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Barceló Maya Palace - All Inclusive

4.5 star property

Photo gallery for Barceló Maya Palace - All Inclusive

A resort with a large central pool, palm trees, and a thatched-roof building.
An outdoor dining area with wicker furniture and tables set for dining, overlooking a beach with palm trees and the ocean.
A couple embracing on a beach with palm trees and a clear sky.
A spacious living area with a large window offering a view of the ocean, a dining area with wooden furniture, and a cozy seating area with a fireplace.
An aerial view of a resort with a beachfront, palm trees, and a large building with a yellow dome.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Parking included
The current price is NZ$554
includes taxes & fees
15 Aug - 16 Aug

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬

Room options

View all photos for Junior Room

A hotel room with two beds, a TV, a ceiling fan, a desk with a lamp, and a view of the outdoors.

Junior Room

8.4 out of 10
Very good
(266 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront (Premium Level)

A hotel room with a large bed, a desk, a television, and a balcony with a view of the outdoors.

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, Pool View (Premium Level)

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoor area.

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Presidential Suite, Oceanfront (Premium Level)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within just a 15-minute stroll, you'll find Ecopark Kantun Chi and Cenote Cristalino. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, water park and nightclub. 2347 square feet (218 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Xpu-Ha property include Akumal Beach and Xpu-ha Beach.
View more Resorts in Xpu-HaOpens in a new window

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.8 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Ecopark Kantun Chi - 14 min walk - 1.2 km
  • Cenote Azul - 3 min drive - 1.8 km
  • Puerto Aventuras Marina - 3 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Capri - ‬5 min walk
  • ‪Tropical Buffet - ‬8 min walk
  • ‪Beach Buffet - ‬15 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 2347 sq ft of conference space
  • 218 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Similar properties

Aerial view
Barceló Maya Colonial - All Inclusive
Xpu-Ha
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,003 reviews
The price is NZ$423
includes taxes & fees
10 Aug - 11 Aug
Barceló Maya Colonial - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Maya Palace - All Inclusive?

As of 30 Jul 2026, prices found for a 1-night stay for 2 adults at Barceló Maya Palace - All Inclusive on 15 Aug 2026 start from NZ$554, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Palace - All Inclusive?

The closest beach to Barceló Maya Palace - All Inclusive is Akumal Beach (13.4 km).

Is there a spa on site at Barceló Maya Palace - All Inclusive?

Yep, U-Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Barceló Maya Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Barceló Maya Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Palace - All Inclusive a romantic place to stay?

A private beach and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Palace - All Inclusive.

Is Barceló Maya Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Palace - All Inclusive is a hit with families.

Does Barceló Maya Palace - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Maya Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Maya Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Palace - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1418 out of 2176 reviews
Rating 8 - Good. 470 out of 2176 reviews
Rating 6 - Okay. 166 out of 2176 reviews
Rating 4 - Poor. 60 out of 2176 reviews
Rating 2 - Terrible. 62 out of 2176 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Cristin Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly with areas for adults and kids to enjoy together or separately. Friendly staff and absolutely pristine grounds. We love this resort and have been return customers yearly!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Goorgen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Rhina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The pool is super big and nice. I would definitely give this property 5 stars.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top draw holiday, could not fault anything. Clean, superb staff, great pools, top facilities. Would highly recommended for everyone.
Stayed 12 nights in Apr 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness
Excellent service, friendly staff, clean rooms, nice and pleasant atmosphere.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Latresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely clean and decor #1. Definitely a beautiful place to stay.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this resort. I would suggest staying in the palace to be able to go to all the others. The Mayan Mall was really fun for the whole family between bowling, arcade, ice skating, etc. The staff was extremely friendly, my kids and I all had a wonderful time.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Chad Norman

Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, amenities and staff
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for families traveling with younger kids. The main pool is fantastic, and having the smaller water park area for young kids is great. For adults or those with older kids, you may want to look at another property on premise that is more geared for their age / closer to water sports.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful! The staff make the stay amazing :) Pools and beach are gorgeous!
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Carla Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort with multiple pools and restaurants. It never felt crowded even though we visited during spring break. Family friendly with lota of incluided activities.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a lovely setting. Everything was easily accessible and well kept.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Richard J

Liked: Cleanliness, amenities, property conditions & facilities
Good rooms, amenities, great beach and snorkeling.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Parents loved it, great place to stay
Stayed 15 nights in Dec 2025
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Barcelo Maya Palace. We love having so many options and being able to play at each of the resort's pools, water slide parks, and beaches. The resort's location is also so nice and close to the Xplor and Xel-ha parks. One disappointment this visit was we weren't able to get a reservation at the teppanyaki restaurant, even thought we inquired when we were checking in.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Albert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are great, the food was excellent. We've been there before and we will return again
Stayed 8 nights in Feb 2026
Verified

4/10 Poor

August

Liked: Cleanliness, amenities
Disliked: Staff & service
Booked a trip through Expedia
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Our second trip. Everyone and everything was great!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Milan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, serving the room every day.
Stayed 13 nights in Jan 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The Palace Barcelo Maya is great. We've been several times and always find great staff and clean facilities.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alexis Orlando Roa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, it has everything you need to enjoy with the family and especially the children
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was honestly one of my best experiences in Mexico so far. Loads of activities for the kids, food was a solid 8/10 most days and swimming with the turtles was amazing, staff was also very helpful. We travelled with a group and found it easy to get around. Definitely would recommend and plan to go back in the near future. My only concern which is pretty minor was the smell of the pool bar bathrooms.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Ndoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything pass expectations we definitely go back again
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up bar was great. The staff was exceptional and courteous. So relaxing and beautiful. Would go back right away if I could.
Stayed 5 nights in Feb 2026