I booked Harrah’s for my teen’s 13th birthday and expected the reliable experience I’d had before, but the stay was extremely disappointing. The hotel feels old and poorly maintained. The self-check-in machines didn’t work, so we waited 15–20 minutes in line. Staff were kind but clearly overworked.
Our Bayview Tower room was at the end of a hallway with a horrible, persistent stench. The room looked nice but wasn’t very clean—dusty bathroom shelves, beds sloppily made—and the vending machine was expensive and malfunctioning.
The Coral Reef Family Pool was another issue. There were no clear signs, and after finally finding it, we discovered it was locked because staff were on lunch break. Multiple families arrived with similar complaints.
When we did get in, the music was blaring due to a broken sound system, and the locker rooms were dated and poorly maintained, though the pool area itself was visually nice.
Returning to our room, we found housekeeping hadn’t come at all. I was told rooms are only cleaned “upon request.” Later, while resting, a roach crawled across a pillow. The carpet was filthy with stains, and I barely slept watching for it to return.
Overall, the poor maintenance, cleanliness issues, lack of staffing, and pests completely ruined our celebration. I won’t return or recommend Harrah’s.