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"I did not get the room I paid for. I could have lived without the promised view and the balcony, but as my room faced a inner court yard with some mai ... " More

By a verified traveller on Thu 14 Nov 2019

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Hotel Description

At Adelaide City Park Motel you'll be within a 30-minute stroll of Adelaide Central Market and Rundle Mall. Highlights at this motel include free in-room WiFi.

You can enjoy flat-screen TVs with digital channels, and all 18 individually decorated rooms feature sitting areas, DVD players, and coffee/tea makers. Refrigerators and microwaves make in-room dining convenient. Additionally, free bottled water, fans, and safes are available.

This pet-friendly motel offers free WiFi in public areas, a terrace, and express check-in. Other amenities include laundry facilities, express check-out, and tour/ticket assistance. There's also the convenience of self parking.

Places within a 30-minute walk of this 3-star Adelaide Central Business District motel include Adelaide Botanic Gardens and Adelaide Festival Centre.

Family Room 4

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Premier Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Tonight's Special

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Double Room, 1 Double Bed, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room 6

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Classic Room, Multiple Beds, Balcony, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Adelaide City Park Motel ratings based on 128 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Adelaide City Park Motel

Everyone (99) Couples (9) Business (2) Students (1) Family (15) Other (1)
1 out of 5
I could never recommend this place to anyone. This place advertises as a "Motel". Whatever parking there is is minimal and is charged at $20 per night otherwise it's the street. There were no staff on duty when they said there would be. U call phone numbers etc to get the key. The place was grubby our room was small and the bed correspondingly v small. I decided it was not for us and rang back and asked for a refund. The lady said yes. When I rang back a second time after booking elsewhere a man answered and said there would be no refund but an upgrade. I politely advised that the lady had advised there would be. "She got it wrong mate. There will be no refund. You other take the upgrade or leave" I protested further that I had come from Perth that the Motel was nothing like I had envisaged from the photos and so on and that I did not wish to stay there. There was further vitriolic discussion and the man told me to "Bugger off!" and hung up. We stayed somewhere else.

Posted by on 12 Dec. 2019

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2 out of 5
Front door unlocked and open 24/7. A lot of mold in shower. Clean bed linen. Torn window screens. Polite & friendly staff, even asked me how much they should increase the price for other guests for the weekend.

Posted by on 8 Dec. 2019

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3 out of 5
I did not get the room I paid for. I could have lived without the promised view and the balcony, but as my room faced a inner court yard with some main AC unit rattling all night I could not sleep. The taped off windows were shaking at stages. Otherwise a perfectly pleasant and well located place. My colleague who got the room I booked was very happy.

Posted by on 14 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by Trish

Dear Sonya, We are very disappointed to read your review and wish you had let us know upon check in about the problems with your room. We endeavor to always provide the exact room booked, if not an upgrade to our guests and certainly would have made every attempt to fix the situation had we known about it. We are committed to providing our guests with comfort, professional and warm service and reliability and we appreciate your feedback. We hope you will give us another chance, so we can improve on your experience. With kind regards, Trish and Tony

3 out of 5
Location was close enough to the city, place seemed like a halfway house for undesirables? Room was generally dirty and not as represented in photos. Furniture was old and uncomfortable. Would stay elsewhere next time.

Posted by on 12 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Tony and Trish

Dear Anonymous, Thank you for your feedback. We are in the process of painting and updating our rooms, so watch this space you will see a change for the better! We wish you'd mentioned something during your stay regarding your other comments, we would have liked to act on the issues there and then and improve the conditions of your experience. We hope you will give us an opportunity to do so in the future. Kind regards Trish and Tony

1 out of 5
Filthy, bad service, something that you’d see on Ramsey’s Hotel nightmares. Terrible

Posted by on 6 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Trish and Tony

Dear K, We are very disappointed to read such a review. We have recently trialled a new manager and new cleaners, and this feedback is invaluable to us. Of course we would apreciate knowing which room you were in and exactly what the issues were at the time of your booking so we could act on them immediately. We hope you will give us an opportunity to improve your experience with us, the way it should be and the way we have taken pride in as a family business. Kind regards Trish and Tony

1 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

5 Jun. 2019 by Linda

Sorry to hear your expectations of your stay were not up to standard. We take seriously all feedback, good or bad. We are constantly improving our service to guests. We are currently updating rooms to a better standard. Thankyou for taking the time to leave a review. Kind Regards

4 out of 5
Good clean and comfortable rooms, lounge and table in rooms . I enjoyed my stay here and recommend this place . Free city bus a short walk down the road to get you to the market or city.

Posted by on 11 May 2019

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Comment from Hotel Management

5 Jun. 2019 by Linda

Thankyou for taking time to give us such a positive review! We are pleased you enjoyed your stay and the great location. Hope to see you next time you visit Adelaide. Kind Regards Liinda

3 out of 5

Posted by on 29 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Linda

Thanks for the 3 out of 5. Looks like we need to improve the overall experience for guests. We are always working hard to achieve this. Kind regards Linda

1 out of 5
Reception not attended or responsive to phone, listed Maid service did not eventuate, booked and paid for car park that was not available and the air conditioner leaked all over our clothers. Paid for four nights but left after two with no refund or response from the owners.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Linda

Thankyou for your feedback. Your comments are important. We are working hard to improve the areas you mentioned. The phone company has now fixed the problem of guests not being able to contact us, Maid service has been improved, all air conditioners have been serviced. If you choose to book with us again we can offer you a special rate with room upgrade. Warm Regards Linda

2 out of 5
Nothing what so ever at all and I have nothing more to say

Posted by on 13 Apr. 2019

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Comment from Hotel Management

5 Jun. 2019 by Linda

Sorry to hear your stay was not up to your expectations. We take seriously all feedback, good or bad. Our priority is to accommodate our guests to a high standard. We are currently updating rooms and furniture to improve a guests overall experience, Thankyou for taking a moment to send us a review. Kind regards Linda

About the Adelaide City Park Motel

Location 471 Pulteney Street, Adelaide, SA 5000

Property Features

Adelaide City Park Motel offers its guests a terrace, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. Adelaide City Park Motel also features express check-in, express check-out, and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Adelaide motel is smoke free.

  • 1 building
  • 1 floor
  • 18 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Adelaide, SA (ADL) (8.3 km / 5.2 mi)
  • Train station: Pirie Street Tram Station (1.7 km / 1 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Adelaide City Park Motel offers 18 air-conditioned accommodations with DVD players and safes. These individually decorated and furnished accommodations have separate sitting areas. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Adelaide motel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Sitting area
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 35 per pet, per day, plus a deposit of AUD 200 per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 10 per day
  • Pet deposit: AUD 200 per stay
  • Pet fee: AUD 35 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Adelaide City Park
  • Adelaide City Park Motel
  • Adelaide City Park Hotel
  • Adelaide City Park Hotel
  • Adelaide City Park Motel Motel
  • Adelaide City Park Motel Adelaide
  • Adelaide City Park Motel Motel Adelaide
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.