Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Elegant adults-only beach property with 4 outdoor pools

Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

4 outdoor pools, pool loungers
Property video
Garden view
Garden
LCD TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪10 min walk‬
  • Aktun Chen
    ‪10 min walk‬
  • Akumal Beach
    ‪4 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪69 min drive‬

Room options

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Sofa bed
Separate bedroom
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

8.0 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite (Superior)

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Superior Suite (Superior)

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Superior)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite Superior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite Superior with Garden View

  • Sleeps 2
  • 1 Double Bed

Suite Superior with Garden View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Suite Junior

  • Sleeps 2
  • 1 Double Bed

Suite Presidential

  • Sleeps 2
  • 1 Double Bed

Suite Presidential

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Suite Junior

  • Sleeps 2
  • 1 Double Bed

About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive. Within just a 15-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Bahia Spa can include beachside massages and sports massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Yal-ku, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find umbrellas, and enjoy the on-site golf course and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Akumal property include Xel-Há Park and Akumal Beach.

What's nearby

  • Dolphinaris Tulum - 5 min walk - 0.4 km
  • Riviera Maya Golf Club - 10 min walk - 0.9 km
  • Aktun Chen - 10 min walk - 0.9 km
  • Akumal Beach - 4 min drive - 6.0 km
  • Half Moon Bay - 8 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min walk
  • ‪Restaurante Yucatan - ‬14 min walk
  • ‪Restaurante Arlequin - ‬11 min walk
  • ‪Piscis snack bar - ‬6 min walk
  • ‪Los Corales - ‬15 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Elegant adults-only beach property with 4 outdoor pools
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 1 miles away. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Summer fun is a breeze at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Akumal property.

  • 420 guestrooms or units
  • 3 levels
  • 36 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 4 bars or lounges
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers 420 accommodations with free minibar items and a safe. This accommodation is furnished with twin sofa beds. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa. Other services include sports massages, facials and body wraps.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 36 buildings
  • Built in 2010
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

The closest beach to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive features 3 beach bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive family-friendly?

No, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an adults-only property.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Relax with a coldie at the 3 beach bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 103 out of 1004 reviews
Rating 4 - Poor. 54 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Stayed 6 nights in Mar 2025

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place I've ever stayed! So great I booked another week two months after my first visit! I'm bringing my mom next time! LOVE everything about this resort and can't wait to try the others around the world!
Stayed 6 nights in Feb 2025

10/10 Excellent

Taran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, kind staff, and the besssst of drinks. Highly recommend if you like a chill laid back vibe!
Stayed 5 nights in Mar 2025

8/10 Good

Kristy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this resort. Loved everything!! Did notice longer wait times for trolley service.
Stayed 7 nights in Mar 2025

2/10 Terrible

Alaa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst resorts I have stayed in. The way they treat their guests is beyond bad. No leadership to complain to and refused to share their GM info.
Stayed 4 nights in Feb 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was much better than what I thought, food was excellent
Stayed 3 nights in Feb 2025

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is smaller than the other in the group hotels, so not so crowded as the others. Being adult only option is great, as the other sites had a lot of families with small children!! Staff were all very friendly and helpful, the service is excellent. Unfortunately, the hotel does have a problem with the drains, as the toilet blocked several times, even though the policy is not to put toilet paper down the toilet, I guess some people ignore this!
Stayed 7 nights in Mar 2025

10/10 Excellent

adrian

Stayed 3 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
All services were readily available and delivered with a smile. Everything was easy and relaxing
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael Robert Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great All Inclusive, highly recommend.
Stayed 6 nights in Mar 2025

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Very dated complex. Food is just poor to average
Stayed 4 nights in Mar 2025

10/10 Excellent

Sean C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Mexican resorts we have stayed in. Staff go over and above to accomodate us. Abundance of ala carte options and availability is very good compared to other resorts we have stayed at.
Stayed 7 nights in Mar 2025

4/10 Poor

Albi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was good, but food quality wasn’t good. I got bad food poisoning during my stay there.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessibility to other resorts and the friendliness of the staff is what impressed me the most.
Stayed 4 nights in Mar 2025

10/10 Excellent

Theresa

Stayed 4 nights in Feb 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Heriberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very large property. Hotels have lots of entertainment. Service is up and down. Some restaurants were top service while others not so much.
Stayed 3 nights in Feb 2025

4/10 Poor

Delyth Kaitlin Sai-Hoa

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had an unfortunate situation where we had a sewage explosion in our room around midnight. The staff were unfortunately not very helpful and we had to clean it ourselves with our own towels. The next morning they said there was nothing that could be done for us. They offered a half price massage if I gave a good review anyways. It was a short trip so it really changed the tone of the trip for us. Otherwise we liked the food and quiet stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Marc

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property was clean
Stayed 4 nights in Jan 2025

6/10 Okay

Laryn Milne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the resturaunts and the staff. We had trouble with our air-conditioning for a day but that can happen. The shuttle service was a bit inconsistent but we got where we needed to go for the most part. We were close to the youngest at the property which really didn't end up bothering us. Over all Sian was nice, the beach properties were awesome. It rained one day and I slipped terribly at the Tulum property.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gentjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

4/10 Poor

Joshua, Calgary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is anything but LUXURY. The food is extremely mediocre, the food choices for people with gluten allergy were extremely limited. The buffet was worse than anything in this hotel. They are serving Freezer burnt ice cream. Liquor and soft drink choices were quite disappointing
Stayed 4 nights in Feb 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were amazing and very helpful. Food was excellent. Our room was musty and dated. A great resort but try to stay in the more updated areas of the resort.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sarah Kristin, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is amazing and beautiful. It is a very quiet and very well kept hotel. We loved the food options that the buffet offered and the restaurants as well. Our room was very nice and we were upgraded to the penthouse suite with the rooftop hot tub. The staff was extremely friendly, helpful and very welcoming. Cons: people smoke everywhere. There is designated smoking areas but it doesn’t matter. People smoke by the pool, the beach, on walkways and on their balconies so you can smell smoke everyone. Also, there was random pest control done at 6 pm on a Wednesday while people were walking. It smelled like chemicals and was on the walkways.
Stayed 6 nights in Feb 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and the staff were so welcoming and helpful and always doing the best they could to make the experience a 10
Stayed 7 nights in Feb 2025