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Pacific Palace Hotel

3.5 star property
Hotel with 2 restaurants, near Harbour Bay Ferry Terminal

Photo gallery for Pacific Palace Hotel

Lobby
Poolside bar
2 restaurants, breakfast served
Twin Room
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Gym
  • Room service
  • Laundry
The current price is NZ$80
includes taxes & fees
14 Oct - 15 Oct

Explore the area

View map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Place, Harbour Bay Ferry Terminal
    ‪10 min walk‬
  • Place, Nagoya Hill Mall
    ‪15 min walk‬
  • Place, Grand Batam Mall
    ‪3 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪17 min drive‬

Room options

View all photos for Cabin Double Room

Cabin Double Room

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Bidet
Minibar
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Cabin Twin Room

Minibar, in-room safe, desk, soundproofing

Cabin Twin Room

  • Sleeps 2

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2

Sanrio Themed Family Suite

  • Sleeps 2

View all photos for Pacific Suites

Minibar, in-room safe, desk, soundproofing

Pacific Suites

  • Sleeps 4

Captain Room

  • Sleeps 2

About the area

Batam

At Pacific Palace Hotel you'll be within a 20-minute stroll of popular places like Harbour Bay Ferry Terminal and Nagoya Hill Mall. Highlights at this hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A day of pampering at Adorabella Massage can include massages and aromatherapy along with access to the hot tub. The restaurant, Athena Restaurant, is open for breakfast, lunch and dinner. Neptune Lounge is the hotel's own lobby lounge. Enjoy the nightclub, gym, sauna and kids' swimming pool. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3.5-property class Batam hotel, you'll be 8.2 km (5.1 mi) from Batam Centre Ferry Terminal.

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk - 0.9 km
  • Nagoya Hill Mall - 15 min walk - 1.3 km
  • BCS Mall - 3 min drive - 3.0 km
  • Grand Batam Mall - 3 min drive - 2.6 km
  • Batam Centre Ferry Terminal - 8 min drive - 8.9 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • ‪Morning Bakery - ‬9 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪Pacific Palace Cafeteria - ‬2 min walk
  • ‪RM Bundo Kanduang - ‬3 min walk
  • ‪Sate Kambing Jawa Asli - ‬5 min walk

About this property

Pacific Palace Hotel

Hotel with 2 restaurants, near Harbour Bay Ferry Terminal
Pacific Palace Hotel offers its guests a full-service spa, 2 hot tubs, a health club, and a sauna. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A children's pool, a nightclub, and spa services are also featured at the business-friendly Pacific Palace Hotel. A round-trip airport shuttle and a ferry terminal shuttle are available for a fee. Self parking is free.

This 3.5-star Batam hotel is smoke free.

  • 180 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Nightclub
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Pacific Palace Hotel offers 180 air-conditioned accommodations with minibars and a safe. This Batam hotel provides complimentary wireless Internet access.

Bathrooms include slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 565 reviews
The price is NZ$109
includes taxes & fees
14 Oct - 15 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

What is the cancellation policy at Pacific Palace Hotel?

Pacific Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pacific Palace Hotel?

As of 11 Oct 2025, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 14 Oct 2025 start from NZ$80.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pacific Palace Hotel?

Yep, Pacific Palace Hotel has a free self car park.

Are there any beaches close to Pacific Palace Hotel?

The closest beach to Pacific Palace Hotel is Nongsa Beach (11.1 km).

Is there a spa on site at Pacific Palace Hotel?

Yep, Adorabella Massage is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Pacific Palace Hotel have a pool?

Pacific Palace Hotel has a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Pacific Palace Hotel?

Pacific Palace Hotel features 2 hot tubs, a nightclub and a health club.

Is there a free airport shuttle available at Pacific Palace Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pacific Palace Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pacific Palace Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pacific Palace Hotel?

No, pets are not allowed.