"I arrived late at night in the rain and the host went out her way to assist me where possible to make my stay as comfortable as possible. " More

By a verified traveller on Sun 26 Aug 2018

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Hotel Description

At Utuhina Hot Springs Lodge you'll be 2 km (1.3 mi) from Tamaki Maori Village and 2.3 km (1.4 mi) from Polynesian Spa. Highlights at this property include an outdoor swimming pool, free self parking and a spa tub.

Each apartment features free WiFi, a TV and a coffee/tea maker. A fridge and a microwave make in-room dining convenient.

This smoke-free apartment offers free WiFi in public areas, barbecues and tour/ticket assistance. Added amenities include a sauna and laundry facilities.

Attractions within a 15-minute drive of this Rotorua property include Skyline Rotorua and Lake Rotoiti.

Economy Studio, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$44* Per night/room 28 Aug. - 29 Aug.

Standard Studio, Non Smoking, Kitchenette (Hunter Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (House)

Bed Count 9 Twin Beds Maximum Occupancy 15 Max

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (1+ bed room cottage 5)

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Standard Studio, Non Smoking, Kitchenette (River view studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room family home)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Utuhina Hot Springs Lodge ratings based on 337 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Utuhina Hot Springs Lodge

Everyone (175) Couples (63) Students (2) Family (97) Other (1)
2 out of 5
Loved the hot pool.. was the only highlight of our stay here.. Motel has great potential but is unfortunately run down & requires renovation & a lot of maintanance..

Posted by on 2 Aug. 2019

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3 out of 5
Price was right. But the place was under construction and work started early morning with power tools right next to the door. Old building so i guess it was just ok.

Posted by on 1 Aug. 2019

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2 out of 5
Had 4 toilet rolls for 11 people over 3 days. Advertised with wifi and sky. None. Wifi was only in one villa. Cold. Had 2 five bar oil heaters to heat a 2 storey. Internal heating was not connected.

Posted by on 29 Jul. 2019

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4 out of 5

Posted by on 24 Jul. 2019

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3 out of 5

Posted by on 7 Jul. 2019

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1 out of 5
This property should be shut down. The worst part was the attitude of the female manager. Abusive to her partner and rude to customers. Premises disgusting. Room dirty. No milk. No carpark for me. Only one towel for two people. Shower didnt work. Refused to swap our room. Could hear yelling and loud traffic most of the night. Stayed one night of two booked only because we arrived to late to book elsewhere. Actually felt unsafe. Truly a harrowing experience and Im generally pretty easy to please.

Posted by on 7 May 2019

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4 out of 5
All good on time .nice swimming pool .hangi thing to do

Posted by on 29 Apr. 2019

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1 out of 5
Mould in bathroom, with bugs coming out of the shower drain and was unable to rinse shampoo out of hair as water became increasingly scalding hot, tempering valve not working. No plug for hand basin meant could not have manual wash either. We checked out but payment had been made on booking, this place should be condemned! Guy we gave keys to knew of the issues yet they still advertise.

Posted by , from Whangarei, nz on 29 Apr. 2019

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3 out of 5
Central location, fresh mineral small hot pool. Only 1 pool operating, not like pictures or any other indication online. It's obvious other pools have been unused for some time. If just replaced bathroom flooring & freshen up some of the paint in the bathroom, it would get a tidy rating. Reception guy was friendly and helpful. Nice warm room. Clean linen. I guess, overall, you pay for what you get / don't get!

Posted by on 23 Apr. 2019

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1 out of 5
This place is the absolute worst. The entire facility is in disrepair - very shonky appearance - looks looks like it should be condemned. The room had a faulty light fitting, the shower did not produce more than a trickle, there was a large collection of black hair on the floor and the toilet was somold and dirty I couldn’t bring myself to use it. The entry way to my room was adorned with cigarette boxes and some discarded shampoo bottles. Really very poor.

Posted by on 15 Apr. 2019

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About the Utuhina Hot Springs Lodge

Location 99 Lake Road, Rotorua, 3010

Property Features

Utuhina Hot Springs Lodge offers its guests an outdoor pool, a spa tub, and a sauna. WiFi is free in public spaces. Tour or ticket assistance, a BBQ, and laundry facilities are also featured at Utuhina Hot Springs Lodge. Self parking is free. This Rotorua apartment is smoke free.

  • 14 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (10.7 km / 6.6 mi)
  • Parking: Free self parking

Room Amenities

Utuhina Hot Springs Lodge offers 14 forms of accommodation with coffee/tea makers. Fridges and microwaves are provided. This Rotorua apartment provides complimentary wireless Internet access. Cable televisions are provided.

  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 2 PM - 8 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 2 PM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Hotel Names

  • Utuhina Hot Springs Lodge Rotorua
  • Utuhina Hot Springs Lodge
  • Utuhina Hot Springs Rotorua
  • Utuhina Hot Springs
  • Utuhina Hot Springs Hotel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.