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citizenM Zürich

4.0 star property
Lakefront hotel with a restaurant, 3-minute walk to Bahnhofstrasse

Photo gallery for citizenM Zürich

Lobby sitting area
Lobby sitting area
View from property
Meeting facility
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Business services
  • Bar
The current price is NZ$416
includes taxes & fees
20 Feb - 21 Feb

Explore the area

View map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Lindenhof
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Fan
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Fan
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Fan
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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Sorell Hotel Rütli Niederdorf Zürich

Old Town Zürich
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$447
includes taxes & fees
28 Feb - 1 Mar
Sorell Hotel Rütli Niederdorf Zürich

About the area

Zürich

CitizenM Zürich puts you in the heart of Zürich, within just a 10-minute stroll of Bahnhofstrasse and Paradeplatz. Highlights at this hotel include in-room free WiFi, iPads and Smart TVs. .The restaurant, canteenM, is open for breakfast, lunch and dinner. CanteenM bar is the hotel's own bar. Business amenities include 5 meeting rooms, a 24-hour business centre, and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Sights within a 10-minute walk of this 4-property class Old Town Zürich hotel include Fraumuenster and Helmhaus.

What's nearby

  • Bahnhofstrasse - 2 min walk - 0.2 km
  • Paradeplatz - 4 min walk - 0.4 km
  • Lindenhof - 5 min walk - 0.4 km
  • Fraumuenster - 6 min walk - 0.6 km
  • Zurich Town Hall - 6 min walk - 0.6 km

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 9 min walk
  • Zurich Airport (ZRH) - 30 min drive

Restaurants

  • ‪Haus Hiltl - ‬3 min walk
  • ‪Babu's Bakery & Coffeehouse - ‬2 min walk
  • ‪Le Cèdre Maurice - ‬3 min walk
  • ‪Restaurant Enja - ‬4 min walk
  • ‪Bar 45 - ‬4 min walk

About this property

citizenM Zürich

Lakefront hotel with a restaurant, 3-minute walk to Bahnhofstrasse
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly citizenM Zürich.

This 4-star Zürich hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 2019
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Zürich offers 160 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. Smart televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (85 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

What is the cancellation policy at citizenM Zürich?

CitizenM Zürich offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Zürich?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at citizenM Zürich on 20 Feb 2026 start from NZ$401.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Zürich?

The closest beach to citizenM Zürich is Mythenquai Beach (2.1 km).

What makes citizenM Zürich a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Zürich.

Does citizenM Zürich serve breakfast?

Yeah, buffet brekkie is on offer daily from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at citizenM Zürich?

No, citizenM Zürich does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Zürich?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at citizenM Zürich?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Zürich?

No, only service animals are allowed.

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 829 out of 1152 reviews
Rating 8 - Good. 210 out of 1152 reviews
Rating 6 - Okay. 71 out of 1152 reviews
Rating 4 - Poor. 21 out of 1152 reviews
Rating 2 - Terrible. 21 out of 1152 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 6 nights in Oct 2025

10/10 Excellent

Rocio

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly helpful staff, great stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday in Central location, close to train station.
Stayed 1 night in Oct 2025

6/10 Okay

Magracia

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed in Citizen M in another country and it is the same as expected. Although this time, this place is not as centrally located, but it’s still okay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have breakfast.
Stayed 3 nights in Oct 2025

6/10 Okay

Loo

Business traveller
Liked: Property conditions & facilities
Clean room big bed, but the price of room per night is too over than market price.
Stayed 1 night in Oct 2025

10/10 Excellent

Martha

Stayed 1 night in Sep 2025

6/10 Okay

Randal, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are lots of positive reviews about this hotel but I was very disappointed. Signage isn't obvious for where the check-in desk is. Turns out it's in another room and it's a kiosk with a few iPads. There was nobody there so I had to ask somebody working at the bar. It was cumbersome working through the screens. I wasn't the only one having a problem. If multiple people need help checking in that tells you it's not very intuitive. Give me a person behind a check-in desk every time. The room has one king bed up against the wall meaning only one side can be used to enter/exit the bed. The person sleeping against the wall has to crawl over the other person to enter/exit. Not everybody staying here is a couple. It's a bizarre configuration. Light controls are not intuitive. There doesn't seem to be a way to turn on individual lights. Coming into a dark room the main switch only lights up a faint area under the bed; you have to fumble your way to the nightstand and find the iPad. There is no light switch by the bathroom, you have to engage the iPad. The iPad TV guide only lists station call letters, it doesn't show a guide of what's playing now. You have to pick every channel and hope it has something interesting. USB A port did not work. You can't shower without the light affecting the person still sleeping because there is only a sheer curtain separating. This hotel is best suited for a solo traveller. For all its fancy tech it really is an example of form over function.
Stayed 2 nights in Oct 2025

10/10 Excellent

YANIV

Business traveller
Excellent
Stayed 1 night in Oct 2025

4/10 Poor

GABRIELA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, modern and the location is great. The staff was very helpful and the breakfast was great. However… the room is extremely small and one side of the bed as well as the foot of the bed are against the wall; so the person sleeping in the inside has to jump over the other person to get out of the bed. If you are a bit claustrophobic, this is not the hotel for you. There is a window but it does not open so you feel like you are enclosed in this little box. Besides that, the A/C does not get very cold. It say that it is trying to get to 64F but it never does. We had to keep calling them to reset or overnight the min temperature and in conclusion were sweating many nights. I would not recommend.
Stayed 5 nights in Oct 2025

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice contemporary hotel. Funky decor, friendly staff, very convenient location.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kelly, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked to the train station easily. Room was small but clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Chaehyun

Stayed 1 night in Oct 2025

10/10 Excellent

Hee Jin

Stayed 1 night in Oct 2025

10/10 Excellent

Adama

Stayed 1 night in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Agueda Maria

Stayed 4 nights in Jul 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Best shower we had in 3 weeks travelling around Europe. Be prepared to go tech - iPad in the room controls most things.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

ERIC

Stayed 1 night in Oct 2025

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a problem with noice coming from the night club next door. Many guests thought the "music" was a disturbance. We were allowed a complimentary breakfast as a result of our complaint.
Stayed 2 nights in Sep 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small but functional. Location is 10-15 minutes from the train station. Breakfast was surprisingly very good .
Stayed 1 night in Sep 2025

10/10 Excellent

Yuh Sheue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms even though they are king size. Bed against window so only one person can exit. Very very small.
Stayed 1 night in Oct 2025