"I arrived late at night in the rain and the host went out her way to assist me where possible to make my stay as comfortable as possible. " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

At Utuhina Hot Springs Lodge, you'll be 2.8 km (1.7 mi) from Skyline Rotorua and 3.1 km (1.9 mi) from Tamaki Maori Village. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

Each apartment features free WiFi, a TV, and a coffee/tea maker. A fridge and a microwave make in-room dining convenient.

This smoke-free apartment offers free WiFi in public areas, barbecues, and tour/ticket assistance. Added amenities include a sauna and laundry facilities.

Attractions within a 10-minute drive of this Rotorua property include Lake Rotorua and Polynesian Spa.

Economy Studio, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$50 per night

Standard Studio, Non Smoking, Kitchenette (Hunter Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (House)

Bed Count 9 Twin Beds Maximum Occupancy 15 Max

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (1+ bed room cottage 5)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard Studio, Non Smoking, Kitchenette (River view studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room family home)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Utuhina Hot Springs Lodge ratings based on 322 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Utuhina Hot Springs Lodge

Everyone (169) Couples (58) Students (2) Family (91) Other (1)
2 out of 5
Dirty and definitely needs an investment and a refurb Had to ask for soap, milk when asked was told was not supplied even though tea and coffee that was provided in the room The hosts were friendly and it was cheapest accommodation in town. The WiFi was intermittent and was easier to just use data on the phones. Lots of noise and vibration from the road especially from trucks passing by. Mould on bathroom ceiling and the fixtures in bad repair, missing handles, cigarette burns on the sink, light bulbs missing etc Ok for cheap place to say if you are a heavy sleeper and can look past everything else

Posted by on 13 Feb. 2019

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5 out of 5
Great value, everything we needed was there and to top it off the pool was heated naturally with the thermal hot water that was located at the property

Posted by on 3 Feb. 2019

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3 out of 5
The room itself was comfortable. However, the rest of the place seemed to be in great disrepair. We weren't able to park outside our room, because of the condition of the drive. It was very hard to rouse the managers. The hot spring was right outside our window, so we would get whiffs of sulphur coming through.

Posted by , from Australia on 14 Jan. 2019

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1 out of 5
The room was dirty and liking the doors was nearly impossible

Posted by on 13 Jan. 2019

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2 out of 5

Posted by on 3 Jan. 2019

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5 out of 5
nice stay in summer there, and have a spa too. good location

Posted by on 2 Jan. 2019

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3 out of 5
A bit run down, located fairly central however. Chose it on a last minute, good enough for a quick sleep and go.

Posted by on 31 Dec. 2018

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3 out of 5
Very 'below average, Hot pools could not be used. Too Hot. Shower was grubby. Won't stay again

Posted by on 28 Nov. 2018

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1 out of 5
The pictures of the property need to be updated to the true conditions. Dirty walls, ants in the bed, shower absolutely filthy, dirty cutlery Free internet gotta get on first!!!!, 2 towels for 4 people. Smoke butts all around the place it also looks like people are long term resident's . This place is an absolute joke. Dont be deceived by the photos you will be very disappointed like we were. For some reason Rotorua was fully booked so couldn't find another place.

Posted by , from Ohakune on 25 Nov. 2018

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4 out of 5
The overall environment pleasing n homely. But basic amenities such as shampoo n soap inadequate.

Posted by , from Kuala lumpur on 17 Nov. 2018

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About the Utuhina Hot Springs Lodge

Location 99 Lake Road, Rotorua, 3010

Property Features

Utuhina Hot Springs Lodge offers its guests an outdoor pool, a spa tub, and a sauna. WiFi is free in public spaces. Tour or ticket assistance, a BBQ, and laundry facilities are also featured at Utuhina Hot Springs Lodge. Self parking is free. This Rotorua apartment is smoke free.

  • 14 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (11.8 km / 7.3 mi)
  • Parking: Free self parking

Room Amenities

Utuhina Hot Springs Lodge offers 14 forms of accommodation with coffee/tea makers. Fridges and microwaves are provided. This Rotorua apartment provides complimentary wireless Internet access. Cable televisions are provided.

  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 2 PM until 8 PM
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 2 PM - 8 PM
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Utuhina Hot Springs Lodge Rotorua
  • Utuhina Hot Springs Lodge
  • Utuhina Hot Springs Rotorua
  • Utuhina Hot Springs
  • Utuhina Hot Springs Hotel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.