"I arrived late at night in the rain and the host went out her way to assist me where possible to make my stay as comfortable as possible. " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

At Utuhina Hot Springs Lodge you'll be 1.9 km (1.2 mi) from Tamaki Maori Village and 2.3 km (1.4 mi) from Polynesian Spa. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

Each apartment features free WiFi, a TV, and a coffee/tea maker. A fridge and a microwave make in-room dining convenient.

This smoke-free apartment offers free WiFi in public areas, barbecues, and tour/ticket assistance. Added amenities include a sauna and laundry facilities.

With a stay at this Rotorua property, you'll be 2.8 km (1.7 mi) from Skyline Rotorua and 3.4 km (2.1 mi) from Lake Rotorua.

Standard Studio, Non Smoking, Kitchenette (Hunter Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (House)

Bed Count 9 Twin Beds Maximum Occupancy 15 Max

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (1+ bed room cottage 5)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard Studio, Non Smoking, Kitchenette (River view studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room family home)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Standard Studio, Non Smoking (unit 2)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Utuhina Hot Springs Lodge ratings based on 329 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Utuhina Hot Springs Lodge

Everyone (172) Couples (61) Students (2) Family (93) Other (1)
3 out of 5
Central location, fresh mineral small hot pool. Only 1 pool operating, not like pictures or any other indication online. It's obvious other pools have been unused for some time. If just replaced bathroom flooring & freshen up some of the paint in the bathroom, it would get a tidy rating. Reception guy was friendly and helpful. Nice warm room. Clean linen. I guess, overall, you pay for what you get / don't get!

Posted by on 23 Apr. 2019

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1 out of 5
This place is the absolute worst. The entire facility is in disrepair - very shonky appearance - looks looks like it should be condemned. The room had a faulty light fitting, the shower did not produce more than a trickle, there was a large collection of black hair on the floor and the toilet was somold and dirty I couldn’t bring myself to use it. The entry way to my room was adorned with cigarette boxes and some discarded shampoo bottles. Really very poor.

Posted by on 15 Apr. 2019

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3 out of 5

Posted by on 11 Apr. 2019

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2 out of 5

Posted by on 9 Apr. 2019

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3 out of 5
Shame about the hot pools not working. Lovely hostess good communication with her, very helpful. However suggest that guests are given more than 1 pillow each as they are very flat. Towels are rather small.. nice new curtains in the unit. Unit was a little tired but we would stay again. Surprised that no milk was provided.

Posted by on 28 Mar. 2019

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3 out of 5
Very nice lady at the desk. Room was very spacious

Posted by on 17 Mar. 2019

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2 out of 5

Posted by on 17 Feb. 2019

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2 out of 5
Dirty and definitely needs an investment and a refurb Had to ask for soap, milk when asked was told was not supplied even though tea and coffee that was provided in the room The hosts were friendly and it was cheapest accommodation in town. The WiFi was intermittent and was easier to just use data on the phones. Lots of noise and vibration from the road especially from trucks passing by. Mould on bathroom ceiling and the fixtures in bad repair, missing handles, cigarette burns on the sink, light bulbs missing etc Ok for cheap place to say if you are a heavy sleeper and can look past everything else

Posted by on 13 Feb. 2019

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5 out of 5
Great value, everything we needed was there and to top it off the pool was heated naturally with the thermal hot water that was located at the property

Posted by on 3 Feb. 2019

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3 out of 5
The room itself was comfortable. However, the rest of the place seemed to be in great disrepair. We weren't able to park outside our room, because of the condition of the drive. It was very hard to rouse the managers. The hot spring was right outside our window, so we would get whiffs of sulphur coming through.

Posted by , from Australia on 14 Jan. 2019

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About the Utuhina Hot Springs Lodge

Location 99 Lake Road, Rotorua, 3010

Property Features

Utuhina Hot Springs Lodge offers its guests an outdoor pool, a spa tub, and a sauna. WiFi is free in public spaces. Tour or ticket assistance, a BBQ, and laundry facilities are also featured at Utuhina Hot Springs Lodge. Self parking is free. This Rotorua apartment is smoke free.

  • 14 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (11.8 km / 7.3 mi)
  • Parking: Free self parking

Room Amenities

Utuhina Hot Springs Lodge offers 14 forms of accommodation with coffee/tea makers. Fridges and microwaves are provided. This Rotorua apartment provides complimentary wireless Internet access. Cable televisions are provided.

  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 2 PM - 8 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 2 PM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Hotel Names

  • Utuhina Hot Springs Lodge Rotorua
  • Utuhina Hot Springs Lodge
  • Utuhina Hot Springs Rotorua
  • Utuhina Hot Springs
  • Utuhina Hot Springs Hotel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.