBP 25.00 per day.

Is there a spa on site at Macdonald Old England Hotel & Spa?

Yep, there is an onsite spa at Macdonald Old England Hotel & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Macdonald Old England Hotel & Spa have a pool?

Yep, and guests love it! Macdonald Old England Hotel & Spa has an indoor pool and a kids' pool. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Macdonald Old England Hotel & Spa?

Macdonald Old England Hotel & Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Macdonald Old England Hotel & Spa a romantic place to stay?

Couples spa treatments and garden-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Macdonald Old England Hotel & Spa.

Is Macdonald Old England Hotel & Spa family-friendly?

You bet! With amenities such as a children's pool, children's meals and an arcade, it's no surprise that Macdonald Old England Hotel & Spa is a hit with families.

Does Macdonald Old England Hotel & Spa serve breakfast?

Sure does, full brekkie is on offer daily between 8 AM and 10 AM.

Is there a free airport shuttle available at Macdonald Old England Hotel & Spa?

No, Macdonald Old England Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Macdonald Old England Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Macdonald Old England Hotel & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Macdonald Old England Hotel & Spa?

No, only service animals are allowed.

Macdonald Old England Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1000 reviews
Rating 8 - Good. 329 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Stayed 1 night in May 2025

2/10 Terrible

Aleksandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

The worst hotel we stayed in in a long time. 1. The parking is 25 per night - rip off. 2. They don't respond to messages. 3.The breakfast was sad and the service was slow. We had to wait 10 minutes to be sat down despite many empty tables (if you have mobility issues or are heavily pregnant, it's frustrating). 4. Food was unimpressive especially if you have dietry requirements. Our vegan breakfast was anemic and they didn't have dairy free butter/margarine. The waiters didn't bother cleaning the empty plates, so we had to pile them up. 5. The rooms were unbearably hot. 6. Bed and pillows were really uncomfortable. 7. If your room faces the street, be prepared for drunk people shouting and fighting underneath your window (we would have paid more had we known). 8. Bathrooms are really dated. 9. The water mixer wasn't working properly so we had cold and hot water coming out of the shower simultaneously. It's not a 4 star hotel. It's zero stars really. We wouldn't recommend and would never come back.
Stayed 2 nights in May 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, room comfort

Lovely stay but avoid breakfast

We stayed in a family suite. The room was great as were the grounds of the hotel. The only thing that let down our stay was breakfast. Even though we had to book our time slot we stood in a long queue to gain access and waited for quite a while before a staff member came to assist. Once seated we ordered tea/coffee and toast, after approx 15 mins we were then asked what hot breakfast we would like- we still hadn’t received our tea or toast. By the time we eventually got our breakfast 40 mins after we entered our tea was cold. I would stay again but wouldn’t have breakfast.
Stayed 1 night in May 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a prime position beside Windermere . Comfortable rooms , very friendly staff . Good breakfast . Furnishings a bit tired I am afraid . It’s our second stay and we will be back. Only downside really for us is our adult son is wheelchair bound and although his room was brilliantly arranged for him the lift near his room was broken so he could not get in and out of the room without the help of a strong person .
Stayed 4 nights in May 2025

10/10 Excellent

Alan Sellers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Rachael

Stayed 2 nights in May 2025

10/10 Excellent

Lauren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent :-) thank you!
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Lovely Break

We had a very enjoyable stay beds very comfortable, rooms fully equipped pool was beautiful
Stayed 1 night in Apr 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Cerny

Liked: Cleanliness, staff & service, room comfort
Great last minute stay, lovely breakfast, helpful staff
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional hotel with beautiful room and great breakfast. Very helpful staff. Highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Laura

Great service great hotel attentive staff helped us with everything we needed. Can’t wait for possibly coming again.
Stayed 2 nights in Apr 2025

4/10 Poor

Yasmin

Travelled with family
On arrival the hotel was very cold.The room was freezing and so cold had to ring reception for extra blankets and to turn heating on. The spa was nice but had no towels on arrival and they refused to change my robe as it was wet for the following day very strange. Just wasn’t that feel of luxury stay.breakfast was poor with a small full English and only spreadable butter option.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot to stay on lake windermere
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Liked: Staff & service
Disliked: Property conditions & facilities

Very tired room

Stayed for 1 night in a room overlooking the lake … Beautiful view but the room was very tired and needs updating. ( see pictures ) Old furniture which is worn away - headboard worn away - window needs repairing. Word of warning parking is £25 !!!! Not a secure car park as barrier rises on exit so anyone could exit with your car … Breakfast was ok - not sure why some items on the menu are a £5 supplement … seems steep when you’re paying premium price already. Overall an OK Hotel - paying for the Hotel being in the middle of Bowness not the facilities as they need a refurb
Stayed 1 night in Apr 2025

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location restaurant, lounge and bar overlooking the lake. Room lovely very comfortable bed & pillows. Thought the surcharge on certain breakfast items a bit unnecessary when paying £200 per night. Drinks expensive in the bar but that’s normal these days !
Stayed 1 night in Apr 2025

4/10 Poor

Paul

Business traveller
Disliked: Staff & service
Poor service v previous visits Won’t be returning
Stayed 1 night in Apr 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Family time

Brilliant location and pool area really nice had a really good time. The car park is well overpriced just park next carpark half the price.
Stayed 2 nights in Apr 2025

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Traditional hotel which could do with a facelift
Stayed 1 night in Apr 2025

4/10 Poor

Alex

Disliked: Staff & service, property conditions & facilities, room comfort

A stay where every little thing was wrong

Arrived at the hotel to be informed the car park was 4 streets away in an open car park. Although it needed a fob to raise the barrier on entry you could just drive at the barrier to exit. As the car park was completely open this was in no way secure. On the subject of the fob, these had to be collected and returned to reception each time you returned with your car, which required driving to the hotel, parking on the street outside, collecting the fob, then drive to parking. Madness. Especially with the hotel advertised as having parking. The £25 parking fee was more expensive than some of the town car parks. Would question what I was paying for??? On to the room. That should never have been a room. A box room at the top of a flight of stairs. Badly fitted door so every person passing or using the stairs could be heard. As this was the main staircase didn’t exactly lead to a relaxing stay. Simple things like tv remote missing. No way of contacting front desk or reception. Resorted to ringing the hotel on mobile. Reception no answer. Walked down to reception. Staff just stood there oblivious to phone call. Asked about the remote. Told they’d check the spare stock and sort it. Nothing further heard on this. The looked to order room service, told to go to bar, fair enough, ordered at the bar. Pizza and Chips. Turned up a while later c 30-40 minutes. Chips fine. Pizza base not cooked. On check in I’d asked about the pool to be told not open hours advertised. CO 2day early!
Stayed 3 nights in Mar 2025

8/10 Good

Charlotte

Stayed 1 night in Feb 2025