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The Dolder Grand

5.0 star property
Luxury Zürich hotel in Zürich Center with 2 restaurants

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The Dolder Grand

Photo gallery for The Dolder Grand

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room
Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+) | Terrace/patio
Outdoor wedding area
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access
2 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of The Dolder Grand

Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Parking availableParking availableParking available

Check out the area

Map
Kurhausstrasse 65, Zürich, ZH, 8032
  • Popular LocationZoo Zurich3 min drive
  • Popular LocationETH Zurich5 min drive
  • Popular LocationSwiss National Museum6 min drive
  • AirportZürich (ZRH)28 min drive

Room options

View all photos for Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Superior Single Room, Courtyard Side, Main Building, Spa Access (12 years+)

Highlights

Patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+) | Living room

Suite 100, elegant, inspired by Rolling Stones, Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 83 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+) | Living area

Terrazza Suite, 390 m2, Residence, Butler, Spa Access (12 years+)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 390 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+) | Living room

Carezza Suite, 230 m2, inspired by Alberto Giacometti, Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 230 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+) | Living room

Masina Suite, 170 m2, inspired by Giulietta Masina, Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 170 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+) | Bathroom

Maestro Suite, 400 m2, inspired by Maestro Herbert v. Karajan, Butler, Spa Access (12 years+)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 400 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 54 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 54 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) | Living room

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 97 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) | Living area

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 83 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+) | Living room

Golf Suite, 170 m2, Panoramic View, Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 141 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) | Living room

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 104 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Storchen Zurich
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (248)
The price is NZ$1,540
for 1 night
includes taxes & fees
16 May - 17 May
Storchen Zurich

About the area

Zürich

A luxury stay in Zürich awaits you at The Dolder Grand. You'll be within a 10-minute walk of Dolder Sports and 1.7 km (1 mi) from Fluntern Cemetery. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and a golf course. .A pampering day can include Thai massages and sports massages along with body wraps, body scrubs, and mani/pedis. The fine-dining restaurant, The Restaurant, serves international cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to bike rentals. 3412 square feet (317 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a sauna, and a coffee shop/cafe. Local cuisine breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .Within a 30-minute walk of this 5-star Zürich Center hotel, attractions include Zoo Zurich and ETH Zurich.

What's nearby

  • Zoo Zurich - 3 min drive
  • ETH Zurich - 5 min drive
  • Zürich Opera House - 5 min drive
  • Zurich Town Hall - 6 min drive
  • Swiss National Museum - 6 min drive

Getting around

  • Dolder S-Bahn - 4 min walk
  • Zürich Limmatquai Station - 6 min drive
  • Zurich Airport (ZRH) - 29 min drive

Restaurants

  • Zoo Cafe - 4 min drive
  • Grain Bar & Restaurant - 17 min walk
  • The Dolder Bar - 1 min walk
  • Antiquario da Marco - 5 min drive
  • Hausammann - 18 min walk

About this property

The Dolder Grand

Luxury Zürich hotel in Zürich Center with 2 restaurants
The Dolder Grand offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 3412 square feet (317 square meters) and includes conference space. An indoor pool, a health club, and a sauna are also featured at the luxury The Dolder Grand. An area shuttle within 3 km and a shopping center shuttle are free. For a fee, parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Zürich hotel.

  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference rooms
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Dolder Grand offers 175 accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 77-cm LCD televisions come with digital channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Zürich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has massage/treatment rooms. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle up to 3 km
  • Area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: CHF 55 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant Saltz
  • The Restaurant

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf course
  • Health club
  • Ice skating
  • Indoor pool
  • Library
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,412 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • Built in 1899
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • DVD player
  • LCD TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
One of the property's dining venues, The Restaurant, will be closed from January 1-9, 2024, February 18 - March 5, 2024, and July 14 - August 6, 2024.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 970 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately CHF 55.00 per person
  • Airport shuttle fee: CHF 160 per vehicle (one way)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Rollaway bed fee: CHF 190.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars and is displayed on this page as 5 stars.

Property is also known as

Dolder
Dolder Grand
Dolder Grand Hotel
Dolder Grand Hotel Zurich
Dolder Grand Zurich
Grand Dolder
Dolder Grand Hotel Zürich
Hotel Dolder Grand
The Dolder Grand Hotel
Dolder Grand zürich

Frequently asked questions

What is the cancellation policy at The Dolder Grand?

The Dolder Grand offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Dolder Grand?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at The Dolder Grand on 12 May 2024 start from NZ$1,718.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Dolder Grand?

Yep, there is an onsite spa at The Dolder Grand. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does The Dolder Grand have a pool?

The Dolder Grand has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at The Dolder Grand?

The Dolder Grand features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes The Dolder Grand a romantic place to stay?

A Michelin-starred restaurant and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Dolder Grand.

Is The Dolder Grand family-friendly?

You bet! With amenities like babysitting services and an arcade, as well as free infant beds in the guestrooms, it's no surprise The Dolder Grand is a hit with families.

Are there hot tubs in the rooms at The Dolder Grand?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at The Dolder Grand?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Are pets allowed at The Dolder Grand?

Furry friends are welcome at The Dolder Grand, with food and water bowls on offer.

The Dolder Grand Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 260 out of 314 reviews" "
Rating 8 - Good. 33 out of 314 reviews" "
Rating 6 - Okay. 14 out of 314 reviews" "
Rating 4 - Poor. 4 out of 314 reviews" "
Rating 2 - Terrible. 3 out of 314 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The next level 5 star experience
I had very high expectations for the Dolder and the staff exceeded such to include an amazing room upgrade from reception and and one of the beat breakfasts I've had in Saltz. I will return at least once a year from my flat in Andermatt because of the room upgrade (too much to describe, but high class and high tech including TV mirror in bath to watch from soaking tub) and the chance to dine at their 2 star michelin. Do not miss a chance to stay there when in Zurich. It is worth every penny.
Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is top notch and the rooms are fabulous! We will be staying here every time we are in Zurich.
Stayed 4 nights in Nov 2023

10/10 Excellent

Serghei

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff! Great service!
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Yuwen

Stayed 4 nights in Jul 2023

4/10 Poor

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 star or luxury really. Holding loud corporate party’s that kept us awake until past 1am. Thought things where better when they offered a 500$ credit but at checkout tried to renege on it and sent some poor girl out after my departure to ask for 150$. Cheap and tacky. Staff at here nice. Management seems the issue. Also note partial view can mean in my case over a carpark and half view of carpark. Little attention to details. Dirty carpets on steps. No nibbles on hen drinking cocktail. Slow service. Surly wait staff in main restaurant ( witnessed two arguments with customers and them) Very expensive and not really worth it. Disappointed. Hoped for a spa type relaxed stay. I was over the whole issue if only they didn’t try and cheap out on their apology credit at the very end. Embarrassing. Anyway. Nice, elegant, beautiful setting but not what I would expect from a hotel at over $1100 a night. Just be specific when you book about room situation and corporate affairs they are having.
Stayed 3 nights in Jul 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in May 2023

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a must see! Beautiful grounds all around. Beautiful architecture. Staff was extremely friendly and helpful! Michellin Star Restaurant is a must! Breakfast was amazing at the Saltz Restaurant! Beautiful views from our balcony and bed!!! Overall we had an incredible experience. Would definitely recommend to friends and family!
Stayed 1 night in May 2023