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Barceló Maya Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains
3 outdoor pools, pool loungers
Gazebo
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬
  • Place, Puerto Aventuras Marina
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(249 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • Garden view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Rainfall showerhead
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within just a 15-minute stroll, you'll find Ecopark Kantun Chi and Cenote Cristalino. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, water park and nightclub. 2347 square feet (218 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Xpu-Ha property include Puerto Aventuras Marina and Akumal Beach.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.8 km
  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Cenote Azul - 3 min drive - 1.8 km
  • Puerto Aventuras Marina - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Capri - ‬5 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Carey Lobby Bar - ‬8 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 2347 sq ft of conference space
  • 218 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Palace - All Inclusive?

The closest beach to Barceló Maya Palace - All Inclusive is Half Moon Bay (11.8 km).

Is there a spa on site at Barceló Maya Palace - All Inclusive?

Yep, U-Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Barceló Maya Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Barceló Maya Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Palace - All Inclusive a romantic place to stay?

A private beach and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Palace - All Inclusive.

Is Barceló Maya Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Palace - All Inclusive is a hit with families.

Does Barceló Maya Palace - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Maya Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Maya Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Palace - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1380 out of 2133 reviews
Rating 8 - Good. 469 out of 2133 reviews
Rating 6 - Okay. 161 out of 2133 reviews
Rating 4 - Poor. 61 out of 2133 reviews
Rating 2 - Terrible. 62 out of 2133 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean spacious room, comfy bed, overall helpful stuff, nicely kept grounds. Drinks hit or miss, only restaurants bartenders give you drinks in a proper glass. Restaurant food very good considering you're in Mexico and staying at low budget resort. Beautiful pools, unbeatable snorkeling right of the beach.
Stayed 7 nights in Oct 2025

10/10 Excellent

Deyanira

Stayed 5 nights in Oct 2025

10/10 Excellent

Tatiana, Sacramento

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were very pleased with the Barcelo Maya Palas. Our room was clean, the service was excellent, and the staff was very friendly. I would have liked to have had more information about all the hotel services and the spa upon check-in.
Stayed 10 nights in Oct 2025

8/10 Good

Ahmad

I like it 😁
Stayed 8 nights in Oct 2025

10/10 Excellent

TATYANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 9 nights in Oct 2025

2/10 Terrible

Haneen

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t recommend very outdated and staff wasn’t well trained at all. Waste of money rather go somewhere else
Stayed 5 nights in Oct 2025

10/10 Excellent

Halyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Oct 2025

10/10 Excellent

Vera

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My most favorite place, love to come back.
Stayed 10 nights in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The place is gorgeous
Stayed 7 nights in Oct 2025

10/10 Excellent

Dayami, Tampa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Barceló Hotel was an amazing experience! We love everything there: the cleaning, staff, food, drinks, services and plus. We loved our vacation in the Barceló Maya Palace!
Stayed 4 nights in Oct 2025

10/10 Excellent

carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, treated royally, lots to do on grounds
Stayed 27 nights in Sep 2025

8/10 Good

Chelsey

Stayed 1 night in Oct 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Tomasz, Garfield

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Krisherm Dimitiman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, hospitable staff, wonderful amenities and safe place to relax and enjoy with the family. They truly made my husband and mother in law’s birthday celebration memorable.z
Stayed 4 nights in Oct 2025

10/10 Excellent

Diana, Fort Sill

Stayed 6 nights in Jul 2025

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs some updating but it is still very nice and clean. The beach is wonderful, some rocks but no problem Speciality Restaurants are top Staff is great
Stayed 7 nights in Oct 2025

10/10 Excellent

Gloria Araceli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and friendly. Facility is very clean and tidy. Food is great and location is great. Will be my go to
Stayed 6 nights in Oct 2025

10/10 Excellent

Kristina, Rochester

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth stay at the Barcelo resort. The facility is beautiful and very comfortable. I'll definitely be coming back, thanks to their excellent service and great atmosphere! We were served every day by Helinda, Ismail, Belisario at Coco bar who were charming and very good professionals, making cocktails according to our preferences. The staff is friendly and the food is excellent. Book dinners in specialty restaurants very easy, We enjoyed the food in Mare Nostrum as well as in Tokio restaurant. Very comfortable and beautiful rooms well cleaned and restocked daily. I am of the opinion that enabling check in online would speed up the check in process, in my opinion the process is a bit slow upon arrival. And another small complaint that the beds in the rooms are for replacement.
Stayed 8 nights in Oct 2025

6/10 Okay

oleg

Very bad hair shampoo get your own, but ocean is really good
Stayed 9 nights in Oct 2025

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing is that it’s old hotel, everything else is very good
Stayed 7 nights in Oct 2025

8/10 Good

Carolyn Belle

Stayed 7 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this Resort with my 3 kids 7,9,11 and my elderly father. Stayed in a Hacienda Room, it was enough space. Only thing that can be better is the buffet, food was just okay. The other dining options better food. Overall, fantastic in all areas, staff are friendly, passionate, the place felt safe, clean and many options for kids throughout.
Stayed 7 nights in Oct 2025

8/10 Good

Anatoliy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Barcelo Maya Palace resort. I would definitely come back to this place. Overall great experience.
Stayed 9 nights in Oct 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
This property is great. Has wonderful restaurants and buffets. Love the beach and sea life able to see while snorkeling. Everyone is very helpful.
Stayed 7 nights in Oct 2025