Wooroonooran National Park Tours and Activities

I was allowed early check in which was amazing. Rooms are beautiful and very clean. The pools are big, clean I think the best part was the really friendly , approachable staff and management. I had a wonderful stay and will be back

Perfect central location

Mandalay was a very comfortable place to stay. The units are a bit older now and in need of a spruce up. Advertising as luxury is a bit of a stretch. The apartment was quite well equipped and was very clean. The pool area was lovely but not as big a pool as some other places. The location of the property is excellent!! The staff were very nice. We had a back apartment but it would have been nicer at the front overlooking the pool and not looking out to the main road. Although it’s a pretty quiet main road. I would definitely recommend people stay at the Mandaly if they want a clean, comfortable and convenient stay.

We stayed for 1 night and enjoyed ourselves. The pool area was great, and the restaurant produced nice food. I thought the rooms were a great set up, and was nice to have seperate rooms for the kids. That being said, the lounges are tiny and not comfortable. The gym is sub par and felt the reception could be more friendly. When we arrived, the staff continued their personal conversation instead of greeting us. We stood there for an uncomfortable time before we were acknowledged. The same happened again the next morning when we went to reception to get a gym pass. The lady spent far too long talking to staff about a document. Surely, if they were customer service orientated, she would have told her staff to hold on for a second while she asked us what we needed... I actually had to jump in after a few minutes, and say "I dont mean to be rude, but we are just chasing a gym pass...". I then felt she hesitated to give it to is, considering we were checking out later that day. The wifi is also unreasonable. 2gb a day. And its slow. I turned it off and found normal reception faster. Overall, its nice enough, and we'd stay there again if the price stays competitive.

just not overly happy with the service and the villa with the price that i paid. dont think i would stay again