Zimbali Coastal Estate accommodation from NZ$92

We had a lovely stay, but a couple of problems too. We didn't receive the codes for entry or exit to the resort, this caused problems getting in and out and was long winded and very inconvenient to get the codes whilst holding up traffic at the gates. At times it was almost impossible to get through to the receptions staff on the phone number provided & at one point I had to keep trying to get through for nearly an hour. In this instance we had been told that towels would be sent down to the Valley of the Pools because they weren't available when we were leaving on the shuttle, but were told towels would be sent down there for us. It took well over an hour of trying to get through on the phone and then trying to get a definitive answer about when we would get them, in the meantime we couldn't really use the pools. Internal communication seems to be a problem and maybe not enough staff to answer the calls and help the guests, this was disappointing and very inconvenient & frustrating. The room was lovely and spacious though and we had amazing views from the 2 balconies. The shuttle staff were excellent and very informative & helpful. It may be an idea though to tell guests that they can't drive themselves to the other areas in the resort, you need a tag to enter and park, so we had to go back and re-park the car and organise a shuttle. Overall it was a nice stay but a few improvements could be made.