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Barceló Maya Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Barceló Maya Palace - All Inclusive

Relax by the central pool surrounded by palm trees and thatched-roof structures.
Relax by the resort's central pool, surrounded by lush greenery and palm trees, with a water slide for added fun.
Guests can enjoy a warm welcome in our spacious lobby, featuring a central buffet table and high ceilings.
Relax in our spacious lobby with comfortable seating, high ceilings, and beautiful artwork.
Stunning hotel with a grand pavilion surrounded by lush gardens and palm trees.

Popular amenities

The current price is NZ$432
includes taxes & fees
24 Aug - 25 Aug

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(214 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within steps you'll find Xpu-ha Beach and Oasis Beach. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, water park and nightclub. 2347 square feet (218 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4.5-property class Xpu-Ha property include Akumal Beach and Xplor Theme Park.

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 2 min drive - 2.9 km
  • Puerto Aventuras Marina - 3 min drive - 3.2 km
  • Dolphin Discovery - 4 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Mirador Buffet - ‬8 min walk
  • ‪Carey Lobby Bar - ‬8 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Bar Mojado Beach - ‬16 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 2347 sq ft of conference space
  • 218 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

English, Spanish

Similar properties

Relax by the central pool or unwind on the beach, surrounded by palm trees and sun loungers.

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,004 reviews
The price is NZ$398
includes taxes & fees
4 Aug - 5 Aug
Barceló Maya Colonial - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Maya Palace - All Inclusive?

As of 31 Jul 2025, prices found for a 1-night stay for 2 adults at Barceló Maya Palace - All Inclusive on 24 Aug 2025 start from NZ$427.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive is a short 1-minute walk from Xpu-ha Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Barceló Maya Palace - All Inclusive?

Yep, U-Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Barceló Maya Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Barceló Maya Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Palace - All Inclusive a romantic place to stay?

A private beach and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Palace - All Inclusive.

Is Barceló Maya Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Palace - All Inclusive is a hit with families.

Does Barceló Maya Palace - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Maya Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Maya Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Palace - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1209 out of 1886 reviews
Rating 8 - Good. 399 out of 1886 reviews
Rating 6 - Okay. 156 out of 1886 reviews
Rating 4 - Poor. 65 out of 1886 reviews
Rating 2 - Terrible. 57 out of 1886 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Halyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2025

10/10 Excellent

Aujin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resort in Mexico
Stayed 6 nights in Apr 2025

10/10 Excellent

Dennis

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was outstanding! Was a little frustrated with the fact we couldn’t get reservations we wanted for our large group of family and friends. Otherwise it was an outstanding resort!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Farooq Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun!
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ttttt
Stayed 7 nights in Apr 2025

10/10 Excellent

alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Preet Sachinee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was top notch. The staff was friendly and welcoming. The food at the buffet was repetitive but delicious none the less. The rooms were well maintained, minor upgrades required. Loved the experience alltogether and I would definitely go again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Haley

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Steven Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort but the food isn’t good. The buffet food just isn’t what you’d expect from a 5 star resort. We went to La Brasserie dining restaurant which was superb but La Fuente restaurant was poor. I ordered the traditional paella and it was just yellow rice topped with shrimp. And the shrimp had no taste.
Stayed 8 nights in Apr 2025

10/10 Excellent

Tania Lizzette

Stayed 7 nights in Apr 2025

10/10 Excellent

Iryna Viktorivna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loves this place, everything was amazing
Stayed 7 nights in Apr 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the restaurants and the beautiful seaside walking paths. The whole resort was extremely well-maintained and clean, and the service everywhere was excellent. I will definitely be back soon.
Stayed 7 nights in Apr 2025

10/10 Excellent

Glenn Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at many resorts along the Mayan Riviera in the past 20 years and this is easily in our top 3. Would definitely come back. Pool, Beach, and food were great. This is an extremely large resort (actually 6 resorts combined). The bus was OK to get around but would prefer they also add carts as wait times were sometimes fairly long. Had VIP access which IMO should include more free or greatly reduced activity charges like for the water park, bowling, or go carts instead of having to pay extra for them.
Stayed 5 nights in Apr 2025

2/10 Terrible

Alex

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Worst place we have ever stayed. The staff at the front desk are so incompetent. They took two hours to check us in with screaming kids. There are tons of hidden extras fees. There is no transportation included from the airport. The food was never fresh. The entertainment was TERRIBLE or non-existent and there were zero activities for kids besides the pool.
Stayed 7 nights in Apr 2025

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great! One of the best I have been to and would highly recommend. Only downside was that people would wake up in the middle of the night and put towels on the chairs so that they were already all reserved before 6am.
Stayed 7 nights in Mar 2025

6/10 Okay

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Lynsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Lots of things to do and see. Abundant wildlife, turtles, deer, iguanas, coati and agouti. Food was excellent! We loved the seafood restaurant the best.
Stayed 6 nights in Apr 2025

8/10 Good

Mohammed

Stayed 6 nights in Apr 2025

8/10 Good

Leon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 3rd time staying at Barcelo Maya, but will probably be the last. The beach & pools are fantastic. The room (this time at the Palace) was good, not quite as nice as the Riviera. Drinks at the pool were below average (very syrup-y, didnt use real juice in most drinks). Ok if you only drink beer (not us). My main disappointment was the quality of the food. Food at the buffetts was rarely hot, lacked flavor to just bad tasting altogether. This resort has plenty of dessert options, unfortunately very few were any good. Got worst case of food poisoning after dinner one night, & spent the next day and a half in bed. Not how I wanted to spend my vacation. Another guy in our group also got food poisoning. While I absolutely love the beach and pools at this resort (and highly recommend the rooms at the Riviera), the god-awful food will be the reason I stick with Xcaret next time I come to Mexico.
Stayed 7 nights in Apr 2025

10/10 Excellent

Meredith, Everett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait to go back! Fantastic pools with waterslides that the kids loved because they were nice and fast! Amazing snorkeling right off the beach with turtles and fish! Great buffets that even had a vegetarian section (yay!). We also appreciated the Coral Grill buffet that was open when the others were closed. Our room and bathroom were very spacious, and we valued all the bottled water. The a la carte restaurants for the most part weren't really a good match for us, except for the Tokyo teppanyaki restaurant. Quote from our 10 year old daughter: "best meal of the trip!" Not only was it entertaining, but the food was phenomenal! Terrific tofu! (be sure to reserve early to get a spot during your stay, and they do enforce the dress code for adults) The nightly entertainment was fun, and my daughter especially was a fan of the kids karaoke. (be sure to get there 15-20 minutes early so you can score a spot to sing) The breadth of options you have access to across all the Barcelo Maya resort is a plus (be sure to bring your walking shoes so you can cover the distances unless you want to wait for the complimentary resort bus)
Stayed 9 nights in Apr 2025

8/10 Good

Cody Alan

Stayed 11 nights in Apr 2025

10/10 Excellent

Elnata

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and many options
Stayed 5 nights in Apr 2025

6/10 Okay

Anna Brittany

Travelled with family and small children
Liked: Cleanliness, amenities
Was average
Stayed 6 nights in Apr 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our first experience with taking our kids (ages 8, 6, & 4yo) to an all-inclusive resort, and overall, it was a decent vacation experience, but we do not plan to return to the Barcelo resorts. We had fun swimming at the various pools (but no hot tub which sucked), the food was decent, and the beach was fun; however, the resort staff offered no help outside of the dining area. The complex is huge, but there was no tour or explanation of services at arrival (a first for us at a resort) and the "resort guide" provided by a QR code provides nothing informative. Typically, on vacation, I will book a spa day and we'll do a few excursions, but it felt like it took so much effort on our end trying to figure out how to do those things, we didn't do any of it. The only time the staff put effort into anything "extra" for us, was when they tricked us into a sales pitch for a membership - I won't elaborate on details, but let's just say over an hour of time wasted on a BEAUTIFUL day, midday w/ 3 HANGRY and tired kids. That same night, we got locked out of our room due to a dead battery, and it took over an hour to get someone to fix it - so, we had 3 exhausted kids sitting outside the room at 9:30pm with nothing to do bc everything is shut down by then. No apologies or consideration for the inconvenience. The only reason it wasn't a bad vacation is because we chose to make the most of it and our kids still had fun, but they've never experienced anything else.
Stayed 7 nights in Apr 2025

8/10 Good

ERICK MARTINEZ

Stayed 5 nights in Apr 2025