4/10 Poor
mona
10 Feb 2024
Disliked: Staff & service, room comfort
The Neverending saga.... ugh
My visit was full of interesting obstacles; our phone was broken, the WiFi would randomly disconnect, and worst of all... the closet shelves were cut and raw. (I placed my clothes on the rack and was deeply cut. I tried to make the complaint to the manager but he was unavailable at the time. Lastly, i joined breakfast at 8:37am one day, and they were missing a dew items. We searched for an attendant for a few minutes before i discovered she was cleaning in the back. I knocked on the door, she looked irritated and slowly approached the door. I asked if there were bacon and bottled waters remaining. She "rolled" her eyes and reluctantly produced the items. She then came out with a pan of rather "uncooked" bacon and tongs, asked me "how much do you want?" (Embarrassing and Rude). She later came to me to explain, it was "time" to close so she was in the back. While she didnt have to try and explain, i could tell she regretted her initial response to the customers. I told her it was fine and to enjoy her day ahead
mona
Stayed 2 nights in Feb 2024