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Hotel Helvetia

Property class: 3

Photo gallery for Hotel Helvetia

A breakfast buffet with bread, pastries, and various condiments.
A cozy living room with a beige sofa, a wooden coffee table, and a television on a stand.
A staircase leading to a hotel entrance with a sign reading "Willkommen" and a coat of arms.
A restaurant entrance with a glass door, a wooden key rack, and various signs including one for 'HolidayCheck 2017'.
A balcony with seating and a view of a mountain.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Single Room

A hotel room with a bed, a desk, a television displaying 'Skibaden', and a lamp.

Single Room

7.6 out of 10
Good
(11 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Twin Room

A hotel room with a wooden bed, a bedside table with a remote control, a pitcher, glasses, and a bowl. There are two framed pictures on the wall.

Economy Twin Room

7.4 out of 10
Good
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A neatly made double bed with a blue blanket, two bedside tables with lamps, and two framed pictures on the wall.

Standard Double Room

  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with a bed, a small table with a cup, a chair, and a television on a stand.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a wooden bed, a desk with a chair, a window with curtains, and two framed pictures on the wall.

Family Suite

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds
  • Free Wi-Fi

About the area

Zermatt

Hotel Helvetia puts you in the heart of Zermatt, within just a 10-minute stroll of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. Highlights at this ski hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, Restaurant Helvetia, serves Thai cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and ski storage. Each morning free breakfast is served. .With a stay at this 3-property class Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.1 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Mountaineers Cemetery - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Whymper-Stube - ‬1 min walk

About this property

Hotel Helvetia

Hotel Helvetia helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Ski equipment storage
  • Ski equipment rentals
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Corner/local shop
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Helvetia offers 14 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Helvetia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Helvetia?

Hotel Helvetia offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is Hotel Helvetia family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, it's no surprise that Hotel Helvetia is a hit with families.

Does Hotel Helvetia serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7 AM to 9:00 AM.

Is there a free airport shuttle available at Hotel Helvetia?

No, Hotel Helvetia does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Helvetia?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Helvetia?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Hotel Helvetia?

No, pets and service animals are not allowed.

Hotel Helvetia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 819 reviews
Rating 8 - Good. 311 out of 819 reviews
Rating 6 - Okay. 205 out of 819 reviews
Rating 4 - Poor. 75 out of 819 reviews
Rating 2 - Terrible. 51 out of 819 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
Charming hotel. The service personnel was top tier and location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast to start out a day at the mountains.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple chalet style lodging with typical fare for European breakfast. The view is superb if you are on the top floor
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Good coffee. Staff is very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ryan

Liked: Cleanliness
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Maria Rozetta

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain view is stunning. Staff are helpful
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Staff was fantastic
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Rory

Liked: Staff & service
Disliked: Amenities
Staff were helpful but facilities very limited. Good as a bed and breakfast.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness
Great location and adequate rooms with no frills. Main problem for us was lots of narrow winding stairs and no elevator. With suitcases that was an ordeal coming and going. Nice restaurant on the premises.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Saleem

Liked: Cleanliness
Disliked: Staff & service, amenities
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

VISHAL

Liked: Cleanliness
Disliked: Staff & service, amenities
Value for money; staff response or welcome ; breakfast; room axtually everything was below par
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ratna

Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and staff is very friendly. The hotel has no elevator and the stairs are quite steep. Large luggage can be a challenge. Breakfast is wonderful and fresh. Overall, the hotel is wonderful for traveler on a budget.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

keat chow

Breakfast average should have more warm food
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly in a central location. Comfortable room with good amenities and a nice breakfast.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Eric

Liked: Cleanliness
Positives, it is right on Main street, great location. Room was clean but small…. No elevator so be prepared to haul up luggage possibly 4 floors. No on site staff other than cleaning staff, just a phone to call for any needs.
Stayed 2 nights in Feb 2026